Hilton and Horsfall Estate Agents Reviews 

207
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally helpful, professional, and genuinely friendly throughout every single step of the moving process. Many people note that the staff consistently goes above and beyond to ensure that buying and selling properties feels completely stress-free. Consumers also emphasize the remarkable speed and efficiency demonstrated when listing, marketing, and successfully selling properties within very short timeframes. Reviewers deeply appreciate the consistent communication, transparent updates, and prompt, helpful answers provided regarding any questions that arise during the entire transaction. Future clients looking for reliable estate agents will find this business dependable and trustworthy.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting a professional, friendly, and dedicated team.... See more

Service

Reviewers highlight positive aspects of service, noting that staff are consistently professional, friendly,... See more

Customer service

Customers had positive experiences with customer service, noting that support was exceptional and available... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently report that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During a “not standard” chain of buying and selling, Hilton & Horsfall and especially Bella went over and above. They communicated more often and more accurately than the estate agent I used for the s... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibl... See more

Company replied

Rated 5 out of 5 stars

I recently bought a property marketed by Hilton and Horsfall. The sale was negotiated by Teal, who was a pleasure to deal with from start to finish. Any query I had was dealt with expeditiously, and t... See more

Rated 5 out of 5 stars

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos an... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

With over 20 years of experience, we have developed extensive knowledge of the local property market enabling us to offer a wide-ranging service that is both friendly and professional as befits our reputation. We are committed to providing our clients with individual high quality advice based on the wealth of experience of our local dedicated sales & lettings team. With all the traditional values you would expect from a well-established firm combined with the latest innovations and technology, we offer a modern quality service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

207 reviews

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4.8

All reviews

(207)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing estate agent and team

Amazing estate agent, the team have been great through the whole process, communication was quick and efficient, answered all our questions and updated us as soon as possible with everything, very friendly and hardworking people

January 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Amazing Service!

Mark, Gavin and their entire team went above and beyond every step of the way for us, ensuring we had numerous potential buyers for our house within days of going to market.

Mark was even instrumental in helping us find beautiful temporary accommodation while our new house was being finished.

The whole team at Hilton and Horsfall genuinely deserve a five star review and I wouldn't hesitate to recommend them to anyone.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from all of the team at Hilton & Horsfall. Would highly recommend to anyone looking to sell their property.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Just sold our house

Just sold our house. An excellent service from the team at Hilton and Horsfall. Great communication, always helpful and really know what they’re doing. Would definitely use them again.

November 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Kendra at Hilton…

Excellent service from Kendra at Hilton & Horsfall. The photos were of a very high quality and our property sold very quickly. Kendra and her team were very response to all question throughout the process and kept me up to date with the status of the sale. Highly recommended.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

"I had a really positive experience working with Hilton and Horsfall Estate Agents for the sale of my property. The valuation process was prompt, and Mark was realistic in setting expectations. The marketing of the property was highly professional, including a strong social media presence.
We received an offer within days, which was impressive.
I want to express my gratitude to Mark and the team for their excellent help and support throughout the process.
I wouldn't hesitate to recommend Hilton and Horsfall Estate Agents, and I would definitely use their services again in the future. Absolutely!"

October 6, 2023
Unprompted review
Rated 5 out of 5 stars

We sold our house through Hilton & Horsfall

We sold our house through Hilton & Horsfall in June this year. I honestly cannot fault them. Firstly they were punctual with all appointments made to value and then to take photographs. We were up and running and marketed very quickly. They have a really good social media presence and excellent knowledgeable staff who kept me up to date throughout the process. I 100% would recommend Hilton & Horsfall and know they will not let you down and will do their absolute best to sell your property.

June 30, 2023
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Thank you Toni.. we’re glad you are happy!

Rated 5 out of 5 stars

Found a buyer quickly

I've recently sold my house through and as stressful as it has been, Hilton and Horsfall have been great throughout. Teal has been relentless when chasing other parties to keep things moving and has kept me informed at all times. We originally put the house up in October 2022 and had a buyer within 4 weeks. Unfortunately this fell through due to a change of my buyers circumstances but Kendra and Olivia helped to put this straight back up on the same day and we had a buyer within a week which saved me losing out on the purchase of my new house and I couldn't be more grateful.

June 20, 2023
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Thank you James 🙏🏼

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Rated 5 out of 5 stars

Faultless experience!

I’ve recently gone through the process of buying a house through Hilton and Horsfall and the service has been faultless.

The company has been great to deal with and in particular I can’t thank Kendra enough. She was always keeping me in the loop with solicitor progress and emailing them - giving me regular weekly updates (sometimes a couple times a week too).

She arranged viewing after viewing for me and was always so pleasant to deal with - she even arranged an out of hours viewing in her own time to ensure the workman could come to the viewing too!

Right from start to finish nothing was ever too much trouble for her and she was always so accommodating with my requests.

All in all everything ran very smoothly and I’m so happy with my experience with them and I will always be grateful for them helping me get my first home!

June 28, 2023
Unprompted review
Hilton and Horsfall Estate Agents logo

Reply from Hilton and Horsfall Estate Agents

Thank you Emma !

Rated 5 out of 5 stars

Great service

Great service, very professional and friendly staff. Would use them again definitely.

Thank you to Mark and Kendra.

March 31, 2023
Unprompted review
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Reply from Hilton and Horsfall Estate Agents

Thank you Simone - All the best from everyone at H&H

Rated 5 out of 5 stars

We sold our property last year with…

We sold our property last year with Hilton & Horsfall and was very happy with the service. They valued it well, had good knowledge of the area and were clearly interested in selling the property. They were quick to get the house marketed, the photos looked great and they had potential buyers lined up.

We sold the house within a matter of days and their admin team kept us and our buyer updated through to completion. Their fees were also very competitive and included the solicitor which was a bonus. We would definitely recommend and use again in the future.

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

The friendly office staff really went…

The friendly office staff really went out of their way to help me (the purchaser) to stay up to speed with the conveyance. They liaised with me, the vendor and the vendor's solicitor to ensure that things went as smoothly as possible.

December 20, 2022
Unprompted review
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Rated 5 out of 5 stars

Couldn't have done more for us

From getting our offer in and accepted within half an hour, to following up between solicitors time and time again, H&H provide an invaluable service, and I couldn't recommend them more.

December 9, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent and friendly service. Top notch.

I used Hilton and Horsfall to manage the rental on my property and they did a fantastic job. From the outset they were engaged and responsive to my requests and explained everything throughout the process. Everything was done promptly and I was kept fully informed of all my options and all interest in the property. We found a tenant and everything was perfectly smooth.

October 20, 2022
Unprompted review

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