The Hertz Corporation Reviews 

If I could give 0 stars I would have. First of all, their system was down so I had to pay for 4 hours when I'm only getting the van for 3. 5 minutes before I was due to get the code through I got a text to say the photos of proof of drivers licence were no good. Then the time got pushed back by 20 minutes. Eventually got in the van to discover no fuel card in it. Called customer services who told me they couldn't speak to me because the account wasn't in my name, then told me to put fuel in the car with my own card and claim the money back which I have absolutely no intention of doing. Then the rude "Karen" put the phone down. Avoid. Avoid. Avoid. Absolute disgrace of a company. Disgusting customer service.

If I could give zero stars I would. I arranged a van rental for a Saturday morning, had a confirmation email 50 mins before pick up. I called when the confirmation pin to open the van didn’t come through and was told my hire was cancelled. My driving license needed to be renewed last month (when I moved house) so I put my new address in. I had to give additional information on my license as the card was new, no problem. I was told that because I was new to the address I wasn’t able to hire, do people not use vans when they move? Do not rent from Hertz, I was left completely stuck at beyond the last minute, and wasn’t even told!

One of the worst companies I have used. Hired a van and was waiting outside the van for the passcode and got a text to say cancelled!!! Rang and they couldn't explain why, put a block on my card for £52 and even though never used the van is still pending on my account. Sent 4 e mails and no reply absolutely disgusting service hope they go out of business with customer service like this!!!!!

Half an hour into the'rental' still waiting for a code to unlock the van.
What I need the van for is time sensitive and looks like I'm going to miss it.
No customer service availability!

Terrible. They better not try to take any money from me.

Absolutely appalling service, it amazes me that they still have a business, on three occasions I’ve booked a van which was confirmed and 24 hours prior to collecting they emailed me to say that due to a technical issue with the van they had to cancel my booking, this was the same reason for the other two occasions, I emailed them as well as the CEO who have completely ignored my complaint, I will never use this cowboy outfit again .

Absolutely disgraceful company. Cancelled our booking with less than 30 minutes until we were due to pick the vehicle up. Phoned customer services to be told that, due to my recent change of address (changed through DVLA and listed on new license) that my license is no longer valid. We now have to phone round local companies looking for an immediate hire of a van for a house move.

How about £53.72 for 3 hours and 42 miles. Last week paid £63.50 a day unlimited mileage for a larger van.
Only did rental as only way to get large purchases back from Homebase.
Guess what I've deleted the app. I'll only use Hertz again if I have no other option.

Do I have to give one star, or can I give minus points? Utterly awful company.

after moving address a year ago, my license and billing information had to be updated both physically and on the hertz system which is fair enough.. my account with hertz wouldn't allow me to book because of this and so after speaking with a customer service agent they advised me to create a new account with a new email as she had now wiped all the information hertz have for me on the system. I did this, sent a pic of licences, provided new billing information, everything matches, great! she advised to call back as they have to perform identity checks (even though they send you a booking confirmation giving the impression this is all handled..). I rang back and spoke with another agent who advised that everything was okay with my account, and i said the literal words 'so when i get to the van there will be no issues and I won't have a last minute cancellation?', to which the agent responded 'yes, everything will be fine'. I drove to the local hertz pickup point and promptly wait for a code to be sent to me, only to have a text saying that I've failed the identity check and i wouldn't be able to rent the van... even after double checking this wouldn't be a problem. at this point i've committed to helping someone move house so to be told at the very last minute i couldn't have the van has thrown my whole weekend into chaos. The agent i rang to deal with this advised me that it was 'the system' and there's nothing I/her could've done. no manual overwriting, no supervisor to talk to, nothing. At this point £120 has left my account for a van I'm not able to use and have to pay to rent another van which puts me further out of pocket. The amount of inconvenience this has caused is unbelievable. another agent advised that I would receive the money back within 3 days which I'm waiting to see if this was the case and has also advised that the agent who 'double checked' this wouldn't be a problem, actually didn't check properly and do their job correctly. shocking setup of a company, no real department to log this complaint with and the amount of hassle I've now had to go through to rent another van last minute has been very very stressful and put me further out of pocket. DO NOT USE THIS COMPANY.

Hert 24/7 van hire is terrible, I'm not sure what happened, I used to use them a lot and it was really useful. However, my license expired so I rang up to upload my updated one, I was asked to email it to the customer service email so it could be actioned, i did, a month later nothing, I've emailed multiple times and have no reply. im cancelling, its beyond terrible, ill be using a local van hire company instead.

Terrible, two days after I used it they suspended my account. The said my licence had expired, it has another two years to run! Went onto the website sent another photo of my driving licence clearly showing the expiry date. Still suspended. No response to my four emails. I will now cancel my membership, if I need a van I will go to a proper hire company who know how to treat their customers.
Just been on their website to cancel my membership, can’t do it, I have to contact customer services. There is no option on the message menu to talk to someone.
Absolutely disgusting service.

Worse service you can imagine. Paid own money at the petrol station where their fuel card has been refused. I have been advised to email the customer support but nothing happened. Hey, hertz, when I receive my money back or should I file a small claim to the court

Absolute rip off. I used hertz 24/7 van hire from my local B&Q got charged all manner of hidden extras. Hourly rate charge, Mileage charge, late drops off charge (13 minutes late) and couldn't use their fuel card at any garage other then esso or BP so I had to pay for it on my own card, hence the 13 minutes late drop off. All.in all be very aware they rip people off. Go to your local van hire and get it cheaper and probably for all day hire instead of my 2 hour hire. I'll never use this company again. They must earn a fortune doing this !!

If I could do a minus score I would. 15 minutes before hire due to start I received an email saying that my booking had been cancelled. Reason for this, which I found out after waiting 15 minutes on hold - my name and address don't match with their database!! I spelt my name/address out to the guy, he replied "yeah that's what we have and I can see it all matches your license but our security check said they don't"
Absolutely shocking service. Had to sort out another van as I was picking goods up at a prearranged time.
So not only do I have to wait 3 to 10 days to get my money back, I have the added expense to deal with.

Hertz by name, hurts by nature.
Booked a van for a 6AM start. Got there 5 mins before scheduled pick up. Van ready and waiting. Twenty mins later, still no access code received to unlock the vehicle.Returned home as no-one to call as their lines don't open till 7am.
On the way back I got several messages asking to complete forms to validate the booking (it was already validated).
Then got another message to say a new booking slot has been arranged and it would be ready at 07:15 along with the access code. Code came through at 7AM.
Obviously, went to pick it up but as it was now the start of rush hour, the 40 minute drive in the van turned out to be an hour, each way!
This left us no time to complete what we required the van for.
I should bill them for my fuel and time costs, but not that bothered as definitely wont be using these again,nor recommending them.

Avoid this company, better going with a reputable van hire company where costs are as advertised. I booked a van, arrived to collect only for pin not to work and unable to open it. Called to be told they would need to move location despite other vans being right there on site. Inconvenienced by having to drive further out to finally get a van, only to find more damage on the van than on the damage sheet for a start - took photos at the start of the booking. Had to refuel as it was low from the start, only 1/4 tank when I’ve already driven even further out from my destination thanks to Hertz! So no shell garage nearby so filled it up opposite pickup location & called hertz to be told to email a receipt to get a refund. Yet still waiting a week later despite being told 3 working days for a response. Almost £100 (£94.66) for 2hr 11min use?! Absolute Rip off !

Rented a 24.7 van.
Worst condition van I've ever seen. Previous user left it in a horrid condition, even a tissue with blood on it. Still waiting for Hertz customer service to respond for over 1 month.
Horrendous customer service

Hertz corporation, the most incompetent business I have come across in 30 years of doing business.

On three occasions, have attempted to use the 24/7 service. Both of which failed miserably due to lack of guidance and communication from the 'service'.

They do not update the customer with hire details, which in the most recent case resulted in my booking was cancelled as they did not send the pin to unlock the van. Trying to contact a human at the contact centre to understand what is going on is almost impossible. Yes, automation is great for costing, however not with a new service/model (24/7) which is renowned to fail.

Additionally, what kind of corporation does not have a complaints department? It is an absolute shambles of a business and I will be sure to share my experience across my articles, Instagram and Twitter and the market.

Dreadful service. Complex to set up an account which says "join for free" on every page but charges a £3 membership fee which you have to remember to cancel or it will automatically renew. It says if you cancel within 14 days contact customer service and you can get it refunded but customer service do not respond to emails.

Van had loads of damage not on the check sheet, message received via the app was someone will call, it's been 2 weeks and they haven't.

Worst of all, the load capacity was smaller than advertised so the stuff I was trying to move didn't fit. Again, no response from customer service.

Will never use them again, better to pay a bit more and use a regular van rental company.

Useless please stay away... customer service experience is the worst i have ever seen