This is the best to rent if staying in Waikīkī!
The car was ready, clean, and smoke free. The staff was very accommodating. I highly recommend this location for your Waikīkī driving needs.

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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
1777 Ala Moana Blvd, 96815, Honolulu, Hawaii, United States
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The car was ready, clean, and smoke free. The staff was very accommodating. I highly recommend this location for your Waikīkī driving needs.
I rented a car for ONE day. I was quoted at 107$. Hertz charged me for SIX days. Charged me 600$!!! I’m furious. I rented it on Aug 28 from Ilikai hotel in Honolulu and returned it to the airport the very next day Aug 29. I’m furious. This is not right.
There was no after hours drop off. If I wanted to use the car for a day but didn’t want it overnight, I had to drop the car off by 3pm.
The checkout process also took an hour even though I reserved it ahead of time as well. If you plan to rent a car, be sure there is an after-hours drop off which is not here!
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