HiQ Tyres & Autocare - Livingston Reviews 

83
TrustScore 5 out of 5

4.8

8 Rutherford Square, Brucefield Industrial Estate, EH54 9BU Livingston, West Lothian, GB


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Rated 5 out of 5 stars

Got a pair of Pilot 4 Michelin run flats at better price inc fitting than I could find online, were available next day. Very helpful lady on reception and nice bunch of guys in the workshop. Also sp... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this garage, they are friendly and so welcoming. I took my car out Yesterday and noticed my breaks where extremely spongey, so I quickly made my way to HIQ livingston. When I arrived... See more

Company replied

Rated 5 out of 5 stars

Just paid my 2nd visit to Hi-Q for another tyre, plus new wipers. Fitted 2 days after booking online. Great service, waiting area was just fine, but I didn’t have to wait too long anyway. Absolutely m... See more

Company replied

Rated 5 out of 5 stars

Best garage around Livingston fairly priced and excellent staff and management. I won’t take my car or van anywhere else nothing is too much trouble . Comfortable waiting area with tea and coffee too... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Livingston

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 8 Rutherford Square, Brucefield Industrial Estate, EH54 9BU, Livingston, West Lothian, United Kingdom

  • 01506 464046

4.8

Excellent

TrustScore 5 out of 5

83 reviews

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4.8

All reviews

(83)

2,578 reviews in the last 12 months

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Rated 5 out of 5 stars

HiQ Livingston

This was my third time visiting and Rae was fantastic each time, she is friendly and considerate and is happy to go through options and answered any additional questions I had. Rae couldn’t do enough . Calum was friendly approachable and went above and beyond to get me back on the road. Great team great experience.

July 26, 2022
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Thank you for taking the time to leave us such an brilliant review!

Rated 5 out of 5 stars

1st class customer service

Whatever they pay their receptionist it's not enough. She's always friendly, efficient and very helpful, makes a journey to get new tyres a pleasure. The guys are efficient, hard working and honest, they've never once suggested that I need any extra work unlike competitors.

June 29, 2022
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi Jane,
Thank you for taking the time to leave us a brilliant review. We really appreciate it and we will always be glad to help!

Rated 3 out of 5 stars

I haven’t had the time to come back so…

I haven’t had the time to come back so I have the live with the steering wheel being off centre, the wheels are tracked correctly however in the process of doing the tracking the mechanic has made the steering wheel off centre. This is very annoying to myself having ocd

June 19, 2022
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi Mike,
Please get in touch with the centre regarding this matter who will be more than happy to resolve this issue.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Great service and very friendly team to…

Great service and very friendly team to deal with order tyres on line portal fitted at the time agreed very efficient and professional team to deal with 10 out of 10

June 1, 2022
Unprompted review
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Reply from HiQ Tyres & Autocare - Livingston

Thank you for your kind review Paul! We really appreciate it and our team will always be extremely glad to help :)

Rated 5 out of 5 stars

Great Service

Fast fitting, wasn't left hanging around for hours. Great job

May 25, 2022
Unprompted review
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Reply from HiQ Tyres & Autocare - Livingston

Thank you for taking the time to leave us an excellent review James!

Rated 5 out of 5 stars

Perfect service

Perfect service , friendly ,quick and excellent price

Would definitely use again.

April 24, 2022
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Thank you for taking the time to leave us a kind review Keith! We really appreciate it :)

Rated 1 out of 5 stars

In this place

In this place , I have changed clutch and timing belt a few weeks ago. After that I was on the way and suddenly there was a tremble on the car, I got panic and stopped the car quickly. When I went outside , I ve realised engine was fall down. I took my car to another mechanic in the morning. Worker said to me mount screw hadn’t been squeezed very well and also that could be happen from other screws as well. Motor mount screw hasn’t been squeezed very well that why engine fell down. Also checked around the engine, there were another 2 screw has been loose , hasn’t been squeezed too.
I went to this place because I believed that they do really good job, but unfortunately it wasn’t right. I had very big risk and danger in my life , I could have an accident , I could smash into other car or someone.
Even if I go to this garage now, they won’t accept their fault, I don’t have any evidence apart of invoices. Of course everyday I change my clutch and timing belt in my garden , so probably it could be my mistake. Moreover I paid them £825 and I could die or have a big crash if I hadn’t realise that engine fell down
I never recommend this place, don’t forget people go to car service to repair the car. These people done their job terrible and I had a very big danger in my life.

January 29, 2022
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi there,
Customer service is of paramount importance to us here at HiQ.

Please can you send us an email to hiqcustomerservice@gmail.com with your full name, registration details, contact number and any additional details about your visit, such as the time and date you came.

We will be more than happy to investigate this for you.

Kind regards, HiQ Team

Rated 5 out of 5 stars

Painless

Great service, quick and easy. All looking and driving great. Thanks

November 13, 2021
Unprompted review
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Reply from HiQ Tyres & Autocare - Livingston

Hi Neil,
Thank you for taking the time to leave us a great review! We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

First time using, won’t be the last

Great price and fitted while I waited. Friendly staff

October 27, 2021
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi Graham,
Thank you for taking the time to leave us a great review!
Kind regards, HiQ Team

Rated 5 out of 5 stars

First class service and honest prices

First class service that I have always received when visiting this garage for repairs. I turned up ad-hoc with issues with my rear tyres, I was taken straight away and both tyres were fixed for a very good price. I would always use this garage for any car issues. Very friendly and helpful service from Rae and Mark.

September 23, 2021
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi,
Thank you for taking the time to leave us a great review! We really appreciate it. This will be really useful for future HiQ customers.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Always grate service ever time I go in

Always grate service ever time I go in. Good prices. They can't do enough for you. 5* garage.

September 17, 2021
Unprompted review
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Reply from HiQ Tyres & Autocare - Livingston

Hi Chriss,
Thank you for taking the time to leave us a great review! We really appreciate it.
HiQ Team

Rated 5 out of 5 stars

Popped into garage this mornign with a…

Popped into garage this mornign with a puncture & the helpfulness & attitude of the staff was the best I have witnessed in a very long time.
Will definitely use them again

September 13, 2021
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi Michael,
Thank you for taking the time to leave us an amazing review! We really appreciate it. This will be really useful for future HiQ customers.
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Highly recommended Livingston

My car was in this morning for mot. This is my second time using the garage. The guys and woman on the reception Desk are so polite. Best garage by far will definitely recommend to family and friends. Thank you

September 11, 2021
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi Kiarina,
Thank you for taking the time to leave us an amazing review. We really appreciate it! This will be really useful for future HiQ customers.
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Always great service from the team

Always great service from the team and they don’t try and oversell you what you don’t need.

I’ve been in with an emergency and they managed to fit me in.

September 4, 2021
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi,
Thank you for taking the time to leave us an amazing review. We really appreciate it!
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Trust them completely

I usually go to HiQ Livingston. Can’t praise them enough. Great diagnosis right at the phone call, (unlike others whose receptionists have no clue whatsoever about cars). Fast appointments and reliable repairs. I trust them completely. And they never do any jobs that aren’t necessary, (like so many other garages to rip you off). Highly recommend.

September 1, 2021
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi Helen,
Thank you so much for taking the time to leave us an amazing review. We really appreciate it!
Kind regards,
HiQ Team

Rated 5 out of 5 stars

I have previously left 5 star glowing…

I've edited this review because I've now had the tyres on the car for several thousand miles and they actually are great, I may have been a bit hasty in my criticism!

I have previously left 5 star glowing reviews for Hi-Q Livingston, particularly waxing lyrical on their honesty and respect for women drivers. My last visit however has dented my confidence in them.

The lady who runs the office was as efficient, friendly and lovely as always but I feel that the chap who fitted my new tyres misled me. He apologised that the tyres I'd booked had been given away to someone else by mistake but said he would give me better tyres for the same price.

I had booked cheap budget tyres, but I always do my research and choose tyres based on ratings and reviews. So I said to him as long as they have the same ratings (fuel efficiency and wet grip) that's fine. He said they were better rated than the ones I had booked.

It wasn't until my tyres were fitted and I paid and got the receipt that I noticed that the new tyres were E rated for fuel efficiency! I've never bought E rated tyres in my life :(

I'm really disappointed, I'm still giving them 3 stars based solely on the lady in the office, if it wasn't for her they'd get one star for this visit. I've been a Hi-Q customer for decades but I'll need to give some serious thought where to go now for new tyres etc.

July 26, 2021
Unprompted review
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi Jane,

Customer service is extremely important to us and we highly value your feedback. If you would like to share details surrounding your visit ( Name, Date, Vehicle Reg and preferred method of contact) we will be happy to investigate this matter further. Please email us at hiqcustomerservice@gmail.com

Kind Regards,
Team HiQ

Rated 5 out of 5 stars

Excellent service got 4 new tyres fully…

Excellent service got 4 new tyres fully fitted within an hour, staff are friendly, will use them again and would highly recommend them. Thanks

July 2, 2021
HiQ Tyres & Autocare - Livingston logo

Reply from HiQ Tyres & Autocare - Livingston

Hi Brian,

Thank you so much for taking the time to leave us such an amazing review. This feedback is very much appreciated and is really helpful for future HiQ customers.

Thanks again,
HiQ Team

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