HIFIPRO Reviews 447

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I want to thank Mario Gagnon & Pierre for their top-notch service today. These gentlemen delivered and installed my "LEAK" amplifier & CD Player...plus...Wharfedale Diamond Speakers. They also put tog... See more

Company replied

Rated 5 out of 5 stars

My first purchase from HIFI of a floor standing speaker. A nice pair of Davis Acoustic Maya speakers. I didn’t expect much from this speakers but was pleasantly surprised at how good th... See more

Company replied

Rated 5 out of 5 stars

Purchased a set of Focal Elgia on a recommendation from Stephane after letting him know what I already owned and some further research on my own. As close to a blind purchase as you can make. Hifi... See more

Company replied

Rated 5 out of 5 stars

Received a phone call/voice msg from their shipping dept. to confirm that I had ordered 2 sets of an identical item before shipping. Thank you for being proactive; not many businesses are. When I ca... See more

Company replied

Company details

  1. Hi-fi shop
  2. Electronics Store

Written by the company

Since 1985, HIFIPRO has acquired one of the most loyal clientele and a very good reputation, has participated and obtained several consumers and professionals recognition at several audio shows.


Contact info

4.9

Excellent

TrustScore 5 out of 5

447 reviews

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Rated 5 out of 5 stars

Very nice people to deal with

Very nice people to deal with, highly recommended

February 4, 2026
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you for your comments, they're highly appreciated. Regards, Mario Gagnon, owner.

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Rated 5 out of 5 stars

Friendly helpful advice

Mario helped me make the best choice for an amplifier upgrade. It arrived in good time, and I have been enjoying an astonishing audio experience all week!

Thanks for the helpful advice!
I look forward to doing business in the future.

Tom

June 22, 2024
Unprompted review
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Reply from HIFIPRO

I'm glad you like your Atoll. Thank you for this great review. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Informative and honest advice

Mario has been in the audio business and circles all his life, therefore his advice is very informative. He is enthusiastic in helping the client with great knowledge and honesty.

April 15, 2024
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Reply from HIFIPRO

Thank you so much for your great review and comments. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Great Rega Glass Platter

Mario, thanks so much. Glass platter looks great on my Rega P1. Fast delivery and platter is smooth and wobble free. Will order from Hifipro again for sure.

April 8, 2024
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Reply from HIFIPRO

Thank you for this great review. If you have other request, please feel free to contact me. Regards, Mario Gagnon, owner.

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Rated 5 out of 5 stars

Great product

Great product, great service

March 6, 2024
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Reply from HIFIPRO

Thank you very much for your great review. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Truly satisfied with the service.

It was a pleasure dealing with Mario Gagnon of HiFi Pro for a second time. I ordered a DV20X2L MC phono cartridge and he emailed me while on vacation to advise that it was out of stock and that he had ordered one from his supplier. I received the item 7 days later. It was well packaged, double boxed with ample packaging and no signs of damage. I installed it, and I'm enjoying listening to my vinyl albums once again. The DV20X2L MC replaced a 36 year old MM Ortofon 540 that has served me well. I can truly say that the upgrade to the micro ridge stylus has brought out the most from my old and new albums. It's a bit time-consuming and laborious to properly set up, but we'll worth it.

I will continue dealing with Mario for any future purchases as he is dedicated to his clients and thoughtful in keeping you apprised of the progress of your order. His prices are very competitive and sometimes less than other Canadian audio dealers. Keep up the excellent work, Mario !

Best Regards,
Conrad Racette

February 22, 2024
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Reply from HIFIPRO

Thank you so much M. Racette for these excellent comments. You've made my day! Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

DELIVER ON TIME..

great product to offer au bon prix...livraison dans les temps.

February 24, 2024
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Reply from HIFIPRO

Thank you for this great review. Regards, Mario Gagnon, owner.

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Rated 5 out of 5 stars

Excellent product that was recommended

Excellent product that was recommended! My husband is thrilled with the new needle cartridge. His records have never sounded better!!

January 6, 2024
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Reply from HIFIPRO

Thank you for this great review. I'm glad your husband is enjoying his records. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

HIFIPRO never disappoint

Ordered a new turntable, as the drive motor had burnt out on mine.. Informed by Mario they were out of stock, but he would have it in on the Friday of that week.. Sure enough, it was shipped to me on the Friday.
I have not been disappointed yet..
Regards Richard

January 3, 2024
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Reply from HIFIPRO

Hi Richard, thank you for this review, your support and your trust. I'm putting all efforts I can to get customer satisfaction because it's my priority. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Great experience

Great experience. Chatty guy but you can tell he knows his stuff through and through. Very patient, happy to answer any question. No pressure on the sale.

Bought an INCREDIBLE pair of headphones there

If you're an audiophile, this is the place to go

November 28, 2023
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you for sharing your great experience. Regards, Mario Gagnon, owner.

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Rated 5 out of 5 stars

I recently purchased Pre Amplifier from…

I recently purchased Pre Amplifier from this seller and I am extremely satisfied with my experience. The seller was very knowledgeable about their products and was able to guide me toward the best options for my needs. They had a wide range of products to choose from and their prices were very competitive.

April 5, 2023
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you for this great review. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Best in the country.

Literally the only guys I trust with my home audio. I take this seriously guys, and these guys are the only place that has consistently had staff with the know how and latest stock to keep up with the newest technology.

February 4, 2023
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you for your trust and this great review. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Great prices

Great prices, quick replies, good support, fast shipping. What else can I say, all the ingredients are here for a great experience

February 13, 2023
Unprompted review
HIFIPRO logo

Reply from HIFIPRO

Thank you for this great review, I'm glad you've enjoyed our service and support. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Great all around experience

Great prices, quick replies, good support, fast shipping. What else can I say, all the ingredients are here for a great experience.

December 9, 2022
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Reply from HIFIPRO

Thank you for this great review. Regards, Mario Gagnon, owner.

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Rated 5 out of 5 stars

Impressed!

Purchased a set of Focal Elgia on a recommendation from Stephane after letting him know what I already owned and some further research on my own. As close to a blind purchase as you can make.
Hifipro's prices were inline with what was available online and I'd rather support a local business that gives outstanding service. Placed my order a few hours before the end of the business day and they arrived the next morning before 10 am!
These headphones are well made, the fit is very comfortable on my head/ears and even better, I am really enjoying the sound!
Bravo Hifipro/Stephane (and Canpar)!

November 23, 2022
HIFIPRO logo

Reply from HIFIPRO

Thank you for this great review. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Very great company to deal with

Very great company to deal with. They really try to make the customer happy by doing everything they can. First time ordering from them but will order again for sure.

November 18, 2022
HIFIPRO logo

Reply from HIFIPRO

Thank you for this great review. Regards, Mario Gagnon, owner.

Rated 5 out of 5 stars

Great communication.Smooth…

Great communication.Smooth transactions.Fast delivery on the next day to Toronto,awesome!

November 1, 2022
HIFIPRO logo

Reply from HIFIPRO

Hi, I'm glad you've appreciated the communication. Thank you for this great review. regards, Mario Gagnon, owner.

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