The Hertz Attendant Jason Smith I believe his name was. He was very knowledgeable about the van. Great customer service and I’ll certainly be back.
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I rented a minivan for a week 9/2-9/9 to take my family on a road trip. I rented a Chrysler Pacifica but at pick up that model was unavailable. I was given a KIA instead. I had no choice but to accept... See more
Convinced close to my house
Courteous and helpful
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1216 Burnet Ave, 13203, Syracuse, New York, United States
- (315) 426-0936
Your Car Rental Deals, News & Offers
3.6
Average
6 reviews
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Courteous and helpful
September 25, 2026
I rented a minivan for a week 9/2-9/9…
I rented a minivan for a week 9/2-9/9 to take my family on a road trip. I rented a Chrysler Pacifica but at pick up that model was unavailable. I was given a KIA instead. I had no choice but to accept the substitution. I was not told of any toll pass program. After driving for several hours and many miles from Syracuse I started hearing strange sounds from the front suspension. Checked everything and saw no damage but the sound persisted. Made my trip and returned van back to rental office. Thought nothing of it until I was charged $237 for a toll pass program I never knew about. I avoided all toll roads during his trip and now I am out this money and I cannot get an hold of anyone in Hertz customer service to rectify this.
September 10, 2026
Upcharged
Booked a full size car. When I arrived I was told there were no full size cars and then up charged $15 a day for a small suv/crossover. The car was dirty and the windshield was grimy.
September 15, 2026
The Hertz Attendant Jason Smith I…
The Hertz Attendant Jason Smith I believe his name was. He was very knowledgeable about the van. Great customer service and I’ll certainly be back.
September 9, 2026
Their exceptional customer service,m…
Their exceptional customer service,m and quality of available cars.
July 4, 2026
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