Hertz Reviews 

Had an issue with originally booked car (broke down) but it was resolved promptly and professionally. I was offered two smaller cars with extended time for the same price. Great customer service from Vittoria from Bari branch.

Service provided was fine - problems started when returning car - It had been provided with multiple scratches and dents - faulty crash sensor and low battery warnings - I was too far away to change but car lasted. On return I was told I was responsible for a scratch on wheel. Car was scratched all over when hired. Fatal mistake was that my photo of the wheel was blurred. Charged me for the damage and I complained which was refused (maybe fair enough but I still dispute the damage was done by me) - Then noted they charged me a fuel charge and a fee for refuelling - Car was full I provided a photo to prove. - This is the reply from Customer services "because these images were not taken at the time of vehicle pick-up, they cannot be considered valid proof that the fuel discrepancy occurred prior to or during your rental." The image was at the end of the rental showing a full tank of fuel. I was loyal to Hertz before but cancelled all future cars from them.

We arrived in verona Airport we didn't have documents we needed and could not find a car hire company to accommodate us until we came to Hertz where the wonderful Vladimir came to our rescue Vladimir could not do enough to help us from emailing and phone calls back and forth he got us a car for our 7 day trip around Italy only for Vladimir our trip was ruined as we had two elderly ladies with us . Hertz company Vladimir is a credit to you his kindness & compassion given to us was one million percent so great full to us thank you so much Vladimir

Avoid at all costs!! I had rented globally before and this had never happened to me until I had rented from Hertz. When I returned my car all the inspection with the staff was satisfying, then from my previous experience I asked if I needed to sign a paper that everything is fine, and that the car is without scratches, and the staff said NO. I thought at the time it was just the policy. The next morning I got an email with a €547 fine of a very small scratch that was not there before. Also they FORDEGD my signature and the paper I tought that I had to sign was initially signed in my handvriting, I use all caps and the ogiginal signature had small letters too.The scratch was VERTICAL. So this concluded that it was made by the staff as when you normally scratch a car it is horizontal. The best part was that a month later when I returned to the airport I wanted to see the car in person and see the scratch that I did not see when I left. They said that the car was SOLD.
Please watch out for this scam and fully RECORD when leaving and picking up the car.

After a prolonged dispute with Hertz Portugal, I finally received a refund for a €150 fee that was wrongly charged at pickup. Hertz tried to frame this refund as a “gesture of goodwill,” but let’s be clear: it was nothing of the sort. It was the forced correction of a charge they knew they had applied incorrectly.

If this refund had genuinely been goodwill, Hertz would have refunded the full amount charged at pickup, not just the amount they could no longer justify after being confronted with their own documentation.

From the start, the experience was appalling. I booked a car that specifically required GPS. Only on arrival — when cancellation was no longer possible without losing the entire booking — was I told the car did not include sat nav. I was pressured into paying the extra €150 “upgrade” under duress, simply to receive the functionality I had already booked months earlier.

Hertz also attempted to inflate the insurance excess from €1,300 to €3,000 until I challenged them with proof. They recorded the car as returned an hour later than it was and the office wasn’t open at the stated time.

Throughout the complaint process, Hertz repeatedly misrepresented facts, contradicted their own documentation, and denied that GPS was even requested — despite it being clearly stated in the original reservation.

In the end, they refunded the €150 only because they had no alternative. What they did not do was offer any meaningful goodwill for the stress, wasted time, or the repeated misrepresentation I had to fight through.

The financial issue may be closed, but Hertz has lost my trust entirely — and I will not be using them again. People deserve to know how such issues are handled behind the scenes.

This company has become such a scam! Had a first episode with them last year when they charged me about 250 euros for cleaning (I had the car for a month so of course it's not going to be spotlessly clean) and for smoking in the car (I do not smoke!! They must have given me a car with a dirty ash trey and obviously since I don't use it I never even noticed), tried to appeal and customer service was plain awful, it took months of back and forths and they never even paid attention to what I said. This time around: i was given the car with gas at 7/8s so the guy tells me to bring it back that way in stead of full, even wrote it down in the paper slip they give you and this was disputed when I checked the car back in because on the actual contract it said 8/8 (I mean, really??!!!) And the best part was that I then got charged for damage on two of the tire covers (I didn't do it, I swear, it wasn't me, nothing happened, I spend 3 days in a very isolated area and the car was mainly just parked in my driveway), and there we go again with another 250 euro bill. I should have remembered to take pictures when I took the car, but also why expect this kind of scams from a serious company. They are not. Also I suspect the employees get a share of the damage which is probably why they are so eager to pin stuff on you. Never again, really.

Five days after the rental was finished, Hertz deducted 25 $ from my Credit Card without asking me or even informing me about it. I only saw a debit on it automatically made by them, who had my Credit Card number during the booking phase. Afterwards I tried calling them (no answer), sending 2 emails (no reply), entering the web chat (not working). So far almost 1 month has passed and no reply from HERTZ on the reason behind it and how to refund it. I will never use them anymore.

Very unhappy experience with Hertz in Italy. Go to Europcar instead.
We ended up having to pay 3 times the price for our original booking due to their strict procedures and inability to assist.
Greg Melbourne Australia

At Asturias Airport on July 4, 2025, we picked up a rental car, paying a €200 deposit and adding full insurance (Kasko).
We returned the car on July 10 with a full tank. The vehicle was inspected and deemed to be in good condition.
As of today, in September, we have not received the deposit back, nor have we received any communication justifying the reason for this.

We had problems with two local italian companies at Bari Airport with ridiculous burocracy where we rented and lost money. IMmediately we went to Hertz counter and the agent Angela prompt explained everything to us, accept our conditions and in less than 10minutes we had our car ready. Price was expensive since it was done by the counter.

Very quick and easy pickup at Bari airport, good car, and really good experience dropping off the car at the airport, handled brilliantly by Dalila

Never again. Don’t explain anything to you properly beforehand i.e all the so called mandatory charges you’ll eventually get charged, then fleece you. Never again, crooks.

Horrible customer service!!! Unreliable car!!! They "upsold" us on another vehicle claiming the car we rented wouldn't fit our luggage even though it was the largest they had. It cost $600 for an Alfa Romeo Stelvio that was the same class and size as the BMW SUV. Then the upsold us on a Plate Pass for flat fee on tolls €15/day. The batteries were dead in the PlatePass so we spent two days driving to various addresses where Hertz was supposed to be located. We finally found one closed for 2-1/2 gr lunch who told us after we waited that entire time that they couldn't help. On the way back to our hotel 1-1/2 hours away, the low oil light came on and started flashing so we pulled over. The gas station looked at Guage which showed low so they put in oil. But the gusher never moved. I called roadside assistance who said he could only tow if it broke down. I called Linante airport Hertz, where we rented, and they told us to bring the car back which would have been another 3 hour drive. There were NO other cars in our class within 300 km. Again they said drive until it breaks down and take a taxi back to the airport!!! We emailed Hertz and they said they can't help until after my contract ends.

The car was perfect, really nice, however the company applied a lot of incorrect charges on return. Charges for damage which was on the car already and incorrect fees for not charging the car (the car was at 90% battery when returned).

I have had two months of emails back and forward, on each occasion they refund one of the incorrect charges but ignore the others. They completely ruined an otherwise perfect holiday and lost a loyal customer of over 20 year.

On returning the car I was charged for scratches on the car. These were not scratches, simply black marks which would easily wash off. I was charged for a slight scratch on the outer side of the wing mirror which was almost invisible! Also charged 100 euros for special cleaning as there was a small amount of sand on the floor. Surely they should clean the cars between rentals. Take my advice and do not rent from Hertz at Naples. I truly believe I have been scammed to the tune of just under 500 for non existent damages!

I booked online with Europcar for 620Eu. When checking in at the airport I provided my driver's licence, credit card and paper copy of my international drivers license. I was told the international wasn't acceptable. But hertz next door would accept. I checked hertz online and found a similar vehicular for 720Eu. The lady at Hertz said they could only provide a car if they checked me in at the desk rather than online. Then the Europcar lady came over and discussed with the hertz lady. The price they worked out for me was 1812Eu. 3 time the original online price. The behaviour by both companies should be illegal. I went somewhere else and got a car for 680Eu.

My car rental experience with Hertz at Naples Airport (July 4–10, 2025, booked via Booking.com for €294.31 with full insurance) was a complete disaster. Hertz pressured me into buying unnecessary additional insurance, claiming the Booking.com coverage was insufficient, adding unjust costs. I documented the car’s condition with photos and videos showing pre-existing scratches and a warning light. Yet, Hertz charged me €218.38 for “new damage” and withheld my €200 deposit, totaling €418.38 in unexpected charges. They also sent a damage report for the wrong vehicle, proving their incompetence and dishonesty. Customer service has been utterly unresponsive. We demand a prompt and rightful refund, but this entire process is utterly unjustified, as we caused no damage to the vehicle. I strongly warn against renting from Hertz—deceptive tactics and scams! Choose a trustworthy company instead.

NEVER AGAIN HERZ. Our family had booked a rental car to pick up at Verona air port at 9am. Our flight inbound from Frankfurt was delayed by 5 hours. We tried to call the Herz office +10 times without succes and left two voicemails. When we finally reach the office we are informed that we are in breach of our contract according to the terms and conditions. Furthermore, they inform me that we can make a new booking. The same car is now 3 times as expensive.

I booked a rental car from hertz through Booking.com. We arrived at Trieste airport, very quick transaction and we were able to drive off with our car. Easy to return the following week. There was a small charge on the credit card, but it was made clear the week before a charge would be taken as we were going to drive the car to Slovenia.
Such a stress free transaction, I feel I will definitely book hertz again.

The biggest scammers I've ever met, they take 2 credit cards and charge me for something I don't know without any evidence