Hertz Reviews 

Hired a car from Bordeaux airport. Charged me for non existent damage and do not respond to emails. Avoid at all costs. Complete scam if an outfit.

DO NOT GO TO THIS CAR RENTAL - THEY WILL FIND SOMETHING TO CHARGE YOU FOR AND THEY WILL OVERCHARGE YOU - THEY MADE UP DAMAGES TO THE CAR - UNDER THE CAR AND THEY COULD NOT PRODUCE ANY PICTURES SHOWING BEFORE THE RENTAL

Unfair cleaning charge. We were charged 80 euro as there was less than one spoon of sand in the car which would have easily been removed in the routine handover clean. We have a house in france, england and the USA so we rent a LOT of cars. We have never experinced this charge before.

They charged me extra 130Euro for gas when they gave me a problem car with transmission issue. That I have to find a location where over 100km from where I was. And the agent over there told me not to worry about the fuel penalty since I didn't want to stop the car and facing the fail transmission problem again. Which he told me should be regular charge. Also they gave me a much small replacement that I could barely squeeze whole family in with our credit back the grade difference. I got the bill finally with the extra fuel penalty charge. I reported and they don't care.

We rented a car for one week in Corsica (small, 3 doors, petrol) and when we arrived to pick it up, we were told they only had electric cars.
I told them I was very surprised as this was never mentioned as part of the booking process. I said it would be a problem as there was no charger where we were staying and Corsica certainly doesn’t have a good reputation for its number of charging stations!
They simply repeated that they only had electric cars and that was it.
Of course there was no way I could find another car rental on the spot on a Saturday 5 august so we had to accept the car.
As a result, we used the car a lot less than planned ans it got us very upset.
I have nothing against electric cars but what I don’t like is the lack of transparency and that we felt cheated on.

Our family has been absolutely deserted by Hertz. We rented a car from France, lost our car rental keys in Luxembourg, and our car has been sitting in a parking garage FOR OVER A WEEK. With our stuff in it. Hertz has been an absolute NIGHTMARE. They have left us stranded without a solution for 8 days and counting. We have 4 young children, are in holiday, and have spent all our time on the phone. This has completely ruined our plans and we have lost so much money because of them. They are supposed to either send us duplicate keys or tow it and give us a replacement for a “lost keys” fee of $300. They haven’t done either. Every time we are given another number to call. NO ONE WILL HELP US. We travel A LOT and this has been our worst experience yet. For a COMMON mistake!!! Hertz has had the worst customer service we’ve ever experienced.

I returned a car to Hertz Nice Airport today, aug. 7 2023. It was a terrible experience!

A Hertz employee checked the car and asked about a tiny scratch, as if it was a new one. Luckily, I had taken a photo at pickup, showing that the exact same tiny "scratch" was also on the car when I picked it up. Not that I had actually taken notice when checking the car.

He went on and noticed some breadcrumbs on the back seat floor. "Either you can pay 70€ or vacuum clean the car" he said. Since I was pretty convinced that Hertz always would clean (including vacuum clean) the car after each use - and since breadcrumbs are neither sticky nor in other ways related to vomit - I thought he was joking. But he wasn't!

I told him I was about to catch a plane, but he didn't care, so I left my 3 children + wife + luggage and went for the gas station. I'd rather chop my leg off, than pay 70€ for 1 minute of vacuum cleaning.

After 30 minutes of driving +1 minute of vacuum cleaning I returned the car again. The amount of breadcrumbs had now reached an acceptable level - thank God. "Now you know for next time" the employer told me.
If the Hertz staff actually thinks I’ll ever rent a car at Hertz again they might have some sense of humor after all.

The fact is I prefer to travel without a vacuum cleaner AND to use car agencies with just a tiny bit of customer service.
Would not recommend Hertz to anyone ever!

Hertz in France is a no go. When my car broke down and I called their number they said they would call back shortly. After 30 minutes I call again and they hang up on me. Bare in mind I was standing in a road side ditch at night with my family. They never called me back

I have rented cars from Hertz at Nice Airport every year for the past 19 years and this is the last time. I was unfortunate to be "helped" by possibly the rudest person I have ever encountered in a service business. I was belittled and berated for not knowing their "new" policies, asked if I had ever rented a car before and demanded to provide an additional €550 for security (despite prepaying for the entire rental in advance) or else forget about the car.

Paying ridiculous prices to be insulted by a rude and nonchalant customer service person is not part of the Hertz Gold Service Experience I expect. I hope you take notice and address these concerns as it is completely unacceptable.

We rented two cars from Figari, Corsica at the same time. Neither car came supplied with a rental contract or anything which showed existing (minor) bodywork damage. More importantly, nor did either car come supplied with any of the legally-required hi-viz, red triangle, breathalyser or details of who to contact in an emergency, as noted by the police who attended after the bottom of one of the two cars fell out while being driven (snapped suspension arm / ball joint which connects the wheel to the car - it literally fell apart - happily in front of witnesses who helped and confirmed the spontaneous failure of the car to police). We have a wrecked hire car that has been recovered by police, and no way whatsoever of contacting someone at Hertz who can (a) get a replacement car or (b) assist in relation to the wrecked one. They have provided one dangerous car and two cars without any of the required emergency equipment (so not just an oversight in one case - regular practice) and do not have means of contacting a person on the emergency number or chat bot.

Do not use this company! They lie about the fuel put in and say they have lost receipts. We hired from Nantes airport and were charged for a full tank of fuel despite it being 7/8 full on return with a receipt given to staff to prove it. Then they used the pre authorisation to charge me for a full tank of extortionately priced fuel.
We didn’t even do enough miles during our rental to use a full tank! I used half a tank and filled it up before setting off for the airport. The fuel station at the airport was out of order so I couldn’t fill again so ended up paying 30 euros to fill back to full and then got charged 116 euros for them to apparently fill the tank again! Liars! Customer service would not help as I didn’t have the receipt! Because I gave it to their staff! I have banking app evidence but that doesn’t count as evidence. Only use them if you want to pay extras.

Why does Trustpilot not have a zero star rating? Absolutely gobsmacked with the service. Being seasoned travellers we took videos and photos when we dropped the car back at Bezier airport. Next day they sent us a photo and a bill for damages of 200 euros. They have kept our deposit and now a thousand down. Their 'photographic' evidence was 19 hours!!!!! after ours. Then when trying to contest they have provided wrong email addresses, false information about returning our deposit and have not complied with their own terms of providing a 'matrix' of the damage.All because no staff on desk as she said' other flights have come in' are you happy? ROBBING ROBBING LYING THEIVING SCUM.

Hertz France left us stranded when our car broke down on the way to return it at CDG.

Friday afternoon 9th June, about 16h00 and 30deg C, our HERTZ car broke down near CDG in the driveway of a petrol station where I intended to top it up. We had just driven about 120km , fuel level was 3/4. We were due to catch our international flight home.

Emergency call number initially difficult to contact, eventually answered by a rude person who clearly had no access to our booking details. After a 25 minute phone call, he said we must wait with the car and he would let us know when KIA Roadside assist would come. I explained that we would miss our flight and that we were just 15 minutes away from the airport. He wasn’t interested and became aggressive.

No further contact, so when it became clear we would miss our flight, we pushed the car to a safe space, photographed the dashboard and the car, and took an UBER to the airport with the key.

The first agent at Hertz CDG simply said he wasn’t interested in the key without the car and refused to talk to me any further. I had to wait in the line to talk to a second agent who tried to call the HERTZ emergency number, also initially unsuccessfully, eventually got through and accepted the key from me. He recorded the mileage from my phone photo.

I have had no further contact from Hertz, nor received a final invoice or return confirmation, let alone an apology. Safe to say I will not be renting from them again.

Absolutely unacceptable ‘service’ on every level.

Not surprised to see that one star review. We are at Marseille airport, waiting two hours to pick up a car. There has been a mixup with the times. They are making us wait until exactly 4 o’clock. I have Parkinson’s and I’m feeling unwell and need to get to the hotel and lie down by checking the car for scratches while we are waiting. complete intransigence. I suppose it’s their right to enforce the terms and conditions, they seem to be putting extra hurdles in the way.
To add insult to injury she offered us a car 40 minutes early …if we pay the whole days rental plus the exorbitant top up Insurance which they attempt to hard sell to every customer

I'm still in shock at what Hertz did to us. While I tried to find a lost and found to return someone's iPhone and wallet I had found on the ground, Hertz totally ran my friend over.
They knew she was traveling 3 hours south of Paris for days, and yet they still put her on a mileage plan that caused a $1,700 bill for 3 days of use.
Anyone with a conscience wouldn't have been able to do that to another human.

A language barrier is hard enough. But purposely getting screwed by Hertz was a kick in the teeth.

I booked a car for one day in Burgundy and got overcharged for extra miles I didn't do. After calling the Hertz office I rented from in Dijon they agreed and told me they would reimburse the money... After several calls and emails with the customer relations it has been over 3 months and I still haven't been reimbursed!! They pretend it is a problem with my bank which is just an excuse as I have never had any issues with reimbursements and my bank confirmed they don't see anything...

Returned my rental car to the rental lot Sunday evening as per the rental. I waited for the agent to finish with the car in front of me but he said he if everything was OK I could just leave it. The next day i get an email asking where the car is as it has not been returned. I am back in a different country at this point, and respond that its in their lot. Next I get an invoice for damage which was not present when I returned the car, and an invoice for an extra day covering the time up until they found the car! I see this may be regular occurrence from reviews below. There are no people to speak with about the issue, and the chatbot keeps repeating that i returned it today... Not only poor service from Hertz Marseilles, but the inability to produce a person to discuss this with shows a company that is closing down every opportunity to address its mistakes. As a longstanding Gold Club member I am not happy.

Ne surtout pas louer chez Hertz Los Angeles. Honteux !
Véhicule non conforme. Modèle haut de gamme loué et payé en avance sur un site de booking. et reçu un véhicule bas de gamme...
Aucune discussion possible puisque déjà payé ! Il n'y a même pas d'agence : on vous "reçoit" à l'extérieur, personnel désagréable etc...Changement de retour d'agence facturé 150.00 dollars, du vol tout simplement.
Préférez Sixt qui a tenu tous ses engagements, véhicule conforme, agence & personnel à l'écoute, changement de retour gratuit etc...
Plus jamais je ne louerai un véhicule chez Hertz.

Above all, do not rent from Hertz Los Angeles. Ashamed !
Non-compliant vehicle. High-end model rented and paid in advance on a booking site. and received a low-end vehicle...
No discussion possible since already payed ! There is not even an agency: you are "received" outside, unpleasant staff etc... Change of agency return charged 150.00 dollars, simply theft.
Prefer Sixt which has kept all its commitments, compliant vehicle, attentive agency & staff, free change of return etc...
I will never rent a vehicle from Hertz again.

Sad and shameful. My online payment included everything (so no overcharging or tax), we return the car 2 days before the scheduled date, and I notice after 1 or 2 days an additional charge of 100 dollars corresponding to cleaning costs?!! What kind of dishonest company takes advantage of the distance of its tourist customers to dig into their wallets and use unjustified sums thanks to the deposit...? After numerous calls with Hertz USA, they pretend not to understand what I am saying and systematically hang up on my calls, without making any effort... I am scandalized by the fraudulent practices of such a large car rental company. Besides, I am still in the USA and will be leaving at the beginning of January, so expect me to go to an agency before my departure in order to regularize the situation.
In image, a photo of my reservation, is it indicated somewhere a cleaning fee of 100 dollars?? Nope

This IS a THEFT BE CAREFULL ❌🛑

Triste et honteux. Mon paiement en ligne comprenait tout (donc pas de surcharge ni de taxe), nous restituons la voiture 2 jours avant la date prévue, et je constate au bout de 1 ou 2 jours un supplément de 100 dollars correspondant aux frais de ménage ?!! Quel genre d'entreprise malhonnête profite de l'éloignement de ses clients touristes pour puiser dans leur portefeuille et utiliser des sommes injustifiées grâce à la caution... ? Après de nombreux appels avec Hertz USA, ils font semblant de ne pas comprendre ce que je dis et raccrochent systématiquement mes appels, sans faire aucun effort... Je suis scandalisée par les pratiques frauduleuses d'un si gros loueur de voitures. D'ailleurs je suis toujours aux USA et je partirai début janvier, donc attendez-vous à ce que je passe en agence avant mon départ afin de régulariser la situation.
En image, une photo de ma réservation, est-il indiqué quelque part un forfait ménage de 100 dollars ?? Non

C'EST UN VOL SOYEZ PRUDENT ❌🛑

Rented from Hertz in CDG as a goldmember, Charged for damage that did not occur. Rang CGD agency and they said they could not deal with me as they dont have copy of the receipt to hand, they gave me the following no. to ring 0969394049, which did not work. I cantnot find a way of disputing the damage claim..