Not good I reserved and got confirmed and approved for an economic affordable vehicle but when I went to pick it up employee told me that vehicle wasn't available and had to pay extra for the anoth... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was able to reserve an SUV online within 24 hrs of the time I needed it, price was awesome, for me it was quick and easy picking it up and dropping it off 👍🏽
The customer service I receive at the location is excellent, and the young ladies are great and make sure your experience is beyond just thank you and have a great day.
The driver sun visor was broken blocking my view.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
14555 Civic Dr, 92394, Victorville, California, United States
- (760) 243-7268
Your Car Rental Deals, News & Offers
3.8
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not good
Not good
I reserved and got confirmed and approved for an economic affordable vehicle but when I went to pick it up employee told me that vehicle wasn't available and had to pay extra for the another different one...more expensive..
October 17, 2026
I was able to reserve an SUV online…
I was able to reserve an SUV online within 24 hrs of the time I needed it, price was awesome, for me it was quick and easy picking it up and dropping it off 👍🏽
October 3, 2026
The driver sun visor was broken…
The driver sun visor was broken blocking my view.
September 15, 2026
Fast and easy
September 15, 2026
Very easy pick up and drop off process
Very easy pick up and drop off process. Staff was very professional and friendly.
June 28, 2026
The customer service I receive at the…
The customer service I receive at the location is excellent, and the young ladies are great and make sure your experience is beyond just thank you and have a great day.
June 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.