HIRESTREET Reviews 

Amazing service and company. I use them for every single wedding and big event now and I get to wear lovely clothes that I used to buy, wear once and leave in the back of my wardrobe. So this helps me save money and I feel better from a sustainability pov! Outfits always arrive on time and my dealings with customer service have been fantastic. Such an easy service and very affordable. They get new stuff frequently too so lots to choose from.

I've been using Hirestreet for a while, and while I've always appreciated their collection, my recent experience has truly cemented Hirestreet as my favorite rental service! I was desperately hoping to rent a particular dress for an upcoming event, but every time I checked, it was unavailable. Charlotte went above and beyond, patiently checking availability, offering alternatives, and even searching on their eBay account for any options that might work.

Charlotte’s suggestions for Bridgerton-themed dresses were spot-on, and she seemed genuinely enthusiastic to help me find the perfect look. When it came to rental credit I’d earned from a previous order, Charlotte was so helpful, promptly issuing a new code when the initial one didn’t work. She even offered to extend my rental period so I wouldn't have to rush to return the dress right after my event. Her proactive approach, warmth, and fantastic attention to detail transformed what could have been a stressful situation into an enjoyable, seamless experience.

Customer service this thoughtful and dedicated is rare. If you're looking for high-quality rentals and a team that genuinely cares, I can't recommend Hirestreet enough. Thank you, Charlotte, for all your help—you've gained a loyal customer for life!

Always brilliant customer service. Quick to respond and helpful with the information they provide

Excellent customer service, very efficient and so helpful. Products always as described. Highly recommend

Seems like the service is set up make money from you. Purchased a dress for my wife for a wedding, (bare in mind she's a size 10, and has been for years. We tried on several other dresses from companies, all of which were size 10, and they all fit fine.) Anyway when we found one she liked at Hirestreet and ordered that, the dress arrived but didn't fit. So we went to return the item, only to find out that they DON'T provide refunds?

They only provide credit.. Well here's the kicker, you can only rent the item for 21 days, and their fastest shipping is 2-3 days.. Lets say you order the item, and it doesn't fit.. Even if you returned it the same day, there is no way it's going to arrive, be processed, the credit be issued, and you can order a replacement within time for the event. The entire process is set up so you're not getting your money back.

What a great idea - rented a dress for a wedding that I was going to buy and only wear once any way. I think it's a great idea! Will be renting outfits more often, the service was so quick and easy

Really great customer service and team overall helping me get a gift card to a friend. Seriously impressed - I'll be back for sure.

Used Hirestreet a few times for dresses to events, really quick turn around and quality of garments! Dresses have always been in near new condition- I also like that you can select pick up on your return at no extra cost, meaning you don’t have to go to a post office etc to return someone will pick it up from your house.

This week I ordered a dress for rental for an event on Sunday and selected the wrong delivery date, emailed on Thursday night and received an email on Friday to say they had changed the delivery option for me and wavered the additional £2. Really fast and efficient service from Charlotte in the customer service team! ❤️❤️

Received a damaged dress. The whole 'can't return or exchange items' is a massive cop out - I've paid £50 to what - TRY ON A DRESS THAT DOESN'T FIT?! And to receive a dress that's damaged? That is shocking and I will never use this company again and will warn others off of it as well. Messaged customer service to log a complaint about the damaged dress so will wait to see how they resolve it.

I’ve used hirestreet a few times now for special events the outfits and quality are 2nd to none and as I only wear a outfit once this is the perfect site hire it send it back so reasonable and quick delivery would definitely recommend them

I ordered a rental which unfortunately wasn’t wearable as described and didn’t look like the model photos. After leaving an honest review I was contacted the same day by a customer service employee named Charlotte who went out of her way to offer me a choice between a free replacement/emergency hire or a voucher code to use for the future. I really appreciated her swift response to my situation and felt my issue was taken seriously. Hopefully this was just one unlucky garment I chose, and I’m looking forward to my next hire (a summer wedding guest outfit!)

Hirestreet never fail to deliver high quality items! I have used them several times for special occasions, they have a great selection and always deliver with plenty of time to spare.

Great service and items. Arrived before the expected date and was such an easy way to get ready for holiday. Would definitely shop again, thank you!

Amazing hire- will do this every time!

Fantastic customer service - quick to reply to my emails! Ordered two dresses for an event and both were perfect. Plus, they were sent several days ahead of my booking date which was great just in case they didn’t work out. Luckily, the dresses were a great fit and great condition.

I decided to buy the dress I wanted, rather than rent it. It arrived not in the best condition, rather smelly and the zip broke (it had been pulled out of line by a previous wearer). I complained to HireStreet and they were great. They sent me a replacement dress straight away and when I was happy they gave me a partial refund. Throughout the process they were attentive and wanted to make sure I was happy. Mistakes happen and issues slip through the net, it’s how companies deal with the issues that matters and I was very impressed with HireStreet in the end.

APPALLING. Absolutely horrendous service. Firstly, the dress I chose - which was clearly available on the website and I paid for and was again confirmed in email - was then said to be unavailable. I responded to that email picking which new dress I would like - within minutes of their email letting me know my original dress was unavailable. The new dress was not dispatched until 24 hours later. My dress will now not arrive on time, I am leaving for my trip now and I will not have the dress. My event has been completely ruined.

I feel really sad about Hirestreet - used them for the first time and it was great to have the fit guarantee so I could try a couple of sizes. However they have now removed the fit guarantee so that the only way of ensuring sizing will be to rent 2 versions which doubles the cost (or check the measurements which is never successful for me). This means that it might now cost £50 to rent a £150 dress for 5 days which just doesn’t make financial sense. I therefore won’t be using Hirestreet again until they change their returns policy

As always amazing service from Hirestreet. Charlotte was incredibly helpful after I made a mistake ordering for the wrong date. I ordered from Hirestreet about once a month (for the last two years). They are amazing, reliable and very quick to reply to any queries. I also love that you are able to buy items you particularly love. I did this with my last order and it was a seamless process. I already have my next order on the way, the communication is amazing at keeping you updated. I think Hirestreet is a great concept, it is sustainable fashion done right

I ordered dress and paid 27£+5.95 post fee.
Returned unworn dress and get 22£ back.For some unexplained reasons got 5£ -18% charge for unworn item.
I have get in touch with Hirestreet and they explained that after 19 of June they have changed T&C.
By the way my item was purchased and returned unworn before of 10 June.

I would not, use Hirestreet service again and would not recommend to anyone.
Bad experience and service.