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Rated 1 out of 5 stars

It has been a month since my order has not been shipped. I have been provided an empty tracking number that is invalid. I have requested the order cancellation many times, however the staff is simpl... See more

Rated 5 out of 5 stars

High5shop is trustworthy for sure! Good communication and flexible service during the whole proces. Custom product looked nice! Would definately recommend

Rated 5 out of 5 stars

Easy website, good offers and super fast delivery. Anis resolved any issues fast, friendly and personally. Looking forward to use them again.

Company details

  1. Headwear Store

Information provided by various external sources

Køb din cap online i dag. Vi har bredt udvalg, leverer hurtigt. Oplev en rigitg online butik med masser af caps, huer, og hatte.


Contact info

4.2

Great

TrustScore 4 out of 5

671 reviews

5-star
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1-star

Replied to 42% of negative reviews

Typically replies within 1 month

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Smooth

I ordered a customised (some text) cap on the 12th and received it on the 22nd. Everything went smoothly.

June 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Ordered for delivery in Ireland almost…

Ordered for delivery in Ireland almost a week ago. Never received a shipping confirmation but when I contacted them this morning, to my surprise I got a quick response with my tracking number attached and the hat was delivered a few hours later.

April 30, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT RECOMMEND. SCAM!

I have ordered there but did not get a confirmation mail or tracking mail. After I reached them via phone I was provided with that. But the tracking was faulty and no ever picked up the phone again. Got my money through PayPal back.
DO NOT RECOMMEND. SCAM!

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID!!!

It has been a month since my order has not been shipped. I have been provided an empty tracking number that is invalid. I have requested the order cancellation many times, however the staff is simply ignoring my requests. I have now contacted my lawyer to look into it.

I would urge you NOT TO USE this store as they are completely inadequate and essentially you receive nothing but empty promises for you money.

July 28, 2023
Unprompted review
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Rated 1 out of 5 stars

SCAM SHOP, you have canceled my purchase and I did not receive a refund.

PLEASE BE CAREFUL WHEN YOU BUY IN THIS SHOP. My order has been canceled but I didn't receive a refund, I've been waiting for more than 2 months for this problem but my problem hasn't been resolved, I sent an email and it's never been answered, I chat on Instagram but what I got I have to report to my bank, that's a very high tolerance unreasonable, your website is full of lies and deception. Your financial system is no worse than a beggar.

January 29, 2023
Unprompted review
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Reply from High5shop

Hallo Muhammadirfan

Mange tak for din anmeldelse her på Trustpilot.

Som du selv vide, så har jeg brugt masser af tid til at skrive med dig. Jeg har afgivet dig alt informationer omkring at vi ikke har trukket nogle penge fra dig og at vi har annulleret din ordre.

Du har modtaget flere gange billeder af mig, hvor du selv kan se at din ordre er annulleret og at vi ikke har taget nogle penge fra din konto.

Det jeg fik af vide fra vores bank her i Danmark er at din bank i Indonesien skal friløse din reservation på de penge som du skulle betale din ordre med, og den besked har du også modtaget fra mig.

Jeg beklager på grund af alt det der er sket, men du skal tage kontakt til din bank, fordi det er dem som stadig holder på dine penge.

Hilsen High5shop teamet

---------------------------------------------------------------------------------------

Thank you very much for your review here on Trustpilot.

As you know, I have spent a lot of time writing with you. I have given you all the information that we have not deducted any money from you and that we have canceled your order.

You have received several photos from me, where you can see for yourself that your order has been canceled and that we have not taken any money from your account.

What I found out from our bank here in Denmark is that your bank in Indonesia must release your reservation on the money with which you had to pay for your order, and you also received that message from me.

I am sorry for all that has happened, but you need to contact your bank because they are still holding your money.

Best Regards, the High5shop team

Rated 5 out of 5 stars

Very good experierience

Very good experierience. When the postoffice screwed up the delivery, they immeditaly refunded me.
Very professional and service minded.
I highly recommend this company.

/ Ulf, Sweden

August 31, 2022
Unprompted review
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