Hipaywallet Reviews 19

We had a rolling reserve due in 6 months and we were agree on email about the amount due. 2 weeks later they send us a report saying we have canceled the amount of more than 12000 euros and we don't owe you anything. I am even in france but what can i do
we sent email after emails and emails, no answer .. or always the same answer , no report ..
we are NOT HAPPY AT ALL AND LOST MONEY

Don't assume like I did that by using Hipaywallet that you are somehow safeguarding your money when you make a purchase. This is what happened to me:
Hipaywallet arranged my payment to order a laptop computer online. Long story short neither the laptop or promised refund arrived. Hipay refused to help me, saying it's not their responsibility, and my bank also refused to help me; they explained that if I had simply used my debit card they could have helped, but as I had used a third party to arrange the purchase, they couldn't. This to me has been a hard and expensive lesson and it's made me question why anybody uses these intermediaries. Take my advise. Don't be taken in.

I lost 50€ by ordering something on a fake websites (showroom market.com) that disappeared a week after I placed my order. The payment was "secured" by Hipaywallet and when I contacted them to let them know about this, they simply replied that it was none of their business.

I have opened a merchant account with Hipay in December 2016. As other user here experienced, Hipay allowed the first withdrawal but they cancelled the second, for no apparent reason.
I made several withdrawal requests but all were cancelled by Hipay and no explanation whatsoever.
I tried writing and asked for an explanation but received no answer.
I tried reading their 47 pages Terms and Conditions pdf, in order to find a possible explanation, but I couldn't find any.
Also, many of my customers were refused card payments, without any explanation whatsoever. I am now afraid that Hipay might have charged my customers cards, even if the status of payments shows "refused".
I really do not know how to address this issue, but the least I can do is to warn others about how they do business.
Stay away, even if they look legit. Otherwise you will be sorry.
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I would like to ask others who had this same situation: have you solved this issue somehow?