Hirix Reviews 

Although I had many issues with delivery and a faulty item, the customer service from Hirix was great. They phoned me direct and Joseph was very good at resolving the situation. It was nice to be able to speak directly to someone after having issues with Debenhams customer service, which is all done by AI and continued to ask for the same information over and over again, that all changed when it was handed over to Hirix.

I recently purchased an Alivio Heated Blanket throu Debenhams delivered by Hirix . The Blanket is faulty as does not heat up and I have been trying to return it through DBZ returns I sent 2 emails but heard nothing so contacted DBZ customer service and they simply sent me the same link so sent another returns request to Hirix and of course have still had no reply. Very bad service from both Hirix and DBZ.I would have preferred to be able to leave no stars they certainly don’t deserve any.After placing review Hirix Customer Service contacted me promptly and it seems the problem is with the Debenhams link they arranged for the return for next day and full refund thank you very much Hirix.

I had issue with non receipt of item at xmas & was very promptly sent a replacement & complaint resolved with a discount for next purchase

Purchased a desk chair. After very light use the seat cushion cover disintegrated so that it looked appalling. They agreed to refund the item but the chair as it was clearly faulty. The returns procedure was difficult with many emails sent. The desk chair was had to be dismantled (even though some parts were push-to -connect fittings that cannot be disassembled). And that I must package it in a desk chair- sized box (and sit in all day for it to be collected). A waste of time and money

Excellent customer service from Wowcher - Hirix International. They got back to me in super quick time and dealt with my return. Super polite and am a very satisfied customer.

very helpful and easy to contact.
i had ordered a oil filled heater from debenhams and needed to return. Hirix provided me with a postage label and once item was received at their end my refund was processed.

I cannot praise HMAR at Hirix enough for the exceptional customer service I received.

After experiencing absolutely awful service from Debenhams and chasing a complex issue for 2.5 months with no resolution, I contacted Hirix feeling stressed, frustrated, and ready to give up. From the minute HMAR answered the phone, he was professional, understanding, and genuinely listened.

What had dragged on for months was resolved in less than an hour. Within that time, two refunds were raised, courier collections were scheduled for the very next day, and throughout the process I received regular phone calls with updates and clear email communication confirming refund and collection statuses.

What started as an incredibly stressful situation where I thought I was going to lose a lot of money was completely turned around thanks to HMAR. He truly went above and beyond and saved the day.

I can’t thank him enough — this was outstanding, 5-star service from start to finish.

Mrinal was very helpful with great communication from start to finish

Great Customer service. Sorted my problem in no time.

Wowcher/Hirx International. Great product at a great price. Brilliant customer service and prompt delivery. Highly recommend

Item has been damaged by DHL
Have left loads of voicemails and emails and no one is responding

Really disappointed and would like a refund

I had an issue with my order.

The customer service team couldn’t have been anymore helpful for me.

Rapid response on any emails I sent and again very helpful for me.

Thank you

I purchased an air fryer from this company through Amazon but unfortunately didn't receive a user manual in the box. I sent an email to Hirix and received a user manual and cookbook in a couple of days by email. This company could not have been more helpful. The air fryer is very good as well by the way.

Firstly, my order arrived 3 days later than the advertised delivery date with Debenhams. Then, when my order finally did it arrive it was completely wrong. I ordered 6 cream dining tub chairs with gold legs. I received 6 grey ones with silver legs. I have since contacted Debenhams directly and Hirix and am getting no reply from either. Meanwhile, 3 gigantic boxes are taking up my lounge because I am unable to arrange a return with them.

Edited to add: despite their below response, I am yet to hear anything from them. I have not had the items collected and have not received a refund. I have now had to place a charge back with my bank. Its quite interesting how quickly they can reply to a bad review but not their emails (I'm still awaiting a reply to my email sent on 19th January)

Further update 22.02:
Hirix FINALLY collected the incorrect items on 5th February and I am STILL awaiting a refund.

DO NOT BUT FROM THIS COMPANY!!!

Been waiting nearly 2wks for a refund and when I phone it's the answering machine or it's someone who hasn't a clue of what they are doing. I feel as though I'm getting the run around and I'm not happy and if I don't get my refund ASAP I'm going to my ombusman and letting him deal with it

Having bought an Air Frier for a Christmas present, I was disappointed not to find any instructions for use once opened, I got in touch with Hirix and raised my concerns about the missing paperwork.
I was contacted by James from customer services,who in turn replied with a PDF file which would not open, when I informed James via a return email,he resent another PDF file which I was able to download and print off, I am now equipped with an instruction manual for my air fryer.
Thanks to customer services for all your help.

I ordered in Debehams items for Christmas gift. 4 neck massagers from Hirix but only 3 arrived. 4th item did not arrive! Emailed Hirix many times and phoned their customer service left voicemails but no response at all. Its been more than a month now and nothing! I will never order or buy items from this company ever again.

My Air Fryer arrived on time but unfortunately there was an issue with the product. I contacted Hirix who arranged for the Air Fryer to be picked up and provided a replacement in record time. Their customer service is excellent. It was a pleasure dealing with this company. I now have an excellent product that I am very happy with.

Not even worth the one star. Completely unprofessional customer service and no help to resolve a missing/stolen parcel. Evri have accepted fault that it was undelivered to myself and are conducting an investigation but this company wont take any resposibility for using such an awful delivery company and issue a replacement or refund leaving me out of pocket.

AVOID BUYING FROM THEM!!!