Vehicle reserved was not available at time of pick up. Rep Noah was not helpful and lacked accountability with given situation. My husband had to take it upon himself to reach out and locate a vehicle... See more
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Since i had paid ahead, the paperwork was complete and ready to go. The young man checked the car and advised that it had a 'smoke" smell so traded cars immediately. Good job overall!
They guy who taken care of me was such a nice person he didn’t lag much he said he is a regional manager done things so fast didn’t ask any unnecessary questions thank you sir
Great Customer Service. My car was ready when I arrived no hassles.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4262 I-35, 78132, New Braunfels, Texas, United States
- (830) 625-9884
Your Car Rental Deals, News & Offers
3.6
Average
7 reviews
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My pick up time was pushed back by 1…
My pick up time was pushed back by 1 hour. People working desk seemed annoyed to help me.
September 22, 2026
Customer Service was great!
September 22, 2026
Vehicle reserved was not available at…
Vehicle reserved was not available at time of pick up. Rep Noah was not helpful and lacked accountability with given situation. My husband had to take it upon himself to reach out and locate a vehicle at another location.
September 15, 2026
Had an incident coming home when I…
Had an incident coming home when I finally got to the a return spot. I was trying to talk to the guy about what happened. And he just lost it very rude. I'll never rent from you guys again.
September 18, 2026
Easy to get my car and easy to return!
Since i had paid ahead, the paperwork was complete and ready to go. The young man checked the car and advised that it had a 'smoke" smell so traded cars immediately. Good job overall!
September 10, 2026
Great Customer Service
Great Customer Service.
My car was ready when I arrived no hassles.
September 12, 2026
They guy who taken care of me was such…
They guy who taken care of me was such a nice person he didn’t lag much he said he is a regional manager done things so fast didn’t ask any unnecessary questions thank you sir
June 27, 2026
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