As always Hicks & Brown their hats are exquisite, beautifully crafted and the fit is wonder - no hats taking off and landing in the show ring in a windy day. I confess to having a collection as I love... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Not a "cheap" product but you get what you pay for, absolutely superb quality. I am thrilled with my feather trimmed Fedora hat. Marvellous customer service. I initially ordered the "wrong" colour, my... See more
Absolutely the best fedoras in the UK! Beautifully made and with a great range of colours and finishes. The sizing is spot and is true to the given information chart (used the size of my r... See more
Company replied
Company details
About Hicks & Brown
Written by the company
Welcome to Hicks & Brown, we are an independent hat brand founded by two sisters, Alice & Rosie. We combine British heritage with contemporary style to design high quality ladies and mens hats that can be worn throughout the seasons and for many years to come. Our unique styles are as at home in the city as they are in the country and can be worn for special days and for every day. Customers often tell us that they buy our hats for the pure joy of they bring.
Over time, our range has expanded to include year-round fedoras, summer fedoras and formal hats, as well as Baker Boy caps that can be worn by men and women. And our colour palette ranges from sophisticated neutrals to uplifting brights. Throughout it all, our customers have been a huge part of the journey, with their invaluable feedback and the unique ways they wear Hicks & Brown. Today, our hats are sold in stores across the UK and USA, but our philosophy remains the same. We’re an independent brand with a focus on high quality, inventive design and giving customers the best possible service - as well as something special that will always be in style. Alice & Rosie x
ABOUT US
Written by the company
- A lifestyle brand creating timeless hats and accessories to complement a town or country lifestyle.
- The craftmanship
- Our brand is focussed on timeless, classic styles reimagined for todays way of life.
- The quality
- The quality of our product is of the upmost importance to us, offering a high level of quality across all we do.
- Honesty & Integrity
- We are driven by honesty, transparency and integrity in everything we do within our brand.
Free UK shipping when you spend over £120
Free UK returns
We also ship worldwide.
Contact info
Barns & Stables, IP31 1HS, Bury St Edmunds, United Kingdom
- 01284 598 005
- SALES@HICKSANDBROWN.COM
- www.hicksandbrown.com
4.9
Excellent
764 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality Products
Always great service and quality products. I have purchased quite a few hats from H&B and I love them all
March 17, 2026
Timely delivery and super quality hat
February 9, 2026
Very impressed
Arrived within 48 hours of ordering. Very well packaged and within a second box that I can store the hat in. Very good quality, well made hat.
March 30, 2026
Love my new hat
Hat arrived so quickly, and as usual, well packed so never any damage. Its great to be notified that items are back in stock- I'd been waiting or this one for the summer restock.
Love my Hicks & Brown hats - this is my third fedora - i get so many compliments when I wear them, but more importantly, I love the look!
March 30, 2026
Stunning hat
Fast delivery - easy checkout, absolutely stunning hat, fabulous quality - I have ordered another one. Thank you x
March 20, 2026
The Hat arrived quickly and very well…
The Hat arrived quickly and very well packaged. Very good quality which is to be expected. Love it
March 27, 2026
Quick efficient delivery
Quick efficient delivery. Love Hicks and Brown hats. Will definitely be buying another one soon.
March 25, 2026
Super quick delivery and well packed
March 25, 2026
Very good quality sun hat with a…
Very good quality sun hat with a stylish neutral band. I ordered the Hemley and Orford Fedoras in Extra Small. Unfortunately they were not the same sizes. The Orford was a good fit, but the Hemley was too big. However I preferred the wider brim of the Hemley, so I have bought a band to stick inside, though it still feels too large.
March 18, 2026
Love the Suffolk Fedoras
a great hats! All fits well and looks sharp. This is my third Suffolk Fedoras to wear in Spring, Summer, & Fall/Winter. I get many compliments every time I well them.
April 8, 2026
I have ordered several H&B fedoras and…
I have ordered several H&B fedoras and they all fit perfectly. I love them and get many complements. The hats are well made and extremely stylish. The best thing is that they come in an XS!
March 17, 2026
Such swift and easy service
Such swift and easy service. Delivered to Australia so quickly! Loved the tracking notifications. Your superb hats are absolutely beautiful I am thrilled with them.
March 16, 2026
Beautiful product cant wait to enjoy…
Beautiful product cant wait to enjoy over the summer
March 16, 2026
Brilliant service as usual ⭐️⭐️⭐️⭐️⭐️
March 12, 2026
Gorgeous and high quality
I ordered a size too large and spoke to a really helpful and friendly person in the office. I placed the order for a smaller size over the phone and it arrived the next day. I was so impressed. I also got t refund on the original purchase extremely quickly.
The quality of these hats area second to none and I shall continue to buy
March 17, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.