Very helpful, approachable staff member greeted me when I picked up my pre-ordered DVD. No waiting time, other staff members were serving, all in all a very good experience.
Location
Switch locationUnit SU259, Derbion Shopping Centre, London Rd, DE1 2PL Derby, England, GB
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See what reviewers are saying
The young person who served me , did everything she could to get what i was looking for, & couldn't have done know more. Also its good to see Hmv as changed with the times, but also haven't forgot... See more
Company replied
What made my experience great was on 27th June 2026 the special album Westlife 25 was back in stock & ready for me to collect, nearly gave up hope i would get it, wanted to collect myself because i... See more
Company replied
Having wrote a review a few days ago regarding a online order that came damaged. I like to take this opportunity to thank the staff at the Derby store for there help & customer service absolutely out... See more
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Company details
About hmv (UK) - Derby
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit SU259, Derbion Shopping Centre, London Rd, DE1 2PL, Derby, England, United Kingdom
4.7
Excellent
233 reviews
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Excellent service wouldn't go anywhere…
Excellent service wouldn't go anywhere else, staff always very helpful, and happy to serve.
March 31, 2024
Reply from hmv (UK) - Derby
Hi Tracy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful in finding and…
Staff were very helpful in finding and ordering films I was after.
March 30, 2024
Reply from hmv (UK) - Derby
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bought a Jay's bluetooth speaker dissatisfied
Bought a Jay's bluetooth speaker, but could not hear a demonstration. So I looked on line for reviews, they said it was powerful and had decent bass qualities so it could fill a room with decent sound. When I used it I am very disappointed with the quality of the sound. But because I had opened the box I can't return it so have to keep it. It is a waste of money, but has taught me not to buy without a demonstration. I won't buy any electronic equipment again from HMV. Received a reply from HMV, they said to go to a website to discuss my issues. Tried the site but it just gives me preset questions that have nothing to do with this issue. So just like many companies they just want it to look like they are interested, when all you do is go round in circles. This service website is useless.
March 21, 2024
Reply from hmv (UK) - Derby
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can look into this you further.
Great Purchase many thanks!…
Many thanks for my purchase I received very much appreciated
March 6, 2024
Reply from hmv (UK) - Derby
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Derby
Hi Wendy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Derby
Hi Laura
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Derby
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
good customer service
easy online ordering and contact information when goods are ready for collecting and lovely people in store
January 21, 2024
Reply from hmv (UK) - Derby
Hi Poppy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Exellent brilliant service thank you.
Exellent brilliant service thank you.
Got so quick, thank you
January 4, 2024
Reply from hmv (UK) - Derby
Hi MR Gibson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice friendly helpful staff
January 13, 2024
Reply from hmv (UK) - Derby
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great experience
Ordered from hmv online. Albums arrived quickly but one was faulty. I Went to Derby store where staff we friendly and helpful. They ordered a new album and I was able to collect from the store. I recommend hmv for vinyl collections. Excellent selection.
January 9, 2024
Reply from hmv (UK) - Derby
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service from purchasing my…
Excellent service from purchasing my items on line, secure checkout and picking up at in person at the HMV in Derby. Staff were very friendly and helpful.
January 11, 2024
Reply from hmv (UK) - Derby
Hi Lawrie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lady in store was great
Lady in store was great, looked to see if the item I wanted was in stock and was really friendly.
So easy to order in and had lots of updates about the progress of my order.
January 6, 2024
Reply from hmv (UK) - Derby
Hi Kelly,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Derby
Hi Mark
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Served by jenny, very helpful, ordered dvd box set for Xmas present that wasn't in store, arrived within a couple of days, great service.
Served by jenny, very helpful, ordered
dvd box set for a Xmas present that wasn't in store, arrived within a couple of days. Great service.
December 26, 2023
Reply from hmv (UK) - Derby
Hi Mick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept in touch through out the…
I was kept in touch through out the delivery process.
December 21, 2023
Reply from hmv (UK) - Derby
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Professional staff
December 12, 2023
Reply from hmv (UK) - Derby
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
pre-ordered item was ready for collection promptly
Pre-ordered an item, and it was ready soon after release. Click and collect from in store attracted no charge. Happy with purchase.
December 15, 2023
Reply from hmv (UK) - Derby
Hi Minesh
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Derby
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service yet again from HMV
Great service yet again from HMV following making a pre-order with easy collection from the Derby store on the release date.
December 8, 2023
Reply from hmv (UK) - Derby
Hi Adam,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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