HIMALAYA CARPETS LIMITED Reviews 

265
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Second time using Himalaya carpets and all good both times. Their carpets are well priced and fitting on both occasions has been on time as agreed, and the fitters have been very efficient and polite... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this carpet shop highly enough. My family has been coming here for over 40 years and throughout that time we have always received the same excellent service, quality and value... See more

Rated 4 out of 5 stars

Have been buying carpets/flooring from them about 40 years always good value.Best thing they come&measure your place for you. Really good service. I am giving 4* Because this although fit... See more

Rated 5 out of 5 stars

We had our new carpet fitted today by Fateh and he did a brilliant clean job. He took his time, he was professional, courteous and looked at the surroundings making sure no damage was made to t... See more

Company replied

Company details

  1. Carpet Store
  2. Flooring Contractor
  3. Flooring Store
  4. Furniture Store
  5. Rug Store
  6. Wood and Laminate Flooring Supplier

Written by the company

We have over 45 years experience in the supply and installation of domestic & commercial carpets and flooring. We can offer domestic carpets as well as commercial carpets for hotels, banqueting suites, pubs, offices and restaurants that can be custom designed to suit your personal requirements. Whatever your needs, big or small we have the experience to provide a professional and seamless installation of your commercial flooring. Not to mention as one of the leading carpet companies in the UK, and decades of dealing with leading manufactures we are able to offer unbeatable value and service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(265)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good Experience at Himalaya Carpets

The sales staff at Himalaya Carpet were great in helping us choose our carpet. I had my own measurements so a visit was not necessary. They quickly sourced the carpet from their supplier. Fitting was carried out on the appointed date ( I am not sure if the fitters were employees or sub-contractors ). Happy with the installation.

June 13, 2023
Unprompted review
Rated 4 out of 5 stars

Great range in-store

Great range in-store, quick measurements arranged, Nav came to take measurements, knew his stuff!
The staff bend over backwards to make the fitting date work even if it means getting a fitter out on a Sunday. They seem to look after returning customers, which is great! This is truely a family business, I feel I can go into the warehouse, browse, take a seat, ask for a coffee and nothing is an issue for the staff who work here. The owners son (I am sorry- I don't know your name, Ganita, Nav and so many others in the team, thank you for a great service.
The only downside - the fitters are contractors and not HC's employees so they don't seem to have a HC customer service approach. That being said, the two chaps who fitted the Vinyl in last week were great!

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, good quality carpets and competitive prices. Accommodated our need for a Sunday fitting which was great.
Highly recommend.

June 18, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review. We look forward to serving you in the near future.

Rated 5 out of 5 stars

Highly recommend them....

We have had an amazing experience with Himalaya carpets. Very good carpets at a reasonable price and very good customer service. We highly recommend them. Guneeta and Nav were very helpful.

May 2, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you very much for your review. We look forward to serving you in the near future.

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service! They accommodated our last-minute requests very well and have knowledgeable staff. The range of carpets is also great. I had a problem with miscommunication regarding my carpet installation preference but I am still quite pleased with them. I would be going there again.

April 29, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Ahusain for taking the time to leave a wonderful 4 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Excellent service and a good price

April 28, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Alex for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

This is the third time we have used…

This is the third time we have used Himalaya carpets and the 3rd time we have not been disappointed - the arrive when they say they will and then do a fantastic job when fitting our new carpet - I strongly recommend them and will definitely use them again.

April 19, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Andy for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Great service and value

We have just had our second carpet in 6 months fitted by Himalaya carpets and we are so impressed with the price and service that we’ve today ordered our third. Everytime we have had fitting confirmed for within 2 weeks of purchase, the fitters and quick and efficient and the carpets are much better value than the big chains. For our first carpet they even sourced the exact one I had found in one of the big chains and were able to supply and fit it much cheaper than my quote from the other place. (Note that the chains change the names of the carpets but Himalaya found out which one it was for me by speaking direct with the manufacturer). The Himalaya shop has plenty of choice so you needn’t visit the big chains, we haven’t for our second and third carpets and unlikely will for any future ones we purchase.

April 22, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Hannah for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Arrived in the time specified was quick…

Arrived in the time specified was quick and efficient, cleared any excess carpets and rubbish, carpet fitters did a very good job, I've used hymalyian carpets before and I'm very happy with the service .

April 17, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

I would always recommend Himalaya…

I would always recommend Himalaya carpets, as iv always had a great experience with them on price and quality and care thanks guys see u again soon 😊

April 17, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Tamz for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 4 out of 5 stars

Fitted the carpet nicely.

April 11, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Anoop for taking the time to leave a wonderful 4 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

I was very impressed with the service

I was very impressed with the service, the customer service and how quick we were able to get the new carpet fitted. Amazing. I would definitely recommend.

March 20, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Shauna for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Reasonable Prices

Reasonable Prices, good service and good fitters. Highly recommendable!
Will definitely return if I need carpet in the future. Thank you HIMALAYA.

April 4, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Mitchell Fox for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Used several times over the years

Have used these guys several times over the years from a full house fit out when we moved in, to revamps of rooms, always been helpful, well priced and courteous.
Fitters also do a good job and I will be coming back again to Himalayan for the hall/stairs in a few months.

March 10, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Charlotte for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Very happy with the carpet and the…

Very happy with the carpet and the service thank you

March 1, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Mohammed for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Good choice and service

Found the carpet I needed at a reasonable price with fitting included and no hidden charges. The fitters arrived on time and cleared up all off cuts and we're done and dusted within an hour. No complaints at all. I'd use them again.

February 25, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Narinder for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 1 out of 5 stars

Bad fitter, stay clear of them

I used their services in the past and was happy with them. This time the store purchase was ok, no issues but it was the fitters. ⁩
I often use them to buy carpets from them but this time their fitter, they know the name, was a nightmare. First this oversmart fitter asked me to take off low hanging lights, which of course I couldnt. Then he put my brand new carpet on the dirty drive outside where the cats were parked, when I asked him what is he doing as all the dirt from the drive, where the cars are parked will be put on the new carpet, this unprofessional defended it and said we do this everywhere. Then inspite of my repeated calls to bring shoe covers, he didn't and was coming and going outside multiple times and putting his filthy shoes on my new carpets. After that this careless cowboy broke my skirting and when I asked him to fix it, he said you can buy silicone from b&q and fix it. He further scratched my front door and in the morning, when I looked outside, this scumbag left screws on my drive, even though I asked them to check specifically for screws etc in the drive, as my cars are parked there and where they had all their fitting filth, but he said there's nothing there. He left a bag full of carpet threads on my carpet that took me two hours to hoover, even though the traders clean up their own mess.Such was the story of this disgusting fitter of Himalaya carpets and when I called them up to tell all this, all I could hear was sorry sir...wat a laugh....anyway I will not use their services anymore, tell my all friends and family to stay clear of them, as in the past I recommended many to them...but now use Carpetright, Tapi carpets or Cosi Carpets or another but not them...unless u want to face all of the above.
The reply from the business is a bundle of lies, the fitter put the new carpet on the dirty drive, then I went out and put my old carpets on the drive and asked the clown to put the new one on the old. He also did no take off his dirty shoes inspite of my repeated reminders and kept climbing on the new carpets with his filthy joggers, also he broke the skirting. Carpet is loose only after few months and left a huge mess...very surprising how these dodgy businesses lie on our face...Shame...

February 10, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Dear sir

We apologise for the experience you have stated occurred.

We have spoken to our fitter and wish to clarify the points you have raised.

The fitters required a large space to cut your carpet as there was insufficient space indoors. They did place you carpet face up on your existing carpet, that had been removed to protect your carpet. No dirt was on the carpet when fitted. Our fitters only wore shoes when they were fitting the grippers which have pins and is required for safety. Our fitter removed his shoes when he started actually laying your carpet. Two of your bedrooms had skirting drilled and plugged and were secure. When our fitter began fitting your third bedroom the skirting was only glued and loose. Our fitter informed you that when bolstering, the skirting was moving because of this which you accepted this and said you would take care of later. Our fitter simply advised that some filler from B and Q would do the job was not intending to be rude. The fitting of carpet naturally leaves threads. Our fitters do not hoover this as the carpet should be left for an hour or so to settle down and then the customer can hoover later. When all the fitting was complete you were happy with our job and you signed a satisfactory note.

As a valued customer we have rang you to allow us to come and inspect the carpet and other issues and if we are at fault we will make good on anything that is needed. We understand that you will ring us to provide a convenient day .

Once again we thank you for you custom and as an old customer and seeing that we will out of our way to resolve any issues that you will recommend us.

Kind Regards
Himalaya Carpets

Rated 5 out of 5 stars

Very good service

The sales lady was very helpful in finding the right carpet. The fitters were very quick and tidy.

February 3, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Piero for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Great prices and good quality from…

Great prices and good quality from local supplier

January 21, 2023
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr STEVE for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

Rated 5 out of 5 stars

Good variety of carpet and reasonable…

Good variety of carpet and reasonable prices Gurpreet was helpful throughout the process from choosing the right carpet to fitting.

December 16, 2022
Unprompted review
HIMALAYA CARPETS LIMITED logo

Reply from HIMALAYA CARPETS LIMITED

Thank you so much Mr Asad for taking the time to leave a wonderful 5 star review and for choosing Himalaya carpets. We're so pleased you were happy with the service provided instore and from our fitting partners too. We look forward to welcome you back again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look