The Hertz Representative was very polite and courteous, explained everything thoroughly and took the time to walk everyone out to point out exactly where to retrieve and return the vehicle. The pick u... See more
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Great service. Had an issue with loyalty points from my rental but it was resolved quickly over the phone. Rental all went well and agents there were very friendly.
Fuel tank in vehicle was mostly empty . This was not told before I went to get car and had to come all the way back from garages. The contract said it had 100% fuel which was clearly false and... See more
Customer service always takes care of me each time I come in every month! Always professional and even gives me a complimentary upgrade from time to time! Awesome crew!
Company details
- #14 of 18 best companies in Car Rental Agency
- #71 of 89 best companies in Car Accessories Store
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
901 Convention Center Blvd, 70130, New Orleans, Louisiana, United States
- (504) 568-1645
Your Car Rental Deals, News & Offers
4.0
Great
7 reviews
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Hertz Representative very helpful
The Hertz Representative was very polite and courteous, explained everything thoroughly and took the time to walk everyone out to point out exactly where to retrieve and return the vehicle. The pick up and return process was seamless.
September 1, 2026
Great Phone Customer Service
Great service. Had an issue with loyalty points from my rental but it was resolved quickly over the phone. Rental all went well and agents there were very friendly.
September 1, 2026
Fuel tank in vehicle was mostly empty
Fuel tank in vehicle was mostly empty .
This was not told before I went to get car and had to come all the way back from garages.
The contract said it had 100% fuel which was clearly false and a lie.
It has approx 5% fuel..
And they charge $10 if you bring back without same as left so they charged some one for bring back empty the I was the one that had to fill it
The nearest gas station was not available to then refuelling so had to drive to another just to leave town
Also fwd sensor was not working and had to be overrides every time
August 28, 2026
Customer Service Excellent
Customer service always takes care of me each time I come in every month! Always professional and even gives me a complimentary upgrade from time to time! Awesome crew!
June 8, 2026
My experience with Hertz was excellent
My experience with Hertz was excellent. The agent who assisted me was genuinely helpful and focused on what I actually needed. Unlike many other car rental experiences I've had in the United States, there was no pressure to purchase additional insurance, toll packages, or other unnecessary extras.
I really appreciated the honest and straightforward service. In the past, I've often felt that rental agents were constantly trying to upsell products I didn't need, which can be frustrating and takes away from the overall experience.
This time was different. The process was smooth, professional, and customer-focused. Because of that, I had a great experience and would gladly rent from Hertz again.
June 18, 2026
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