Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually s... See more
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Review summary
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Reviews shaping this summary
I received an email and follow up call from Bertie at HIU Breakdown and Repairs earlier today to suggest as the part I was waiting for had arrived they could now carry out the repair to my HIU unit. T... See more
I have a HIU and two of the radiators were always cold. I have tried bleeding them and rebalance them, to the best of my knowledge. Furthermore, I tried different plumbing companies and engineers, an... See more
Steven Best was our repairs person. He came in and straight away I can see he knew what he was doing. He methodically investigated the water flow problem and fixed it with no fuss whatsoever. Great ex... See more
Company details
Written by the company
Hiubreakdownandrepairs LTD have gained a fantastic reputation over the years for providing first-class Heat Interface Unit services and Repairs in London and surrounding areas. Our friendly staff take pride in resolving faults with Heat Interface Units and District Heating smoothly and at a low cost. From Heat Interface Unit installations, Heat Interface Unit repairs or Heat Interface Unit maintenance you can count on us to deliver a service of the highest quality.
Contact info
20-22 wenlock road, N1 7gu, London, United Kingdom
- 020 3858 7989
- Info@hiubreakdownandrepairs.com
- www.hiubreakdownandrepairs.com
4.7
Excellent
247 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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HIU BREAKDOWNANDREPAIRS LTD caused a…
HIU BREAKDOWNANDREPAIRS LTD caused a leakage following avalve replacement carried out on the HIU at my property.
On Tuesday, 7 July, at approximately noon time a HIU BREAKDOWNANDREPAIRS LTD technician attended my property to replace a faulty HIU valve. During the replacement, the work was not carried out with appropriate care. The technician made abrupt and rushed movements, which caused another component of the HIU assembly to become loose and begin leaking.
I discovered the leak later that evening and immediately contacted the company by both email and telephone requesting urgent assistance. Despite their website advertising 24/7 emergency support, I did not receive any response until normal business hours the following morning at approximately 8:30 am. Although I was informed that my case had been prioritised as the first job of the day, the technician did not arrive until around Wednesday 8th of July at 11:30 am. Given that water had been leaking throughout the night, I do not consider this to be an appropriate response to an emergency.
The technician advised that the issue had been resolved after his visit on Wednesday 8th of July at 11:30 am. However, at approximately 6:00 pm that same day, I discovered that the exact same component had started leaking again. This clearly demonstrates that the repair was not successful. I immediately contacted your office again by both telephone and email, only to be informed that another visit could be arranged for 9:00 am the following day. When I called your office at approximately 18:30 pm, there was no answer, despite your advertised emergency service. This suggests that, contrary to their marketing, they are operating only during standard business hours and are not providing genuine out-of-hours emergency support.
I have repeatedly informed their team that I am flying abroad on Thursday, 9 July, at 10:00 am and will be away for one month. There will be no one at the property to monitor the leak or respond if it worsens. Despite making them fully aware of these circumstances, I have not seen the level of urgency or accountability that this situation requires. Furthermore, given that I have already been informed once that the repair had been completed when it had not, I have little confidence that the issue will be permanently resolved during the next visit.
July 7, 2026
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you for taking the time to leave your review.
Whilst we completely understand your frustration at experiencing a leak before travelling, there are several statements within your review that are factually inaccurate and we feel it is important to clarify the circumstances.
Firstly, we would never knowingly leave a customer's HIU leaking, nor would we ever refuse to return to rectify an issue that had been reported to us. Our priority is always to ensure our customers' systems are operating safely and correctly.
You state that our engineer made "abrupt movements" which caused the leak. This is not an accurate representation of what occurred. The engineer replaced the faulty valve using the correct procedure and exercised appropriate care throughout the works. Your HIU was manufactured in 2009 and is approximately 17 years old. With equipment of this age, components can become brittle, seized and worn over time. Unfortunately, when working on ageing mechanical systems, additional faults can sometimes become apparent once the system is returned to operating pressure. Whilst uncommon, this is a recognised risk and does not indicate negligence or poor workmanship.
You also state that you contacted us by telephone on the evening of 7 July but received no response. This is incorrect. We operate a genuine out-of-hours emergency telephone service and all calls are recorded. Our call logs confirm that no emergency call was received from your number that evening. If an email was sent, it would not have been seen until the office reopened at 8:30 am, as our emails are not monitored 24/7. This is precisely why we provide a dedicated emergency telephone service.
As soon as your email was received at 8:30 am, your case was prioritised and an engineer attended at approximately 11:30 am. This was well within our emergency response SLA of four hours. We also wish to clarify that we would never have confirmed attendance for 9:00 am, as engineers are dispatched after the office opens and emergency jobs are allocated based on priority and location.
We acknowledge that the repair carried out on 8 July did not permanently resolve the issue. However, our engineer explained that the work completed was a temporary repair and that a replacement component was required to carry out a permanent repair. We immediately arranged to collect the required part from our supplier and return the same day. When we contacted you 30 minutes before arrival, as requested, you advised that you would not be home for another 30 minutes and asked us to attend the following morning instead.
Despite this, we went above and beyond to accommodate your travel plans. Two engineers attended your property that same evening, working from approximately 7:00 pm until 9:30 pm to ensure the issue was fully resolved before your flight. During this visit, they not only rectified the original issue but also replaced several additional ruptured washers within your unit at no additional cost.
We genuinely appreciate that this situation was stressful, particularly with your holiday approaching, and we did everything reasonably possible to resolve the matter before your departure. However, we cannot accept a public review that contains inaccurate statements about our engineers, our emergency service or our response to the issue.
We are pleased that the matter was resolved before you travelled. We wish you a safe flight and hope you have a wonderful and relaxing holiday.
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All working
May 11, 2026
Unprompted review
Aaron was prompt and super helpful and…
Aaron was prompt and super helpful and gave us the right solutions
May 1, 2026
Unprompted review
They fixed our HIU quickly and professionally
We had a problem with our HIU which the company hired by the landlord that hadn't been solved, in almost two months, by the company hired by the landlord to maintain them. We hired HIU Breakdown and Repairs, which sent an engineer on the same day. The engineer was professional, checked everything, and found the fault. Unfortunately, he could not fix it on the same day, as he needed to order some parts. He came back two days later with the missing parts and finished the job to a high professional standard. He also suggested a temporary fix to have the hot water running while waiting for the repair. Finally, they guarantee the work and the parts for one year. I highly recommend them.
April 23, 2026
Unprompted review
Hiu visit
PJ called to let me know that he was on his way which shows that he is customer focus ,very good communicator,Friendly and extremely polite respectful of property. Very clean worker and work focused Took time to answer questions. Im very happy with his visit. I believe that his name is PJ.
April 7, 2026
Unprompted review
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Rude and overcharged
Very rude in office team. Engineer mis assessed the broken parts (which were working fine and we have evidence of it) and they over charged.
March 3, 2026
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you for your feedback.
We take all reviews seriously and always aim to provide a professional, transparent, and high-quality service to every customer. At present, we have over 243 reviews, the vast majority of which highlight excellent service, client satisfaction, polite office staff, and efficient engineers. We are very proud of this consistent feedback and the standards our team maintains.
While every review can have its own context, we are unable to identify a case within our records that reflects the situation described. Our engineers follow a structured diagnostic process and would not knowingly misdiagnose a component or leave a matter unresolved without discussing appropriate next steps with the customer.
As a result, we believe this review may not relate to a genuine service carried out by our company and it will therefore be reported to Trustpilot for further review.
If you have genuinely used our services, we would encourage you to contact us directly with your details so we can investigate the matter properly and work towards a resolution.
Kind regards,
HBR TEAM
They were professional and efficient…
They were professional and efficient and Levi the technician is fantastic!
March 6, 2026
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you for your kind review. We really appreciate you taking the time to share your feedback.
We’re very pleased to hear that you found our team professional and efficient, and that Levi made such a positive impression. I will be sure to pass your comments on to him.
If you ever need any assistance in the future, please don’t hesitate to get in touch.
Super efficient
Super efficient. Arrived on time, very polite and efficient. V happy, will use again next year
February 2, 2026
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you very much for your kind feedback.
We’re really pleased to hear that you found our service efficient and that the engineer arrived on time and was polite and professional. It’s always great to know our efforts are appreciated.
We look forward to assisting you again next year.
Kind regards,
HBR TEAM
Excellent service and scale—highly recommended for block management
We appointed HBR in October 2025 to manage the HIU maintenance and repairs for Riverdale House, a development of 154 flats. Their service over the first four months has been nothing short of excellent.
They successfully completed full annual maintenance across the entire block, providing clear reports for all residents and efficiently carrying out all necessary remedial works.
The clear "winner" for us has been their turnaround time; they frequently resolve issues on the same day, which has been highly praised by our residents for ensuring minimum disruption. As a manager dealing with them daily, I find their engineers and office team professional and incredibly reliable. I would highly recommend them to any building manager or residents' committee.
February 10, 2026
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you for your thoughtful and detailed review.
It has been a pleasure working with you and supporting the residents at Riverdale House. We’re very pleased to hear that the initial months of our appointment have met your expectations and that the annual HIU maintenance programme and reporting have been helpful for both management and residents.
Providing a quick turnaround and minimising disruption for residents is something we place great importance on, so it’s particularly rewarding to hear that this has been recognised. Your kind comments about our engineers and office team being professional and reliable are greatly appreciated, and we will be sure to share this feedback with the whole team.
Thank you again for your recommendation. We look forward to continuing to support you and the residents at Riverdale House.
Kind regards,
HBR Team
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We went we HIU after completing RTM on…
We went we HIU after completing RTM on our apartments.
It has the best experience and beyond expectations.
HIU had 154 units to Service.
The identified faults with many repaired the same day.
They interacted with Owners/Tenants/Concierge very well and received positive feedback.
So glad about this partnership and feel positive for the future
February 10, 2026
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you for your kind feedback.
We’re delighted to hear that your experience with us has been so positive and that the HIU servicing across all 154 apartments went smoothly. Identifying and resolving faults efficiently is a key priority for our team, so it’s great to know this was reflected in the service delivered.
We also place a strong emphasis on clear communication with owners, tenants, and concierge teams, so we truly appreciate your comments about the way our engineers interacted with everyone on site.
Thank you again for your trust and partnership. We look forward to continuing to support you in the future.
Kind regards,
HBR Team
Very reliable!
I had 2 separate appointments (investigation and repair).
Both engineers were very knowledgeable and kindly answered all the questions I had.
The first engineer was right on time, the second was slightly late but I was made aware of it after having a quick phone call with the company.
I appreciated they made an effort to respect my property and clean as much as possible after the job was done.
Between appointment, I also appreciated the constant communication between appointments to keep me in the loop.
HIU Breakdown Repairs is not the cheapest company but they did a great job!
January 3, 2026
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you very much for your thoughtful feedback.
We’re pleased to hear that both engineers were knowledgeable and helpful, and that our communication between appointments kept you well informed. We also appreciate your understanding regarding the slight delay on the second visit.
It’s great to know that the care our team takes to respect your property and leave the work area tidy was noticed. We always strive to provide high-quality service, and your kind words are greatly appreciated.
Thank you again for choosing HIU Breakdown Repairs.
Kind regards,
HIU Breakdown Repairs Team
The customer service was great and the…
The customer service was great and the team was able to diagnose and fix the issue right away! Aaron and Joel were very friendly and helpful! Would definitely recommend.
January 30, 2026
Unprompted review
Fantastic Service from Start to Finish
- Prompt arrival within appointment window
- Answered questions clearly and provided reassurance when I needed further information
- Respectful of living space
- Fantastic technical knowledge
- Left with a clear plan moving forward and what the next steps would be
January 29, 2026
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you so much for your kind review!
We’re thrilled to hear that Aaron and Joel were able to help and that you found their service friendly and professional. It’s always great to know that our team’s efforts are appreciated.
We really value your recommendation and look forward to assisting you again in the future.
Kind regards,
HIU Breakdown Repairs Team
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Highly recommended service for HIU with Central Heating
I have a HIU and two of the radiators were always cold. I have tried bleeding them and rebalance them, to the best of my knowledge. Furthermore, I tried different plumbing companies and engineers, and nobody could fix it. HBR sent a couple of engineers who spent 45 minutes and left all the radiators working. They even followed up to check on the service a couple of hours later.
It feels almost impossible to find this kind of professionalism in London anymore.
January 12, 2026
Unprompted review
Great service from PJ
Great service from PJ. Really friendly and clearly explained what the issue was. Very glad he managed to fix the issue same day
January 5, 2026
Unprompted review
Steve was extremely knowledgable and…
Steve was extremely knowledgable and very pleasant. Nothing was too much trouble. He did a fantastic job and got the heating and hot water working again. I have no hesitation in recommending him.
January 5, 2026
Unprompted review
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A really great company
A really great company, fast efficient and timely even over the Christmas holiday period.
Special thanks to Bertie for his outstanding service!
December 29, 2025
Unprompted review
PJ fixed it
PJ fixed it! Very grateful to have my heating back. 5* service and I was not overcharged
December 29, 2025
Unprompted review
PJ was fantastic!
PJ was fantastic!! Extremely professional and efficient with the work he carried out. Throughly checked my boiler for faults and was able to fix my heating in less than half an hour. Would definitely recommend
December 19, 2025
Unprompted review
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