Miss Meena is a great Manager the way she receives each and every customer and values them and their needs is very uncommon nowadays. That’s my business factor to continue with the branch!!
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For two consecutive rentals from Hoffman Estates, IL I returned my vehicle with a full tank of gas. Both times Hertz charged me to refill the tank. Both times they refused to reverse the charges and s... See more
The staff were knowledgeable and very helpful when I had questions. Assisted me right away when I walked through the door.
They were available with a car when we needed it most! This was awesome.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
685 W Golf Rd, 60169, Hoffman Estates, Illinois, United States
- (847) 781-0144
Your Car Rental Deals, News & Offers
3.9
Great
12 reviews
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They were available with a car when we…
They were available with a car when we needed it most! This was awesome.
October 17, 2026
Good experience
September 29, 2026
Gas Charges Fraud
For two consecutive rentals from Hoffman Estates, IL I returned my vehicle with a full tank of gas. Both times Hertz charged me to refill the tank. Both times they refused to reverse the charges and said I had to submit a copy of my receipt on line for a refund.
September 12, 2026
Customer service was terrible
Customer service was terrible, license plate was loose, I tightened as much as I could, few days later noticed it was gone, called hertz and was told to come in a fill out an incident report, also that I would be charged for the plate, I won’t pay for something rhat wasn’t my fault, went into the Hertz to fill the form out then I was told by someone else I didn’t need to fill it out and I was not gonna get charged for the license plate. Then the next day I got a notice from her saying that my return was due the next day it was actually due two days later I had made the reservation from August 28 -sep 12, not the 11th, was told by the same person at the customer service that if it made me happy, I could keep it for an extra day which I thought was extremely rude and then when I got my bill after I brought it back on Saturday the 12th I was charged for two extra days because it said it was late and which it wasn’t. I had my reservation set for September 12. I have the reservation and I was going to show them, so I’m not very happy with Hertz right now.
September 10, 2026
Miss Meena is a great Manager the way…
Miss Meena is a great Manager the way she receives each and every customer and values them and their needs is very uncommon nowadays. That’s my business factor to continue with the branch!!
September 11, 2026
The people working were good but the…
The people working were good but the car was bad. I had to turn it in the next day in St. Louis because when I was doing 70 on interstate 55 it would at times drop all the way down to 30 perhaps because of a computer malfunction and also the change oil light came on as soon as I got the car. The one I picked up in St. Louis worked perfectly after that for the next 14 days
September 9, 2026
Great Service
The staff were knowledgeable and very helpful when I had questions. Assisted me right away when I walked through the door.
September 2, 2026
I received excellent service thanks to…
I received excellent service thanks to her strong expertise, warm hospitality, and clear guidance. Thank you very much.
July 7, 2026
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