Hertz Hayward CA location - Convenient location, helpful friendly staff. Vehicles are always clean & in good condition. Easy to do business with - fast and efficient.
Location
Switch location20519 Mission Blvd, North Hayward, 94541 Hayward, California, US
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See what reviewers are saying
Had an appointment - but had to wait an hour to get my car
Quick and friendly customer service.
I arrived at 10:30am to pick up my rental. I waited just about an hour to get my rental, there were only 2-3 people ahead of me. I finally got my DIRTY vehicle at 11:30. No one greeted or said "we... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
20519 Mission Blvd, North Hayward, 94541, Hayward, California, United States
- (510) 317-6319
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3.8
Great
5 reviews
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⭐ Hertz rented me an EV with no spare, no jack, and no warning. Then they tried to charge me $300 for it.
⭐ Hertz rented me an EV with no spare, no jack, and no warning. Then they tried to charge me $300 for it.
I rented an electric car from Hertz Hayward, CA. Nobody told me it had no spare tire, no jack, and no tools of any kind. Not at the counter, not in the paperwork they handed me, not anywhere.
Then I got a flat. I called Hertz Roadside, and they told me EVs “don’t come with spares” and “can’t be jacked up because they’re too heavy.” Apparently that’s common knowledge to everyone except the customers they rent these cars to. Their solution? I pay $300 for a tow truck to haul a car with one flat tire to a tire shop. On top of paying for the tire.
When I asked for a copy of my own rental agreement, roadside said they “don’t have access to it,” and nobody is in on weekends to get it. So Hertz can bill me any time, but I can’t see the contract I signed until Monday.
I’m happy to pay to fix a tire. I’m not happy to pay a $300 penalty because Hertz handed me a car that can’t deal with the most common problem on the road, and didn’t bother to tell me. A rental company that knows its cars can’t handle a flat should say so up front, or cover the tow itself.
Save yourself the headache. If you rent from Hertz, ask before you drive off whether the car has a spare. If it’s an EV, assume the answer is no and that you’ll be the one paying for it.
October 24, 2026
Unprompted review
SLOW CHECK OUT AND DIRTY VEHICLES
I arrived at 10:30am to pick up my rental. I waited just about an hour to get my rental, there were only 2-3 people ahead of me. I finally got my DIRTY vehicle at 11:30. No one greeted or said "we will be with you shortly". Upon returning I told the representative that this is the third time I rented from this location and each time I received a dirty vehicle. His response was they at least vacuum the inside and the City of Hayward will fine them is they wash the vehicles.
September 18, 2026
Quick and friendly customer service.
June 23, 2026
Hertz Hayward CA location
Hertz Hayward CA location -
Convenient location, helpful friendly staff. Vehicles are always clean & in good condition.
Easy to do business with - fast and efficient.
June 20, 2026
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