hirschs.co.za Reviews 

91
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly and knowledgeable staff who provide exceptional assistance and expert product advice. People deeply appreciate the helpful service and warm welcoming atmosphere when shopping for various home appliances. Reviewers frequently highlight how patient and deeply dedicated the brand representatives are during their store visits. Some reviewers were not happy with the product quality and overall after-sales support provided. Consumers mentioned frustrating experiences with items breaking down prematurely and unhelpful warranty handling processes. A few buyers also noted unfortunate instances of unprofessional staff behavior and unexpected fees during product exchanges.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and friendly... See more

Service

People report positive experiences with service, highlighting exceptional and friendly assistance from... See more

Product

Customers had ambiguous experiences with product features and quality. Reviewers frequently praised... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated staff who are kind, helpful, and ready... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am Thomas Mketelwa. At Hirschs Springfield on 4 October 2025, I was serviced by Phindile. She assisted me with my purchase of multiple kitchen appliances. She was very friendly and gave me a... See more

Rated 5 out of 5 stars

Hi, Mr Mabaso from Lonehill . I went to waterfall corner Hirsch's on the 22nd November 2025 for black Friday to compare the two prices deal's that they had , I bought LG television and couple of thin... See more

Rated 5 out of 5 stars

Hi; I went to waterfall Hirsch's on Sunday the 16th was welcomed with coffee. The sale's people welcomed me with warm hand's , I was given a leaflet by snomaster guy on the road and other people also... See more


Company details


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4.0

Great

TrustScore 4 out of 5

91 reviews

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4.0

All reviews

(91)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

poor customer services…

I have just been to Hyde Park and their customer service is shocking
on the 20-10-2024 i have purchased a genesis cyclovac and after 6 uses it started to overheat and stop so i went to them and asked if i could return and give me a credit and buy a better make and to my surprise their policy is 7 days then you cannot return but the worst thing was this floor manager showed no interest and his response was that the genesis rep does not want to take it back then there is nothing he can do .
anyway that is the last time i visit a hirschs,

December 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service

From arrival at the Meadowdale store, I was greeted and assisted by Soma Kandasamy. He was friendly and helpful. I was pleasantly surprised with the pricing which is really competitive. A great experience, friendly helpful service and I can highly recommend Hirschs. Thank you Soma :)

September 7, 2024
Unprompted review
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