Hertz Reviews 

The professionalism and knowledge of the staff.

It was really nice to have the car we reserved ready for us and ready to go! It was a very easy pick up process and drop off process.

Very easy to rent, pick and return the vehicle.

There is always a great variety of vehicles available to choose from. Customers service is always great.

Great customer service from Ty in the Mentor location.

Brian and Shai are good, hardworking men. They made sure my vehicle was available and ready by the time I arrived for pickup.

Picked up vehicle at Brookfield Place in Toronto. The agent made me insert my credit card twice, even though it had showed ‘Approved’ the first time. I was charged the prepayment fee ($350) and final charge ($220) twice, and only one of the prepayments have been released back to my card. Hertz agents refuse to help me resolve this. I will have to file a fraud case with my credit card and will never rent from Hertz again.

This has been a total disaster. I am an expat moving to the US from Canada and working through International Auto Source for a permanent vehicle. They had arranged the rental with Hertz and from the overcharges, charges to the wrong credit card, threats to repossess the vehicle and additional fees, this has been an unmitigated disaster.

Easy pick up and drop off. Car was clean.

Vehicle
was clean ready and was was ordered. Rechecking made it easy and fast and return was just as simple and easy.

Very good customer service

On Friday, April 3, 2026 (Good Friday), I rented a Jeep Wrangler from Hertz at Newark Int Airport. On Saturday, April 11, 2026, at 0546 am, I returned the rental to the same location. On April 12, 2026, I received an email from Hertz stating, "We inspected your returned rental and found no damage. You won’t be billed for damage to the rental car".

On Monday, April 13, 2026, I departed JFK on a BA flight to London Heathrow, where I reside.

On the 1st of May, I checked my American Express account and discovered that the Hertz rental charges had not yet been submitted.

On May 18, 2026, I received an invoice from Hertz for over $3,000.00 indicating that I had dropped off the rental at Philadelphia International on May 18th.

The Hertz website has an online contact form, but after sending multiple queries, I still hadn't received a response. However, after a diligent online search, I found executivecustomerservice to whom I emailed the problem. On May 20th, I received an email indicating that Hertz received my correspondence and would investigate thoroughly. On May 23, 2026, I received a final reply from executivecustomerservice, apologising for the inconvenience and refunding me approximately $2,400.00 for the overcharge.

I am a dedicated and loyal Hertz customer. I have never before encountered any problems with my past rentals. However, I am a bit dubious about renting a Hertz vehicle in the future. After much searching online and finding the right email address to contact Hertz, I was very impressed by the prompt response from the customer service folks. However, what was not explained to me is how, after I returned the rental vehicle on the morning of Saturday, April 11, 2026, someone else was able to take the vehicle off the Hertz lot and pass through the checkout guard, with my credit card used for the rental? How could this have happened?

They are courteous and truly make renting a car hassle free.

Very easy pick up by just walking to my car. Very fast drop off as well. All personnel very very courteous.

Junky cars, poor service. Will never rent from them again. No wonder they are in bankruptsy.

Great vehicle
Great service

Easy process and always really comfortable Vehicles! I think they are reasonably priced.

Service and flexibility

Ease of picking car up, exiting terminal and quick, easy drop off. Only "negative" was not window wash in car.