I read some "not so good reviews " about this place but the price was so good I decided to give them a chance. They had exactly what we reserved waiting for us. They were very busy when we got there b... See more
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We arrived 15min before our pickup time and they were busy with only 3 customers and it took us 2 hours to get our rental. My wife was late getting back from lunch. When we ask the problem why it’s t... See more
The staff was great. However, we waited over an hour for a vehicle. Apparently the system allows customers to make reservations even if they don’t have enough vehicles available.
Easy, convient, great rates, many vehicle options.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
12136 Se Stark St, 97233, Portland, Oregon, United States
- (503) 772-4750
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3.6
Average
6 reviews
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Dont rely on them if you got a schedule to keep
The disappointment will become your own.
October 6, 2026
Unprompted review
Great car rental experience
I read some "not so good reviews " about this place but the price was so good I decided to give them a chance. They had exactly what we reserved waiting for us. They were very busy when we got there but the 2 ladies working were very efficient and polite, moving the process along as best they could. Returning was quick and easy. I would definitely use this location again.
September 24, 2026
We arrived 15min before our pickup time…
We arrived 15min before our pickup time and they were busy with only 3 customers and it took us 2 hours to get our rental. My wife was late getting back from lunch. When we ask the problem why it’s taking so long they told us, “corporate didn’t have enough people working”. This most horrible experience I had with Hertz. We won’t be renting from the location never, just bad and horrible customer service.
September 29, 2026
Car was not ready.
The staff was great. However, we waited over an hour for a vehicle. Apparently the system allows customers to make reservations even if they don’t have enough vehicles available.
September 29, 2026
Dirty cars
I rented from Hertz twice within a month. Two different locations and each time I got a car it was dirty!! The first time the location was downtown (at the Marriott) and that was a whole mess and inconvenience!!! Having to walk a couple blocks to pick up a car when you're disabled is not ok. Won't rent from that location again! Second time was from the SE Stark location.
September 8, 2026
Great customer service great team…
Great customer service great team there. I appreciate the friendliness.
August 29, 2026
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