First car buying experience with Hippo, overall is has been a very easy process. Thomas did bend over backwards for us in finding the right car at the right price. Had a location change to collect the... See more
Company replied
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Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... See more
Company replied
Hippo Motorgroup were fantastic. I'm very happy with my new car. Mark W was great as a Fleet Account Manager. He responded to calls and emails promptly and made the process easy and enjoyable.... See more
Company replied
We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very po... See more
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Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Not impressed with response
I would like to add to my ongoing saga of having bought a used Corsa EV from the Hippo Motor Group. The fault that appeared after around a year after I bought this car (ELECTION TRACTION SYSTEM FAULT) is still unresolvable and undrivable after being at a Vauxhall specialist dealer for around 3 weeks now still trying to rectify the fault after having already replaced an expensive part. So far the cost of repairs of this car are around £3,000 plus for a car I paid over £10,000 for in 2024. The fault was inherent and manifested itself within around a year after purchase and clearly serious and the car should not have been sold in that condition and the decent customer care approach would have been to have offered a contribution towards repairs for a car that clearly had serious faults developing. I am a man in my late 60s who drives carefully with a young family and can not afford to keep paying out for repairs. I am very disappointed with the way Hippo Motor Group have handled this situation as the trauma of owning a car with a developing fault sold by them continues to cause stress, inconvenience and upset to me and my family. I am also in contact with Vauxhall over this matter.
May 29, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Steve,
Thank you for taking the time to provide a further update.
We are sorry to hear that the issues with your vehicle remain ongoing and that you continue to be dissatisfied with the outcome. We appreciate that an extended repair process and continued uncertainty regarding the fault will be frustrating.
As this matter has already been reviewed and responded to directly, it would not be appropriate for us to comment on the specific circumstances publicly. However, we note the additional information you have provided and your ongoing concerns.
Thank you for taking the time to share your feedback.
Chris
Customer Experience Manager
Brought a really nice car from Hippo…
Brought a really nice car from Hippo Peterborough. Bailey was really helpful throughout the buying process. When it came to picking up the car Matt helped us to fill out the last bits. Everyone is really friendly and will do their best to help.
June 11, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Charlie,
Thank you for your feedback. We’re delighted to hear you found a great car at Hippo Peterborough and had such a positive experience with the team. It’s wonderful to know Bailey was helpful throughout the buying process and that Matt made the collection smooth and straightforward. We’re pleased our team’s friendly and supportive approach stood out to you. Thank you for your kind words and support.
Team Hippo
Good communication
Good communication, kept me updated about delivery and was on time. Car looks good. Alan was very helpful and informative.
June 11, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you were kept well informed throughout the delivery process and that everything arrived on time. It’s great to know Alan was helpful and informative, helping to make the experience a positive one. We’re also pleased you’re happy with the car. Thank you for your support.
Team Hippo
I received excellent service from…
I received excellent service from Bailey, the salesman at Hippo who walked with me through my journey to purchasing a new car. He was very calm, personable, friendly and patient from beginning to end and left me to make my own decision regarding the car options of which there were many. The dealership has a great stock of cars of excellent quality which are selected carefully and prepared with great attention to detail. Even the used cars look brand new. Overall, the customer care is excellent and I would definitely recommend it!
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your fantastic feedback. We’re delighted to hear Bailey provided such excellent service throughout your journey to purchasing your new car. It’s great to know he was calm, friendly, patient, and gave you the time and space to make the right decision for yourself.
We’re also pleased that you were impressed with the quality and presentation of our vehicles. We take great pride in carefully selecting and preparing every car to the highest standards, so it’s wonderful to hear this stood out to you. Thank you for your recommendation and kind words about our customer care. We truly appreciate your support.
Team Hippo
Raphael was amazing
Raphael was amazing. Informative, allowing for a smooth handover.
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Josh,
Thank you for your feedback. We’re delighted to hear Raphael was so informative and helped make your handover smooth and straightforward. We really appreciate your kind words and support.
Team Hippo
Great service from start to finish
Great service from start to finish . Would highly recommend
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Joshua,
Thank you for your feedback. We’re delighted to hear you received great service from start to finish. Your recommendation means a lot to us, and we really appreciate your support.
Team Hippo
I was a little early for my appointment…
I was a little early for my appointment but Matt was fantastic talking me over working of car and was easy to talk to told me everything about my new car he is a credit to the company
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Barrie,
Thank you for your feedback. We’re delighted to hear Matt made your appointment such a positive experience. It’s great to know he took the time to explain the workings of your new car, answered your questions, and made everything easy to understand. We’ll be sure to pass on your kind words, as comments like yours show why Matt is such a valued member of the team. Thank you for your support.
Team Hippo
Very good service every thing went…
Very good service every thing went smoothly highly recommend hippo
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Patryk,
Thank you for your feedback. We’re delighted to hear everything went smoothly and that you received very good service throughout. We really appreciate your recommendation and support.
Team Hippo
Really good and hard working workers…
Really good and hard working workers that are very nice
June 9, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Elliott,
Thank you for your feedback. We’re delighted to hear you found our team hardworking, friendly, and a pleasure to deal with. We really appreciate your kind words and support.
Team Hippo
Liam was a great person
Liam was a great person, he really helped us to get the best deals for the car and it was a great experience at the site.
June 9, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Riya,
Thank you for your feedback. We’re delighted to hear Liam provided such great support and helped you secure the best deal for your car. It’s wonderful to know you had a positive experience during your visit and felt well looked after throughout. We really appreciate your kind words and support.
Team Hippo
Everything was very well explained
Everything was very well explained, also very helpful with explaining gadgets in car, no pressurising!
June 9, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Darren,
Thank you for your feedback. We’re delighted to hear everything was explained clearly and that you found the team helpful when demonstrating the features and technology in your car. It’s great to know you felt comfortable throughout the process with no pressure, allowing you to make decisions at your own pace. We really appreciate your support.
Team Hippo
Alan Thomson who delivered the car was…
Alan Thomson who delivered the car was a nice chap. Very polite, patient and helpful. Very knowledgeable also. A very smooth experience. Great delivery service.
June 8, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Sarah,
Thank you for your feedback. We’re delighted to hear Alan Thomson provided such a smooth delivery experience. It’s great to know he was polite, patient, helpful, and knowledgeable throughout. We really appreciate your kind words and support.
Team Hippo
Reply from Hippo Motor Group
Hi Romie,
Thank you for your feedback. We’re delighted to hear you had a great experience. We really appreciate your support.
Team Hippo
Fantastic service Matt was very…
Fantastic service Matt was very informative and polite. Sorted everything out for me couldn’t of asked any better
June 7, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear Matt provided fantastic service and was both informative and polite throughout your experience. It’s great to know everything was sorted smoothly for you. We really appreciate your support.
Team Hippo
Raphael was very professional and…
Raphael was very professional and answered all are questions
Very good service
June 7, 2026
Unprompted review
Reply from Hippo Motor Group
Hi James,
Thank you for your feedback. We’re delighted to hear Raphael was very professional and took the time to answer all your questions. We really appreciate your support.
Team Hippo
Liam was fantastic
Liam was fantastic! 5 start service. He kept us calm and assured during our hand over process. It all went smoothly.
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Joshua,
Thank you for your feedback. We’re delighted to hear Liam provided fantastic 5-star service and helped keep you calm and reassured during the handover process. It’s great to know everything went smoothly. We really appreciate your support.
Team Hippo
Matt was very helpful with helping me…
Matt was very helpful with helping me purchase my new car.
May 23, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Carley,
Thank you for your feedback. We’re delighted to hear Matt was very helpful in assisting you with your new car purchase. We really appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Hi Phillip,
Thank you for your feedback. We’re delighted to hear you found the service really helpful and polite. We really appreciate your support.
Team Hippo
liam was very professional and very…
liam was very professional and very friendly and approachable
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Aimi,
Thank you for your feedback. We’re delighted to hear Liam was very professional, friendly, and approachable throughout your experience. We really appreciate your support.
Team Hippo
Very helpful staff
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Christine,
Thank you for your feedback. We’re delighted to hear you found the staff very helpful. We really appreciate your support.
Team Hippo
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