HFM 

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See what reviewers are saying

Rated 5 out of 5 stars

I'm proud with HFM, it's user friendly for a beginner like me. Trading features are made simpler. Unlike most Trading apps I've tried HFM has made it easier for me to understand Trading in just... See more

Company replied

Rated 3 out of 5 stars

Please make a true zero spread account like Exness, this is very ridiculous, I feel this broker needs a little improvement in spreads and many people complain about this, the zero spread account h... See more

Company replied

Rated 5 out of 5 stars

I had many misunderstandings, but as soon as I received my first message from Hfm I was guided and helped in a minute. The service was fast and didn't require too much info from my side. I am pleased... See more

Company replied

Rated 5 out of 5 stars

Plenty of feedback, guidance and support from the account manager Banisha Dussoye - who is also very knowledgeable. So far the I have been able to access and register everything with ease. It’s been... See more

Company replied

Company details

  1. Finance Broker
  2. Investment Service
  3. Stock Broker

About HFM

Written by the company

HFM (Group) is an award-winning global multi-asset broker with more than 2.5 million registered users and 15+ years of industry experience. Operating in over 180 countries, HFM is a multi-regulated brokerage group committed to delivering transparent, reliable, and secure trading services to both retail and institutional clients.

We provide access to a wide range of CFD markets, including forex, commodities, indices, shares, and bonds. Supported by superior trading conditions, ultra-fast execution, and dedicated customer service available around the clock. HFM empowers its clients through expert education, enabling them to trade with clarity and confidence.

Each HFM entity has its own local regulatory requirements, products and regional restrictions and are stand-alone entities within the HF Group of Companies.

Why Traders Choose HFM:

  • Award-winning platforms including the HFM App, MT4, and MT5
  • 24/7 customer support via phone, email, and live chat
  • Flexible account types tailored for traders’ needs
  • Fast deposit and withdrawals on selected payment methods
  • Free professional trading education and continuous learning resources

With a long-standing reputation built on trust, performance, and regulatory oversight and over 80 industry awards, HFM continues to set the standard for a secure and seamless online trading experience.

Our Core Values

  • Customer Obsession: Delivering consistent, client-focused support
  • Excellence:Driven by high performance and measurable results
  • Innovation:Leveraging technology to enhance the trading experience
  • Collaboration: Built on trust, respect, and teamwork

  • Contact info

    Breach of guidelines

    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 1 out of 5 stars

    HFM deposte Fraud and scams India

    my name is Sunita and my friend name is Imtiyaz Pasha and His wallet id is 266752748

    my friend deposited INR 120,000 Through the IMPS method using the beneficiary account details displayed on the HFM deposit interface. He was also advised by an HFM account manager to use the IMPS deposite method. During the transfer, He even mentioned "HFM" in the payment remarks.

    The bank has confirmed that the trasaction was successful credited to the beneficiary account. There is no pending reversal, refund, or bounce-back.

    However, HFM Continues to state that their PSP did not receive the payment .

    HFM big fraud broker so don't deposit any fund...be aware from HFM scam.. my friend is victim of this Fraud. Awareness for other people.

    June 21, 2026
    Unprompted review
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    Rated 1 out of 5 stars

    ★☆☆☆☆ 1/5

    ★☆☆☆☆ 1/5 – Poor Transparency
    One of the most frustrating things was not knowing what was going on. Requests would stay pending for days, and explanations were often vague. As a trader, I need clear communication, especially when my funds are involved. Unfortunately, that wasn't my experience.

    February 10, 2026
    Unprompted review
    Rated 1 out of 5 stars

    Poor communication and delayed…

    Poor communication and delayed payments. I've worked with several broker partner programs, and HFM has been one of the most frustrating. Referral activity appeared normal, but commission payments were often delayed without warning. Support responses were slow and repetitive, usually blaming system issues rather than providing clear answers.

    June 4, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Ensuring a seamless trading experience is our priority, and we're committed to addressing your concerns promptly. Kindly provide your details that we have requested through TrustPilot so that we can assist you further. Otherwise, please reach out to our support team via chat or email with further details so we can assist you accordingly.

    Rated 1 out of 5 stars

    # HFM Refused My Withdrawal and…

    # HFM Refused My Withdrawal and Canceled My Profits

    I deposited 400 USDT (TRC20) into my HFM account and traded XAUUSD manually. I managed to generate profits and my account reached approximately $1,150.

    When I requested a withdrawal, HFM refused the withdrawal and later sent me an email claiming that my trading activity violated Section 26 of their agreement. They canceled all my profits and terminated the business relationship.

    I strongly disagree with this decision because no detailed explanation or evidence was provided to support these allegations.

    I have proof of:

    * 400 USDT deposit.
    * Trading history and account statement.
    * Profits earned through trading.
    * Withdrawal records.
    * Email sent by HFM regarding account termination.

    I am sharing my experience to warn other traders and to request transparency and fair treatment. I hope HFM reviews my case and provides evidence for their accusations.

    Account Number: 87802359

    I am willing to update this review if the issue is resolved fairly.

    June 17, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Ensuring a seamless trading experience is our priority, and we're committed to addressing your concerns promptly. Our team will contact you shortly. Kindly reply to their email and provide some clarifications needed so that we can resolve this issue.

    Rated 1 out of 5 stars

    how can I cancel my account

    June 17, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Thank you for reaching out. We apologize for any inconvenience you’re encountering. To help resolve the issue, kindly contact our Support Department through Email: support@hfm.com or Live Chat https://bit.ly/hfmchat, and the customer support team will provide the assistance you need.

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    Rated 5 out of 5 stars

    Its the worst broker ever⛔️i lost over…

    Its the worst broker ever⛔️i lost over 25k usd excuse being technical error and kenyans country manager threatened me not to speak out now cause i cant speak out i will just leave a review✌🏾Soo no one goes through what i have DONT TRUST THEM Expecially Ibs and traders i rated 5 star soo you can see this is worst than one star.And they blocked my account deleting evidence of my complaint

    May 29, 2026
    Unprompted review
    Rated 1 out of 5 stars

    Have been using HFM for a while now.My…

    Have been using HFM for a while now.My withdrawal request was ignored for days and when I checked my wallet ,the balance was missing

    June 13, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Ensuring a seamless trading experience is our priority, and we're committed to addressing your concerns promptly. Kindly provide your details that we have requested through TrustPilot so that we can assist you further.

    Rated 2 out of 5 stars

    ****

    Poor broker services, Trust broker at own risk

    June 3, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Ensuring a seamless trading experience is our priority, and we're committed to addressing your concerns promptly. Kindly provide your details that we have requested through TrustPilot so that we can assist you further . Otherwise, please reach out to our support team via chat or email with further details so we can assist you accordingly.

    Rated 1 out of 5 stars

    WARNING TO THE TRADING COMMUNITY

    WARNING TO THE TRADING COMMUNITY – MY EXPERIENCE WITH HFM

    I deposited $10,000 into my HFM trading account and traded normally. After a series of successful trades, my account generated a profit of $13,577. However, because of a position that was held for approximately 40 minutes, HFM suddenly accused me of "fraudulent trading" and refused to pay out my profits.

    What is even more concerning is that when I requested evidence to support these allegations, HFM failed to provide any clear proof. Shortly afterward, all information related to my trading account disappeared. My MT5 trading history and account records were no longer accessible, leaving me unable to review or use the data to defend myself.

    Accusing a client of fraud without presenting evidence is unacceptable. Removing access to trading records after a dispute raises even more serious questions about transparency and fairness.

    I am sharing my experience to warn other traders to think carefully before depositing funds with HFM. If a dispute arises, ask yourself: will your rights as a client truly be protected?
    reply : Dear HFM Support Team,

    Thank you for your response.

    I acknowledge your reference to Clause 26 of the Account Opening Agreement regarding prohibited trading activities. However, your reply only cites the general provisions of the Agreement without providing any factual evidence demonstrating how my trading activities violated those provisions.

    Therefore, I formally request that HFM provide the following information:

    Please specify exactly which trades or positions in my account were determined to have violated Clause 26. Kindly provide the ticket numbers, instruments traded, opening and closing times, and the corresponding reasons for each alleged violation.
    Please clearly identify which specific subparagraph(s) of Clause 26 you believe were breached by each trade. For example, whether you allege arbitrage trading, picking/sniping, the use of Expert Advisors, abusive strategies, hedging between related accounts, news trading exploitation, gap trading, or any other prohibited practice.
    Please provide all evidence, logs, reports, technical analyses, IP/device correlation records, execution records, or any other objective materials relied upon by HFM in reaching the conclusion that I engaged in prohibited trading activities.
    Please explain how a position held for approximately 40 minutes constitutes prohibited trading under Clause 26, and identify the factual basis supporting this conclusion.
    Please provide a complete copy of my trading records and account history, including all MT5 logs, order execution records, and account statements. Following this dispute, I have been unable to access my complete trading history, which prevents me from independently reviewing and defending my trading activities.
    I respectfully emphasize that merely referring to a contractual clause without disclosing the evidence supporting the allegation is insufficient to justify the confiscation of profits earned through trading.

    Until HFM provides clear and verifiable evidence demonstrating that I violated the Agreement, I reject the allegation of prohibited trading and maintain that my profits were generated through legitimate trading activity.
    I request a detailed written response addressing each of the points above within a reasonable timeframe. If sufficient evidence cannot be provided, I respectfully request that HFM reconsider its decision and release the withheld profits.

    I reserve all rights to escalate this matter to the relevant regulatory authorities and dispute resolution bodies should this issue remain unresolved.

    May 11, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Dear Nhung Nguyen
    We appreciate you taking the time to share your feedback.

    As a regulated company, we are obliged to adhere strictly to all regulatory requirements and the terms of our Client Agreement while offering our services. Unfortunately, it was determined that your account activity constituted a violation of our Client Agreement, specifically concerning market abuse.

    As a regulated broker, we maintain a zero-tolerance policy for such fraudulent or abusive activity. Consequently, our business relationship was ended, and your account was closed.

    Please note that all cooperation with you was stopped, and your remaining deposit amount was withdrawn and returned to your original payment requisites.

    All information regarding the cessation of our relationship and the specifics of your case were provided to you via email. We ensure all terms and conditions are clearly stated, and any detected violations are communicated to the client with a follow-up to ensure resolution.
    Best regards,
    HFM Team

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    Rated 1 out of 5 stars

    HFM Deposit Scams INR 120000/-

    I'm made deposit of INR 120000/- and it's been more than weeks and my fund hasn't been credited to wallet. After multiple emails- HFM Support India team replied me as your payment slips doesn't belong to our payment providers. Before making deposit HFM account manager called me suggested me for IMPS deposit through app, I did the same whatever account details were shown in HFM App, I transferred the amount to that account, during transfer I had written HFM Market in transaction remarks. Payment from my bank has been successfully debited and credited to beneficiary account.

    HFM have found out new kind of deposit scams in India- beware of HFM and stay away from this fraud broker.

    By Monday if fund didn't got credited then I will file an police complaint against HFM and it's payment providers.

    For HFM :-

    Wallet : 66752748
    Amount: 120000/-
    Date : 08/06/2026
    Account Manager : Miss. Rajinder Kaur

    June 8, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Dear Client,
    Thank you for sharing your concerns. We understand how frustrating delays related to deposits can be.
    Please note that our team has thoroughly investigated the matter based on the information and supporting documents provided. Following our review, the payment details and documents submitted could not be matched with the records of our authorized payment providers. As a result, we are currently unable to verify the transaction as a successful deposit through our approved payment channels.
    We take such matters seriously and remain committed to reviewing any additional information that may assist our investigation. Should you have any further documentation relevant to this transaction, please share it with our support team for further review.
    Best regards,
    HFM Team

    Rated 1 out of 5 stars

    HFM has the worst spread ever

    HFM has the worst spread ever, common, what was that, imagine 4H spread as wide as 4line express road. You could actually do better…. Above all until there is change, I’m gone for good.

    June 10, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Ensuring a seamless trading experience is our priority, and we're committed to addressing your concerns promptly. Kindly provide your details that we have requested through TrustPilot so that we can assist you further . Otherwise, please reach out to our support team via chat or email with further details so we can assist you accordingly.

    Rated 1 out of 5 stars

    Blatant fraud

    The HFM side sent emails, all saying that there were price discrepancies and violating transactions, but they locked other people's accounts, and did not provide evidence. They only sent unreasonable terms and conditions, without any evidence to prove the violation. Meanwhile, with the same method, one of my friend's accounts was burned, but they did not refund the original, but locked the account, which is very unprofessional.

    And here is the email sent to my friend:
    "Dear Mrs. Linh,

    Thank you for your email.

    Please be informed that your account with the wallet ID 66095180 has been terminated.

    Please note that HF Markets (SV) Ltd (herein the “Company”) has acted in accordance with Clause 36.2. of the Account Opening Agreement. If you wish to review the terms of this Agreement, the effective version can be found on our website.

    In this respect, please be informed that we will not proceed with reopening of a closed account.

    We would like to thank you for your collaboration and wish you every success in your future endeavors."

    While my friend's capital of $500, by that method, was burned, but HFM did not refund.

    June 4, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Dear Mr Văn Tùng,

    Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding your Account Termination. Ensuring a seamless trading experience is our priority, and we're committed to addressing your concerns promptly. Our team will contact you shortly to assist with this issue.

    Kind regards,
    HFM Team

    Rated 1 out of 5 stars

    Warning

    Warning: HFM cancelled my legitimate profits under vague "Prohibited Trading" claims (Case ID: HFSV202665801887_01) myHF account 65801887

    I am writing this to alert the trading community about HFM's unfair business practices. My account (ID: 65801887) was suddenly terminated, and my hard-earned profits were completely confiscated under the vague excuse of "Prohibited Trading" (Clause 26).
    I officially submitted a complaint, and HFM provided a response with Case ID: HFSV202665801887_01. However, their so-called "evidence" is just a standard server log showing normal trading activity, and they failed to provide any irrefutable technical proof of market abuse. They are simply using their unfair terms and conditions to avoid paying out successful traders. If you are a profitable trader, be very careful. HFM can and will delete your profits at their own discretion whenever you start making money. I demand that HFM Compliance management review Case ID: HFSV202665801887_01 thoroughly and return my legitimate profits immediately

    June 11, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Dear Mr Ethan,
    Thank you for bringing this to our attention. We sincerely regret any inconvenience you encountered with Account Terminated Issue. Your experience matters to us, and we are dedicated to resolving this as quickly as possible. Our team will reach out to you soon to ensure a satisfactory solution.
    Best Regards,
    HFM Team

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    Rated 1 out of 5 stars

    FOUL PLAY!! I set up one buy limit order with a…

    I set up one buy limit order with a stoploss in place then went ahead with my other business. After awhile I came back to MT5 to check how my trade was fairing.I was surprised to note that although I set one buy limit order, it was TWO trades opened simultaneously with one closing at the stoploss and then one that I didn't enter still running in reds. Quite unfortunate. Never encountered such a hitch or should I say foul play

    June 10, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Ensuring a seamless trading experience is our priority, and we're committed to addressing your concerns promptly. Kindly provide your details that we have requested through TrustPilot so that we can assist you further . Otherwise, please reach out to our support team via chat or email with further details so we can assist you accordingly.

    Rated 1 out of 5 stars

    Refused to withdraw my profits an then…

    Refused to withdraw my profits an then refused deposits but money was taken from my account it’s the biggest scam broker made stay very far away

    June 5, 2026
    Unprompted review
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    Reply from HFM

    Hello. We take all feedback seriously, which is why we reached out to you via Trustpilot’s verification tool to request your account details. Because we received no response, we cannot verify you as an actual client. We are currently experiencing a sudden, coordinated wave of unverified reviews.
    If you are a genuine client facing a real issue, please either provide the requested information here or contact us directly via chat or email with your account number so we can help you

    Rated 1 out of 5 stars

    SO SAD

    I have used it for a while but I have noticed and also a friend noticed when NewYork session closes their chart moves very different from other brokers with a ridiculously huge difference, it's like they are stop loss hunting.. can you imagine how difficult trading is and then you have a broker working against you after mastering such a difficult skill! and also refusing to pay people with big amounts of withdrawals and locking up their capital in this economy?!

    May 28, 2026
    Unprompted review
    HFM logo

    Reply from HFM

    Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. Ensuring a seamless trading experience is our priority, and we're committed to addressing your concerns promptly. Kindly provide your details that we have requested through TrustPilot so that we can assist you further . Otherwise, please reach out to our support team via chat or email with further details so we can assist you accordingly.

    Trustpilot is assessing this review in accordance with our flagging process.

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    Trustpilot is assessing this review in accordance with our flagging process.

    Trustpilot is assessing this review in accordance with our flagging process.

    Trustpilot is assessing this review in accordance with our flagging process.

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