Hertz Reviews 

Very expensive fee when the car is not dropped at the pick-up location
Even being a President's Circle Member I didn't get an upgrade

Attention and answering all questions is great. Car was well maintained and handled well. Price was GREAT!

The vehicle was clean. The staff was friendly. Good price.

SCUMBAGS FROM THE START. Reserved car, ubered to airport. Car not available as per the smug employee BUT, "I can upgrade you". Great. Oh wait, "but I AM RESPONSIBLE FOR UPGRADE". NO IM NOT. Employee says, "Take it or leave it", and hands me my credit card and drivers license back. Well, at this point im stuck. SECOND TIME AT A HERTZ THIS WAS DONE TO ME. Then he brings car out with "95% full" and says "dont worry". Well, fill up tank, return car with FULL TANK and guess what? Another $13 for one gallon gas. You stupid idiots, read YOUR RENTAL AGREEMENT. SAYS 95%. Wasted 30 minutes on phone to finally get my refund by PROVING with time stamped photos that HERTZ IS A CRAP.COMPANY WITH CRAP EMPLOYEES AND GO SUCK A 🍆

Helpfulness of staff! Reserved car in wrong terminal at FRA. Young man changed it for me so I would have to take Sky Train. Thank you!

Car was not ready at pick-up. No time estimate or updates were provided. Waited 2 hours for a sedan. No part of the “24 hour customer service” was available; online links in both web browser and app did not help, chat bot only redirected customer to the inoperable links/could not put customer in touch with a live agent. Customer called desk at drop-off location as many as 15 times over a 24-hour period and did not reach an agent once. The car was great, the price was reasonable, the service was poor.

Super easy -- although we got lucky and got the last available SUV, which is what we had reserved. Not sure what would have happened if someone else grabbed it. They were very low on cars that day.

Ease of picking up vehicle. Assistance received setting up navigation. Upon returning vehicle was offered assistance in getting an UBER to our next destination. All helpful when you are visiting another country and don't speak the language.
All employees were great!

When we arrived our reservation was not ready, I was told to step aside and they would let me know when it was ready, the gentlemen did not know when it would be ready. After about 30 minutes, I was told there was no car on the lot that matched my reservation. When I finally got a car, there were issues at the gate, it took us 30 minutes just to get out the gate.

Love the staff & location. I rent here often and they’re courteous, prompt, and consistent.

The female associate told me she would “process the return and send me a receipt.” Naively knowing the larger than requested vehicle, that was initially set to Sport mode, was over full on fuel and in excellent condition, I believed her. Thankfully I have proof of my BP fuel charge and upon starting the vehicle immediately placed it into ECO mode since gas prices are so high WA state. She must have figured people just expect high prices or that I was too busy or dumb to notice the overcharge. I presume that is a way the site makes money or she is skimming off the top.

This team always takes care of me but on this particular occasion they found me a luxurious Infiniti SUV upgrade that provided the perfect solution for my family vacation. I always use these guys. I trust them with my rental needs.

April was great! I forgot my phone in the returned rental and she was very patient and helpful in helping me retrieve it. Thank you April!!

Didn't like how I had to keep the car for 2 more days because there was no overnight drop off. I work long hours and by the time I got off there was no way I was going to make it. Then if I was to drop it off at another location I was going to be charged something. So when I first reserved the car it was a good deal affordable but in the end I was dissatisfied with how much it came to.

Great ride and fuel efficient. Excellent customer service experience. J made our arrival pleasant and made certain that we checked in smoothly. Will definitely refer others.

I reserved a fullsize car upon arrival there weren't any available so they up grade me to a mid size suv with the same price as a fullsize. Great service!

Good job. Thank