Always a great experience
Always a great experience. Devin and Gene are always friendly, efficient, professional, personable.

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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
1153 N Wesleyan Blvd, 27804, Rocky Mount, North Carolina, United States
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Always a great experience. Devin and Gene are always friendly, efficient, professional, personable.
I always work with this location in Rocky Mount and every transaction has been AWESOME and pretty seamless! All of the staff have been great to work with so far, but Devin has been AMAZING to work with, as he is the one that usually assists me with my rentals! He goes the extra mile, even to the point of assisting me with questions about the features of a vehicle that weren't familiar to me, suggesting the best vehicle for my particular trip, and ensuring that I understood the rental/charges before leaving the lot, and even being available for questions when I may have had to call, and etc.! Actions like these have made such a huge difference when embarking on my trips to have such a great start with a rep like Devin (and the other members that have helped in the past), it takes the stress out of the whole process! I will definitely continue to work with this Hertz location! Thank you for my great experiences thus far!
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