Hertz Reviews 

I have been trying to get in contact with support about being overcharged for over a week and I cannot get anyone to answer the phone. I sit on hold for over an hour each time and then it just hangs up on me. Extremely frustrating. Car was nice. Service at the desk was fine but not great, very slow and only 1 person working with a huge line.

The staff is always friendly and picking up or dropping off is always a fast process.

Being a gold member, I really enjoy the quick trip to my car and skipping the line. The vehicle was clean and new and just what we needed.

WORST experience EVER! The customer service rep at the desk-Shamira was rude, condescending and disrespectful.

All smooth, and the service was great!

The agents are unfriendly they claimed the gas was full and it was not after showing proof of gas still refused to give any credit

Ease of accessing car. Quick and easy.

The selection of vehicles was limited. The first car I selected had a rear view mirror that could not be adjusted. All of the cars available had dirty exteriors, and the one I ended up with had a dirty back interior as well. Not a great experience

No issues, the service is great and staff is very courteous and helpful. Austin Monk, out of the Salem, Oregon branch is definitely a cut above. Thanks Hertz,my go to for all my car rental needs.

My backpack fell and my earbuds went under the driver seat. The team found them and was able to help me get them back.

I've been there too many years, and if I have a problem it's always worked out.

Desk person who did the check in wasn’t particularly friendly. I was having some challenges with my credit card as I’ve been traveling internationally and as I was trying another card she said last chance or she wasnt going to help me. I’m president’s circle through Amex and was a bit surprised with this treatment. I usually book with enterprise but they had no vehicles available that day. This experience did zero to earn my business and I have since rented from enterprise at the same location (for multi day rentals) on three occasions

Customer service was great. I would return to this location again.

The front desk women. At the lawrenceville location. Was the best she made my experience easy going pick the best car for my situation and was just thoughtful

Took long to get the vehicle and not being able to use my hertz cooperate discount

I enjoy the service wonderful service 😊

Reserved a GMC Yukon "or similar" class because I specifically needed the premium space, passenger legroom, and cargo capacity of a modern full-size SUV. When I arrived, Hertz tried to assign me an older Nissan Armada—a vehicle with significantly less third-row legroom and cargo space behind the seats than a Yukon.

When I pointed out that this wasn't an equivalent substitute for a Yukon class booking, the front desk agent used it as an opportunity to upsell me. I was forced to pay an additional "upgrade" fee just to get into a Jeep Wagoneer—a vehicle that actually matches the size and class of what I originally reserved.

Incredibly disappointing customer service. Giving a customer a clear downgrade just to leverage an upgrade fee for an actual equivalent is unacceptable. Check your vehicle classifications before accepting a car here.

I reserved a specific class of vehicle, midsize SUV. I was then “upgraded” to the presidential circle without my consent, so instead of being assigned my reserved vehicle, I was allowed to take any vehicle in the designated area, but only sedans were available.

Furthermore, only a single person was helping customers, so I would have had to wait in a very long line to get any resolution on this, since no one was at the gold support desk, so I just accepted the sedan. This was hugely disappointing to me, is the second time something like this has happened to me, and unless I receive compensation for not getting the car I reserved, I will not be renting with hertz in the future