Steven and the young guy who helped me, were both awesome. I have rented cars many times from many different places over the years, and the service has typically varied from acceptable to rude, but th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service was top notch and very helpful when my car dealership was taking way too long to diagnose and fix my car. They allowed me to extend the rental vehicle for an extra day when my deal... See more
Great customer service. Allowed me to extend the rental. The only problem was that there was a nail in the tire but didn’t notice it until later.
I highly value the service provided at the front counter. Mr. Stephen Cooper is an exceptionally fast and reliable employee. He consistently anticipates my needs and provides exactly what I am looking... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
5174 W Waco Dr, 76710, Waco, Texas, United States
- (254) 754-1869
Your Car Rental Deals, News & Offers
4.3
Excellent
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick fast and accurate
October 7, 2026
Steven and the young guy who helped me
Steven and the young guy who helped me, were both awesome. I have rented cars many times from many different places over the years, and the service has typically varied from acceptable to rude, but these guys did great. I don't normally respond to surveys, but the service was so good, that I decided to make an exception. Thank you!
October 6, 2026
Top notch customer service
Customer service was top notch and very helpful when my car dealership was taking way too long to diagnose and fix my car. They allowed me to extend the rental vehicle for an extra day when my dealership was uncertain about a loaner and whether my vehicle would be finished within a certain time! They were even willing to allow me to drop off the vehicle at my dealership and they would come get it (even though I came into their main office to do the paperwork).
Pros: Parking, Car Availability, Cleanliness, Decent pricing, CUSTOMER SERVICE!!!
Cons: Location compared to where car lots are located in the city
September 30, 2026
We always use this location because…
We always use this location because service is always top-notch!! Steven and his staff always take care of us and go above and beyond!!
September 30, 2026
Steven is the best!
Unfortunately, I rented a car that had a heavy smoke smell. Steven fixed the problem immediately. He is the best!
September 22, 2026
I highly value the service provided at…
I highly value the service provided at the front counter. Mr. Stephen Cooper is an exceptionally fast and reliable employee. He consistently anticipates my needs and provides exactly what I am looking for whenever I visit.
September 18, 2026
Great customer service
Great customer service. Allowed me to extend the rental. The only problem was that there was a nail in the tire but didn’t notice it until later.
September 12, 2026
Stephen and his entire staff are awesome!
Stephen and his entire staff have provided me exceptional customer service and treated me like family each and every time I rent a car from this Hertz location in Waco. They really know how to take care of their customers and keep them coming back! They know I will always rent from them when I need a car!
August 28, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.