Hispek Electronics Reviews 

702
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Searched internet for best price, Hispek had it, delivery was slower than expected but I guess this is down to RM as well

Rated 5 out of 5 stars

Ordered BOSE headphones from Hispek - great price which nobody else could get near to. Had a request to call them about 20mins are ordering to confirm why I wanted the item send to an address which wa... See more

Rated 1 out of 5 stars

Told because credit card registered at different address than delivery address that would have to get authorization code from bank before could be delivered. Too much hassle. Ordered from Amazon inste... See more

Company replied

Rated 4 out of 5 stars

I ordered some Bose headphones, ordered on the Tuesday, delivered on Thursday - 5 stars for delivery. Unfortunately they were faulty so contacted hi spek who organised a a collection within 48 hours.... See more

Company details


Contact info

4.0

Great

TrustScore 4 out of 5

702 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(702)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An A1 supplier

Specification was spot on.
Delivery exceptionally quick (next day).
Technical advice instant and correct.
What more can I say?

September 6, 2012
Unprompted review
Advertisement
Rated 5 out of 5 stars

Done what it said on the web!

Ordering was easy, prices couldn't be beaten (and believe me, I tried to get a better deal but couldn't). Company kept me fully informed as to the progress of my order and delivery was bang on time. The delivery guys were polite & helpful, they unpackaged my tumble dryer and took away all the rubbish. The product works perfectly (much needed in this wet and raining climate). What more can a customer want!

September 5, 2012
Unprompted review
Advertisement
Rated 5 out of 5 stars

Hispek delivered!

I was (sadly) very excited to find the vacuum I wanted at a really good price, as previously couldn't afford a Miele. Hispek was so quick at delivering it too. Would highly recommend them.

September 4, 2012
Unprompted review
Rated 1 out of 5 stars

Awful

I ended up cancelling my order as you wouldn't send my parcel 2 minutes down the road to my parents home (I work full time so am never home). I would have had to go to caerphilly to pick it up from the depo which is roughly 30 miles away. Awful customer service on the phone from the lady I spoke to. I will not be reccomending your site to anybody and have written to WHICH.co.uk to inform them of the awful service I've had, never before have I had an issue with having anything delivered to my parents address. This includes washing machine, fridge freezer and a lot more!

September 4, 2012
Unprompted review
Hispek Electronics logo

Reply from Hispek Electronics

Good afternoon,

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

We are sorry to have lost your business, however we do in order to protect both consumer and retailers alike need to adhere to strict fraud prevention practice. We are sorry to hear you experienced poor customer service from the advisor; this is not how we wish to portray our business. Your feedback is appreciated.

Regards

hispek.com team

Rated 5 out of 5 stars

MY EARS WERE MADE FOR MUSIC

MANY THANKS TO HISPEK ELECTRONICS,I AM VERY PLEASED WITH MY SONY WALKMAN, NO MORE WIRES DOWN YOUR BODY WHEN RUNNING AND £6 CHEAPER THAN AMAZON,
MANY THANKS
TOMMY HORROCKS

September 4, 2012
Unprompted review
Advertisement
Rated 5 out of 5 stars

Hispek on closer inspektion

Very competitive prices and good service. My product was delivered on time in excellent condition and I didn't pay over the odds. Add it to your favourites for future electronics shopping.

September 4, 2012
Unprompted review
Rated 5 out of 5 stars

Great service

My delivery had to be re-scheduled due to the original van breaking down (broken clutch). The staff at Hispek and their delivery company were great, informing me at every stage what was going on.

I would definitely buy from them again. :)

September 3, 2012
Unprompted review
Rated 3 out of 5 stars

Friendly and helpful but didn't have stock

Customer service were helpful and gave me the details clearly and quickly.

Unfortunately they didn't have the stock available and it had been discontinued by the retailer so had to cancel the order.

Would have no problems using hispek again however.

September 3, 2012
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quick, Excellent service and Greta Price too!!!

Thank you Hi Spek! My Order Arrived very quickly, in perfect condition and the online price I got was literally unbeatable. With very low P&P charges too. I have recommended manyfriends to use the site and will return when I need another appliance. *****

September 2, 2012
Unprompted review
Rated 5 out of 5 stars

Quick correction to my selection leads to top election! No need for you to grovel - you done good!

Very favourably impressed! I ordered a red Miele vacuum cleaner on a Friday and it was delivered on the following Monday. I knew that it would miss out on weekend delivery. Fine - but red had become grey over the weekend. I phoned Miele and there had been a computer "glitch" which translated "red" as "grey" - well both words have an "re" in them. The mistake was corrected immediately and I was asked which day would suit me to have the red one brought to me. On Tuesday morning, the red one came. Couldn't have been better service. The price was excellent too (and incidentally so it the cleaner!)

September 2, 2012
Unprompted review
Rated 5 out of 5 stars

Early deelivery

The order was placed without difficulty. Delivery promised within 5 days. It caught me out a little by arriving within two.

September 2, 2012
Unprompted review
Advertisement
Rated 2 out of 5 stars

Slow,slow,slow, item not in stock but still accepted my order

Ordered the item with no explanation it was not in stock therefore expected delivery in reasonable time as per their advertised times. No confirmation of order received from company after 5 days so I emailed them. Received email back stating item was out of stock and not expected in for a week. Rang customer services who were no further help but assured men it would be delivered ASAP. Nothing heard from company for another two weeks then received email that item would be delivered in just over a weeks time !!!! No consignment number provided so cannot track item with delivery company. By the time I receive delivery of item almost a month would have passed since I placed order. Whilst this company might think this acceptable I do not , if an honest answer had been provided at the start i could have looked elsewhere for item that was in stock. Result is now kitchen build is delayed. Poor service all round, I would suggest you shop with another company who have items in stock they are offering for sale.

September 2, 2012
Unprompted review
Hispek Electronics logo

Reply from Hispek Electronics

Dear Sir,

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

We are occasionally challenged with the ability to source every product we offer given we have over 5000 items on the website, we do always strive to be pro-active and contact customers with alternatives if appropriate when this happens that can be delivered within a more acceptable time scale.

Your feedback will help us to improve the service we offer our valued customers. At hispek.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet your expectations.

Regards

hispek.com team

Rated 5 out of 5 stars

Delighted

I bought a Lec fridge-freezer at a very good price and it was delivered with no problems and pleasing courtesy.

September 2, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look