Going into local shop and then a few days later getting dvd in the post would definitely do that again
Company replied
Location
Switch location46 The Mall, DA6 7JJ Bexleyheath, GB
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See what reviewers are saying
I ordered Sepultura "Roots" via click and collect. I chose to collect at the Bexleyheath store. After six days, I still hadn't received notification to collect, but I visited the store anyway, as I... See more
Company replied
Always impressed by choice and value of Hmv+ free postage over £20 is a good deal.items usually arrive quickly and within promised timeslot.overall extremely pleased with hmv.com but also enjoy physic... See more
Company replied
So pleased HMV have stores again, I visited the store at Bexleyheath and it was nice to flick through vinyls again. Unfortunately didn’t have the vinyl I was looking for so ordered it online, Easy to... See more
Company replied
Company details
About hmv (UK) - Bexleyheath
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
46 The Mall, DA6 7JJ, Bexleyheath, United Kingdom
4.8
Excellent
256 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lovely staff
November 25, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and polite staff
Very helpful and polite staff. Helped me with my purchase. Had it delivered to me which arrived on time and well packed
November 24, 2024
Reply from hmv (UK) - Bexleyheath
Hi David,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ben in hmv bexleyheath was very helpful…
Ben in hmv bexleyheath was very helpful not pushy and let me make my own mind up explained everything very helpful
November 17, 2024
Reply from hmv (UK) - Bexleyheath
Hi Maria,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bexleyheath
Hi Steve,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Customer service
The salesperson that dealt with me was very helpful and polite and was able to get the DVD's that i wanted into 2 Trilogy sets. The salespersons name was Wes.
November 9, 2024
Reply from hmv (UK) - Bexleyheath
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt service
Great service and prompt delivery. Always good service at the Bexleyheath store
November 5, 2024
Reply from hmv (UK) - Bexleyheath
Hi John,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The service is excellent
The service is excellent, great team at my HMV would not use anywhere else.
November 1, 2024
Reply from hmv (UK) - Bexleyheath
Hi Mrs Tilbury
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy and helpful 😎👍🏻
October 27, 2024
Reply from hmv (UK) - Bexleyheath
Hi Tim
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Bexleyheath
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bexleyheath
Hi Janet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good customer service and advice given
October 5, 2024
Reply from hmv (UK) - Bexleyheath
Hi David,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly knowledgeable staff.
October 9, 2024
Reply from hmv (UK) - Bexleyheath
Hello Fred
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant service as always your…
Brilliant service as always your bexleyheath branch are a credit to hmv
September 28, 2024
Reply from hmv (UK) - Bexleyheath
Hi Alison
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bexleyheath store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great shop
Great shop! Friendly, helpful staff. Excellent range of items and free click and collect.
September 10, 2024
Reply from hmv (UK) - Bexleyheath
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online for Bexleyheath collection
Ordered online for collection at the Bexleyheath store, a really smooth process and the staff at Bexleyheath were so lovely and helpful. Thank you!
September 7, 2024
Reply from hmv (UK) - Bexleyheath
Hello,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bexleyheath
Hello Paula
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Stay in the past
Preordered in the store and charged straight away but even tho had receipt still had to bring photo I.D. If I ordered online and didn’t have a physical receipt I’d understand. The young colleague was also very sarcastic which could have got worse if I didn’t walk out. Never again will I preorder from this lot
September 4, 2024
Reply from hmv (UK) - Bexleyheath
Hi Leon
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Bexleyheath
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bexleyheath
Hi Dennis
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
A good shopping experience.
It was easy to find the items I was looking for and although some of the prices were expensive, that's how they are everywhere these days. Staff were friendly and easy-going.
August 22, 2024
Unprompted review
Reply from hmv (UK) - Bexleyheath
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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