The vehicle was ok, comfortable for me, my wife, and our two kids. Both car seat, and booster seat were comfortable, yet I had a few doubts on the effectiveness of the car seat which was concerni... See more
Location
Switch location2191 East 32nd Street, Suite 174, 85365-3696 Yuma, Arizona, US
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See what reviewers are saying
My flight was slightly delayed (<1hour), which I recieved multiple texts stating that would be fine. Once in the rental car area, I looked for my name on the screen since I am a Gold member and couldn... See more
Hertz always treats me like a valued customer. They go above and beyond, to make sure everything is perfect. The last rental I had was with an agent named Tim in Yuma, AZ. He truly cared and it showed... See more
Best customer service that I have received from rental company in while. Everything was explained, agent went over details and had me on my way within reasonable time. Will definitely be back! Already... See more
Company details
- #13 of 17 best companies in Car Rental Agency
- #71 of 90 best companies in Car Accessories Store
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2191 East 32nd Street, Suite 174, 85365-3696, Yuma, Arizona, United States
- (928) 726-5160
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3.9
Great
10 reviews
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Hertz always treats me like a valued…
Hertz always treats me like a valued customer. They go above and beyond, to make sure everything is perfect. The last rental I had was with an agent named Tim in Yuma, AZ. He truly cared and it showed. Hertz is the only rental car place I will use.A+
September 4, 2026
People were nice and it was easy…
People were nice and it was easy getting vehicle and returning
September 3, 2026
Too many dog hair
The vehicle was ok, comfortable for me, my wife, and our two kids. Both car seat, and booster seat were comfortable, yet I had a few doubts on the effectiveness of the car seat which was concerning a bit safety-wise.
Unfortunately, the vehicle was full of dog hair. Hertz gave me a car, knowing that I would have had two kids as passengers, full of dog hair, hence neglecting entirely the possible basic hygiene and health implications.
Allergic reactions or pests that can run with dog hair are a serious hazard, which might be taken even more serious if kids are involved.
Fortunately our kids did not experience any issues.
Please, be more accurate the next time! Thank you!
September 2, 2026
Great pickup and return service
Great pickup and return service. Everything went smoothly
August 25, 2026
Poor service
My flight was slightly delayed (<1hour), which I recieved multiple texts stating that would be fine. Once in the rental car area, I looked for my name on the screen since I am a Gold member and couldn't locate it. Went into the Gold member customer service area, was told very rudely "you got here late so you have to go upstairs". Upstairs was able to locate the rental car but did not offer me a "no coverage" option while going over the options available. Super disappointed and I do not see a reason to be a "Gold Member" when you have to go to the main service desk to actually get service.
August 27, 2026
They added some extra fees on top of…
They added some extra fees on top of what was agreed. Other than that is was ok.
July 8, 2026
Unprompted review
Best customer service that I have…
Best customer service that I have received from rental company in while. Everything was explained, agent went over details and had me on my way within reasonable time. Will definitely be back! Already have a couple of reservations booked for my upcoming trips.
June 22, 2026
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