Thank ypu for accepting virtual Credit card. It was so easy that way! Other copanies donot accept wich is ridiculous.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Car was not ready at checkin. Also, I felt like I received a smaller car than what I originally requested.
We waited two hours for a vehicle to be ready. The reservation was made in advance for a specific time and we waited in the airport in Midland for two hours along with many others.
My experience was great the lady at the front counter was respectful, the truck was clean and full of gas, I have no complaints
Company details
- #13 of 17 best companies in Car Rental Agency
- #71 of 90 best companies in Car Accessories Store
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9506 La Force Blvd, 79706, Midland, Texas, United States
- (432) 563-0110
Your Car Rental Deals, News & Offers
3.3
Average
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Car was not ready at checkin
Car was not ready at checkin. Also, I felt like I received a smaller car than what I originally requested.
September 12, 2026
great truck for the weekend
September 8, 2026
Thank ypu for accepting virtual Credit…
Thank ypu for accepting virtual Credit card. It was so easy that way! Other copanies donot accept wich is ridiculous.
September 5, 2026
My first Experience
My experience was great the lady at the front counter was respectful, the truck was clean and full of gas, I have no complaints
August 29, 2026
Terrible service couldn’t get a hold of…
Terrible service couldn’t get a hold of a person to talk to about personal things I left in the car
August 28, 2026
We waited two hours for a vehicle to be…
We waited two hours for a vehicle to be ready. The reservation was made in advance for a specific time and we waited in the airport in Midland for two hours along with many others.
August 25, 2026
The front desk staff was deceiving…
The front desk staff was deceiving about a car upgrade. She did not tell me she was giving an upgrade and then charged me more. I tried to speak to Hertz directly through their online chat and they kept closing the case without helping.
July 7, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.