I collect physical media, and I’ve consistently had a great experience with them—no complaints at all. Orders are well packaged and dispatched quickly. Visiting the shops is also a pleasure, with fri... See more
Company replied
Location
Switch location17/18 Milsom Street, BA1 1DB Bath, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wide ranging titles being released on 100 anniversary of big studios Warner Bros and MGM being created. Great rare Errol Flynn movies 'Edge of Darkness' and 'Adventures of Don Juan'. How about releasi... See more
Company replied
I also recieve excellent service in here regardless of wether I'm buying anything or just browsing. Bath HMV always have great bargains in their store and the staff are always happy to help. I wouldn'... See more
Company replied
On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay. However, after I checked online Frid... See more
Company replied
Company details
About hmv (UK) - Bath
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
17/18 Milsom Street, BA1 1DB, Bath, United Kingdom
4.8
Excellent
188 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service for Physical Media Collectors
I collect physical media, and I’ve consistently had a great experience with them—no complaints at all. Orders are well packaged and dispatched quickly. Visiting the shops is also a pleasure, with friendly and welcoming staff every time.
April 13, 2026
Reply from hmv (UK) - Bath
Hi Ibrahim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bath
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Efficient ordering service
April 26, 2026
Reply from hmv (UK) - Bath
Hi Catherine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Did not have size of T shirt in stock…
Did not have size of T shirt in stock but ordered and delivery was great
April 10, 2026
Reply from hmv (UK) - Bath
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Goodcorice and seemless experience.
April 3, 2026
Unprompted review
Reply from hmv (UK) - Bath
Hi Tony
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Best Vinyl
My Son really loves his new vinyl. Easy order, delivery service fast, great price. Can’t wait buy more vinyl from HMV
April 17, 2026
Reply from hmv (UK) - Bath
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Helpful staff and good selection
Helpful staff, item ordered arrived on time and in perfect condition.
April 2, 2026
Reply from hmv (UK) - Bath
Hi Lana
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Consistent reliable, friendly
Consistent, friendly cds ordered arrived in good condition
April 7, 2026
Reply from hmv (UK) - Bath
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bath
Hi Kelly
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Bath
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bath
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Extremely helpful
Extremely helpful, found my purchase very quickly and assisted me with several other items that i was interested in .
March 7, 2026
Reply from hmv (UK) - Bath
Hi Fran
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Five-Star Experience at HMV Bath
Five-Star Experience at HMV Bath! 🌟
My first visit to HMV in Bath took me right back to my youth,it’s fantastic to see the store back and so well laid out. Everything was easy to find. I was after a specific Rap magazine which was out of stock in-store. The first staff member I spoke to helped me order it online and explained that I would be kept informed by email about when I could collect it. The process was really smooth and stress-free.
When I came to collect the magazine for my son, I met Dave. He went above and beyond: he let me borrow a felt tip so I could address the magazine on the spot and even ensured it was taped securely at each end - post-office ready! A special shout-out to the young man who had to jog to the depths of the store to get some tape. On top of that, Dave recommended a new artist for me to listen to.
From start to finish, the Bath team delivered a fabulous shopping experience. Five-star customer service all the way, well done, HMV Bath team!
March 5, 2026
Unprompted review
Reply from hmv (UK) - Bath
Hi Fiona,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
helpful
your staff are knowledgeable and helpful, it's so much nicer going into the store to wander around and make a purchase than ordering from the internet.
February 28, 2026
Reply from hmv (UK) - Bath
Hello Karen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
My George Michael vinyl was delivered…
My George Michael vinyl was delivered to the Bath store as requested, packaging excellent and I have enjoyed the first listen of my new LP.
February 28, 2026
Reply from hmv (UK) - Bath
Hi Adrian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bath
Hi Leonardo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bath
Hi MR
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I have made quite a few orders for…
I have made quite a few orders for DVD's over the past few weeks and have had an excellent response I have always received them within days. I will continue to shop with HMV
January 20, 2026
Reply from hmv (UK) - Bath
Hi Linda,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All the staff are always happy to give…
All the staff are always happy to give there time.
Great service with a smile always.
January 12, 2026
Reply from hmv (UK) - Bath
Hi Craig
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I also recieve excellent service in…
I also recieve excellent service in here regardless of wether I'm buying anything or just browsing. Bath HMV always have great bargains in their store and the staff are always happy to help. I wouldn't consider showing elsewhere. If bath don't have something I want in stock I always do a click and collect off the website to the Bath store.
January 11, 2026
Reply from hmv (UK) - Bath
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.