Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledge... See more
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Location
Switch location9/17 High Street, LE1 4FP Leicester, GB
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See what reviewers are saying
Ordered item online to pick up at store. Arrived very quickly. Forgot Photo ID, but store clerk allowed pick up anyway (probably age verification, which I passed, being over 50). Item brand new as des... See more
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Quick delivery to the store of very limited 4k - I work in the city centre so it's much more convenient for me to collect it from the store. The staff member who placed the order was very helpful. Ver... See more
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Brought some CDs from their and one of them was all scratched up like it had been used and when I tried to play it the music just kept on skipping, however I went into one of their stores to show them... See more
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Company details
About hmv (UK) - Leicester
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
9/17 High Street, LE1 4FP, Leicester, United Kingdom
4.8
Excellent
372 reviews
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Excellent service from staff for people with a disability.
Excellent service from helping a disabled person to finding the item wanted, ordering it and then receiving confirmation that it was in store. To which it was picked up with ease. Staff were knowledgeable and took time to listen and to other questions, which were fully answered. The only issue I had, which was not with the staff, is that it would be helpful in the Leicester store if there was a button of some sort for a person with a disability to be able to push to get assistance when entering the store. The staff were brilliant from start to finish.
August 4, 2026
Reply from hmv (UK) - Leicester
Hi Excellent
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick delivery to store, helpful staff
Quick delivery to the store of very limited 4k - I work in the city centre so it's much more convenient for me to collect it from the store. The staff member who placed the order was very helpful. Very happy!
July 24, 2026
Reply from hmv (UK) - Leicester
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent in store help and knowledge…
Excellent in store help and knowledge and quick delivery of t-shirt
July 25, 2026
Reply from hmv (UK) - Leicester
Hi Graham
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good selection of DVDs.
Wide selection of DVDs, knowledge, friendly, helpful staff. Good price and quick delivery.
July 19, 2026
Reply from hmv (UK) - Leicester
Hi Carlym
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was very happy with HMV with my vinyl…
I was very happy with HMV with my vinyl how it was packaged its not hmv fault lot of people have had problems with playing the vinyl it skipps on side one track one near the beginning until u have to buy a record cleaner to stop it skipping but my vinyl is ok now 🙂
July 10, 2026
Reply from hmv (UK) - Leicester
Hi kerrie
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Reply from hmv (UK) - Leicester
Hello David
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Easy on-line service, delivered on time
Easy to negate web-site. Good amount of choice and delivery was on time
July 6, 2026
Reply from hmv (UK) - Leicester
Hi Nielsen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nothing To tell really ordered a cd…
Nothing To tell really ordered a cd Sunday got well by Wednesday thank you & to Charlie who taken my order
July 5, 2026
Reply from hmv (UK) - Leicester
Hi Miss
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi Elliot
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The assistant who I placed the order…
The assistant who I placed the order for the CD for my niece’s birthday with was very helpful and explained the online reservation process. They also let me know that I would need to collect from downstairs when it had arrived. On collection, the assistant was again helpful and I was able to open the package and leave the cardboard at the store for recycling. I hadn’t realised that the CD would be individually packed.
Both staff were helpful and polite and the system worked easily as I received email updates so after it had been delivered I was able to collect on my next day working in the office. A good, simple and effective service.
June 6, 2026
Reply from hmv (UK) - Leicester
Hi Nicola
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nige
Nige , Took time out to See when the cds i had enquired about were to be released. Turns out it was over 2 months ago.But Store hadn't received any of the 2 cds .Promptly Ordered. When receipt machine chewed receipt. Nige sort out Lee.Who came and Sorted all out for me .Usual 5 star service. No panic just very Efficient.
June 17, 2026
Unprompted review
Reply from hmv (UK) - Leicester
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and friendly staff and…
Very helpful and friendly staff and very efficient service
June 9, 2026
Reply from hmv (UK) - Leicester
Hi L
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi Kenneth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV is about the only place these days…
HMV is about the only place these days where you can browse and speak to someone about what your choices are HMV is an around brilliant store
May 22, 2026
Reply from hmv (UK) - Leicester
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service
I received my package in perfect condition but it took awhile to get here as it was with royal mail
March 6, 2026
Reply from hmv (UK) - Leicester
Hi Amia
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Excellent Staff at Leicester HMV
Arrived on the day of release, friendly helpful shop staff (Leicester) and good price...oh and what a brilliant LP - Boys of Dungeon Lane recommended. Thanks everyone.
May 30, 2026
Reply from hmv (UK) - Leicester
Hi Stuart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Leicester
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived in time
May 31, 2026
Reply from hmv (UK) - Leicester
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Leicester
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
As per usual
As per usual - very happy with the ordering service and condition of the goods
May 27, 2026
Reply from hmv (UK) - Leicester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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