I was a little worried my rental wouldn’t be available because my flight was delayed. That wasn’t the case, everything was perfect! Not to mention great customer service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service was prompt and easy. The car was clean and meticulous. We had very early morning flight, the office was closed but the key drop off was simple and convenient. Love Hertz!
I had emergency surgery the night before my flight to St George. My wife was still able to go and tried to explain how and why I wasn't coming. She was treated rudely by the agent and given a number... See more
Car was ready when we arrived, clean. Return in another state was easy (expensive but easy)
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4550 S Airport Pkwy, 84770, St. George, Utah, United States
- (435) 628-8962
Your Car Rental Deals, News & Offers
3.3
Average
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emergency surgery
I had emergency surgery the night before my flight to St George. My wife was still able to go and tried to explain how and why I wasn't coming. She was treated rudely by the agent and given a number to call, the agent said they couldn't help otherwise. Although the agent did want to confirm I wouldn't be picking up the car so he could rent it to someone else. Later that day I was finally able to delay my rental until the following week.
October 8, 2026
Car Rental
I was a little worried my rental wouldn’t be available because my flight was delayed. That wasn’t the case, everything was perfect! Not to mention great customer service.
October 9, 2026
Speed and efficiency of service
October 11, 2026
While in Southern Utah we had a flat…
While in Southern Utah we had a flat tire and when I got the tire off I noticed the flat tire was completely bald.
Not cool so note to anyone renting a car when doing the once around to validate damage ahead of driving away to kick the tires and check for tread. A couple of days earlier in Zion NP they had flash floods and the SR9 was closed so apparently the rain was heavy and had we been in the car we rented we might have possibly hydroplaned and had a nasty wreck.
Not cool!
Mike F. SLC UT.
October 4, 2026
Easy pickup
Easy pickup, quick service. Needed to extend our rental and was able to do it quickly online. Easy drop off as well.
September 11, 2026
I was dissatisfied with agents and…
I was dissatisfied with agents and procedures at St. George aUT airport. Agent could not answer my questions by phone. On return, agent was brisk and rude asking if I had seen sign about bringing key to desk. When I retrieved key from pared car some distance from agents desk, agent was not there.
September 6, 2026
I will never rent from your company…
I will never rent from your company ever again
September 10, 2026
Customer service was prompt and easy
Customer service was prompt and easy. The car was clean and meticulous. We had very early morning flight, the office was closed but the key drop off was simple and convenient. Love Hertz!
September 2, 2026
Car was ready when we arrived
Car was ready when we arrived, clean. Return in another state was easy (expensive but easy)
June 27, 2026
Customer service is nonexistent and car…
Customer service is nonexistent and car was dirty with vacation trash
June 24, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.