Hickorys Reviews 

295
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, most reviewers were somewhat happy with their experience overall. People frequently praise the exceptionally friendly staff, wonderful locations, and warm atmosphere that make family visits truly enjoyable. Consumers often mention that team members go truly above and beyond to provide attentive service and handle family celebrations wonderfully. Some reviewers were not happy with the food quality, mentioning dry brisket, soggy sandwiches, or poorly prepared dishes. Visitors also experienced occasional problems with slow service, cold food items, and long waits during busier periods. Guests occasionally felt that certain meals were rather disappointing and somewhat overpriced for what was actually served at the table.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently cheerful,... See more

Service

Customers had ambiguous experiences with service, as many reviewers praised attentive and friendly staff who... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the tender brisket and fabulous... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers rave about delicious, perfectly cooked... See more

Location

People report positive experiences with location, noting that many branches feature a wonderful atmosphere... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I visited in the 3rd September my grandsons 1st birthday .. it is quite challenging going to restaurants as my granddaughter is 2.5 and my grandson only 1 years old. We couldn’t have felt... See more

Rated 4 out of 5 stars

Having been once before I knew what to expect food wise. Although this time the menu had changed and to be honest there wasnt that much for me personally to choose from . I opted for a chicken burge... See more

Rated 4 out of 5 stars

This is our second visit as a family to Hickory's Gamston. Again we enjoyed the food and service was great! It's not the cheapest place to eat out as a family but as a treat or birthday. Will de... See more

Rated 3 out of 5 stars

Went to hickory’s St Helens food lovely staff great, lovely evening but shock on the delivery ov the bill they wanted £12 service charge which was a joke as bill was already 160 pounds


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3.6

Average

TrustScore 3.5 out of 5

295 reviews

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3.6

All reviews

(295)

89 reviews in the last 12 months

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Rated 1 out of 5 stars

We went for a meal

We went for a meal , 6 of us for my daughter’s 16th birthday .
Meal was nice . We gave details of daughter’s birthday and name for the staff to sing happy birthday and give a sparkler and cake that they do …… however this did not happen , we were forgotten . I was gutted for my daughter who was watching other tables get the experience and not her , 16th birthday was ruined . We paid and left . We did mention it on the way to go , staff were apologetic however , doesn’t cut it

September 14, 2025
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Rated 5 out of 5 stars

Hickory’s Horbury .. great experience

Made a booking online, the server wanted us to sit in a door way but we asked to be moved which he did without hesitation. The waitress who served us was delightful and attentive .. well done Eva!! The food was fantastic !!! The meats all done to perfection .. so much we couldn’t finish it.

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

I need to let you know about my experience in Hickories today, firstly I appreciate we didn’t book a table we rocked up and were happy with whatever could be offered, they sat us in the main room which was fine on a high table by the kitchen, this is where we start to experience what I cannot even explain as the most chaotic loud and uninviting seat I’ve ever sat in, the woman who sat us granted was lovely and took our drink order straight away, from that moment though all we could see and hear was chaos, staff swearing in front of us, one of the staff talking about his stint in jail and what he got up to in prison, constantly just shouting at each other about there weekend plans, what looked like the head chef telling people to shut the F*** up, I’m all for talking about your life at work but when it get inappropriate and your talking about it infront of people who are just trying to enjoy a meal it’s a bit of a joke! The staff seemed to be all over the place, we ended up waiting 20 minutes in between our starter and main and the staff member came over to ask if we wanted the dessert menu at which point I have to tell the embarrassed man I’m still waiting for my main in which he then has to apologise and says he must be at the wrong table!
At one point the worker who stands there and doesn’t run food just shouts yes please every 5 seconds and when the staff wouldn’t come he would say where the F*** are they and then screams yes please again.
I fully get we didn’t book but any table in the restaurant, but whether you booked or not it should be a nice environment to sit in to enjoy your meal and when I pay £92 for the pleasure of it too, it’s pretty poor service, the food was lovely so it’s a shame it’s completely let down by what seemed like a kids playground!!!

September 6, 2025
Unprompted review
Rated 3 out of 5 stars

She was just contemptuous

We visited the Horbury located, we've been many times before and it's always been amazing. The food and the staff have been second to none. We visited yesterday and didn't want to sit in the doorway so asked if we could move down a table (it was around 3pm and the place was virtually empty). The young lady serving us pulled a face and went away, came back a minute later and took us to a new table. From then, she was just contemptuous and horrid in that 'mean girls' I seem to be nice but I'm not kind of way. She ruined the experience for me which is a shame as we are out for the day for our 20th wedding anniversary. I won't be hurrying back.

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Went to the Leicester restaurant today…

Went to the Leicester restaurant today and after 45 minutes waiting for food asking the waitress how long to find out our order wasn’t put threw to the kitchen, very disappointing the service was very slow as the waitress seems to go off for long periods at a time even thou it was lunchtime and wasn’t many customers,

August 28, 2025
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Rated 5 out of 5 stars

Went to Hickorys at Chellaston

Went to Hickorys at Chellaston, Derby on Saturday and had a great time. Food was lovely, service was good, and the atmosphere was great.
Our family all had a great time and the kids loved it. The prices were reasonable as well. I would recommend for a fun night out.

August 16, 2025
Unprompted review
Rated 3 out of 5 stars

Went to Hickory smoke house Shrewsbury

Went to Hickory smoke house Shrewsbury, food was good but service was awful, drinks took an age to arrive, food arrived after a long wait, we asked for some napkins, didn’t arrive, asked another waitress still no napkins, asked a third or actually got them, asked for the bill which took 25 minutes to come (asked 4 times) I asked for the tip to be removed when she asked why? I said the service was awful, she said ok. Won’t be going back.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

The most delicious food

The most delicious food ! Like the brisket FELL OF THE BONE - The food was divine we had a platter between 3 people and still needed doggy bags , it was incredible.
Also I was indecisive between 2 drinks Lily and Harry offered me to try both drinks they poured half a drink in a cup which was so kind (which meant I had a whole drink for free they were so kind 😭
And Jazz the manager was excellent she offered me an extra try of the grape soda too !
It was INSANELY DELICIOUS
Service great
Atmosphere excellent 👌

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome food and service

Just took my partner for her birthday meal at hickorys wrexham. Great service great food staff were really good couldn't fault anything with the whole meal definitely worth a visit guys

August 5, 2025
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Rated 1 out of 5 stars

Disaster at the smoke house!!!!!

Disaster at the smoke house!!!!!
started bar staff diD not know a larger shandy from the bitter shandy i ordered !!!!
the waitress who seated us could not tell us what the breakfast had in it she said mushrooms she thinks!!
The chicken my wife had was so cold it seams like it justcame out of the fridge
i had the ribs and they were so dry no bbq sauce from the bottle could revive them
waitress asked if meal ok i told her no she said oh ok
no one came after that i thought atleast manager would been told
then on way out staff meber must of over heard moaning about meal
she followed us out side and we told her eveything including what i said i have had better ribs from aldi
the manager and i think assistant was outside looking at the staff member talking to us and did not approach us at all
staff member said we would hear from some one and no one has been contacted
i will never step foot into one of these restaurants
again terrible service and bad food
kevin

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Hickory’s -Earlswood

Our first visit to Hickory’s Earlswood was a real treat, gifted to us by our youngest son, and it completely exceeded our expectations. From the moment we arrived, the little touches stood out – water and popcorn on the table as we sat down, and Mr Whippy ice cream!.
We were mainly looked after by Lisa, who was brilliant, but every member of staff we spoke to was friendly and helpful. They even talked us through the gluten-free menu and explained the ingredients, which made such a difference.

It was our first time visiting and definitely won’t be our last – highly recommend it if you want great food and outstanding service.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Went yesterday for a birthday meal for…

Went yesterday for a birthday meal for my step-dayghter….

I don’t know how to put this any other way….

Been awake all night, vomiting and peeing out my back passage.

Basically paid a fortune for food poisoning….cheers Hickorys in Nottingham

July 26, 2025
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Rated 1 out of 5 stars

First and last visit

I don't really know where to begin, our experience there was terrible. We arrived and stood in the entrance by the booking in point and where completely ignored. When we were finally seated,they did not ask about allergies ( I have coeliac disease). They were slow to serve and the food was dreadful. We ordered the wings and bacon bites and they were both saturated in sauce and the cheese sauce was lumpy. Then I ordered the half chicken and the chicken was tough and tasted funny and the coleslaw was rank and inedible. Nandos is amazing in comparison. My husband was also unimpressed with his half rack of ribs. The table was also sticky and when we asked for the bill, we waited that long to pay and we could see the waitress laughing and joking around we actually got up to pay. We also noticed they had added a tip for service! What service!! Won't be going again.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing staff, great food

Visited the branch at Nuthall. Bit of a round up of multiple visits to this site.
The staff were so lovely. The service was consistently good. We were treated very well and made to feel special.
Food was always well presented hot and delicious. My only gripe is that I don't have one near where I live. 😥

July 2, 2025
Unprompted review
Rated 2 out of 5 stars

Not all recommendations are good 

Hickory Worcester booked a table for three service was average food was lukewarm or cold. Went to pay the bill I was asked if you can’t pay the bill you can volunteer to wash up. I take it she thought I could not pay the bill as I was dressed in a boots, jeans, and vest and I have tattoos well just to let them know I earned more in a day what they would earn in entire year so do not make a decision on the way somebody dresses or looks
The bill was £133. It’s not a big deal to me. But the lack of manners and service and quality of food is don’t think I’ll be bothering again. Only went here cause it was recommended. I take it the recommendation was a while back so the quality of service and food has gone gradually down. Oh well you live and learn 

July 8, 2025
Unprompted review
Rated 2 out of 5 stars

Hickory's Lincoln VERY disappointing.

Hickory's Lincoln - very disappointing. We booked for a wedding anniversary clebration, asking for a really good table, which they acknowledged. When we arrived we were just given a regular table for two, almost elbow to elbow with the neighbouring diners. I asked about a better table and was told they would check - but then they didn't even come back to me.
That was a bad start but it got worse. The shrimp cocktail sauce was without any flavour. The salads which we had, both as a main and as a side dish, were basically all lettuce with just a few additions. I don't like the idea of paying Hickory's prices for plates of lettuce. The service was poor - the "napkins" are rolls of kitchen towel on the table. Ours had run out and we had to ask three times to get it replaced. My wife ordered a chicken and watermelon salad without Feta. She got the salad (mainly lettuce) with feta but no water melon.
The rib that I ordered was tasty but quite small.
Overall our first (and probably last) experience of Hickory's was a big disappointment.

June 20, 2025
Unprompted review
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Rated 5 out of 5 stars

amazing!

We visited Hickorys - Swindon. The food was amazing. The service was above and beyond.

Perfectly cooked meat, flavourful and fell off the bone as it should! The cajun onion rings, frickles and the Jacobs ladder are just a few of the things we tried and loved today.

Booths are a little on the smaller side - if your a larger person not the best seat to go for. However staff were quick to reseat us at a table that suited us better.

Service with a smile, everyone was polite friendly and very attentive.

Definitely one of the best places to eat out. Will be returning for sure!

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

An immensely nice gesture

Just been the hickorys in chester by the River Dee..my wife just had some good news from the hospital so we went to hickorys to celebrate..had an very nice meal and as we were leaving an incredible nice gesture was made by two members of staff..brought us to tears! We Will never forget such a kind gesture..thank you!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Just fabulous

Birthday celebrations family of 8,full restaurant so very busy ,service was very good by all the servers we had drinks,starters ,mains & desserts plus the birthday firework/cake,everyone had a smile with every service & they worked very hard,well done,food was delicious,will be back😀

June 7, 2025
Unprompted review

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