Caoimhe is autistic and any time we go to hmv which is a lot the staff are always so good and patient with her I wish more shops had staff like that
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Location
Switch locationUnit 15, Fremlin Walk, Maidstone, ME14 1QG Maidstone, GB
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See what reviewers are saying
Was very satisfied with all the service i was given even though I was not e mailed that my record had arrived at the store the cashier bonnie was very apologetic so I give top mark's
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The availability of the range of products on sale through HMV. The shop staff have always been helpful and if an item hasn't been in stock in store, they have ordered it on my behalf and arranged a... See more
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I wanted the Ballerina (2025) 4K steelbook HMV exclusive design. I went in to my local branch on a Friday, they didn't have it in stock but the very helpful staff ordered it for me and it was deli... See more
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Company details
About hmv (UK) - Maidstone
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 15, Fremlin Walk, Maidstone, ME14 1QG, Maidstone, United Kingdom
4.7
Excellent
188 reviews
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Great services always delivers on time…
Great services always delivers on time i always get my dvds delivered
August 13, 2026
Reply from hmv (UK) - Maidstone
Hello Karen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Was very satisfied with all the service…
Was very satisfied with all the service i was given even though I was not e mailed that my record had arrived at the store the cashier bonnie was very apologetic so I give top mark's
August 15, 2026
Reply from hmv (UK) - Maidstone
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Caoimhe is autistic and any time we go…
Caoimhe is autistic and any time we go to hmv which is a lot the staff are always so good and patient with her I wish more shops had staff like that
July 31, 2026
Reply from hmv (UK) - Maidstone
Hi Caoimhe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi Debbie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Maidstone
Hi Albert
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Website easy to use and ordering was…
Website easy to use and ordering was straightforward. Received notifications for each stage. Collection was easy. Would use again
June 29, 2026
Reply from hmv (UK) - Maidstone
Hi Stuart,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Maidstone
Hi Christopher
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great friendly helpful customer service…
great friendly helpful customer service from Charlotte at Maidstone Branch on Friday Morning of the 12th June 2026
June 14, 2026
Reply from hmv (UK) - Maidstone
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service,quick delivery.
June 9, 2026
Reply from hmv (UK) - Maidstone
Hi PAUL
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great contact
Great contact. Arrived on time and young man who served me was very efficient.
June 4, 2026
Reply from hmv (UK) - Maidstone
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are always friendly and helpful…
Staff are always friendly and helpful and there is a good range of products
May 29, 2026
Reply from hmv (UK) - Maidstone
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service. good priced cd that is difficult to get hold of & friendly hmv staff at the local store. Can’t fault
May 22, 2026
Reply from hmv (UK) - Maidstone
Hello Anthony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Maidstone
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well Done!
Good communication when item available to collect from store, this was well packaged and staff were very polite.
April 24, 2026
Reply from hmv (UK) - Maidstone
Hi Paulene,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Easy as pie
Staff member checked shelves to ensure I hadn't missed my reqired purchase checked stock "ok I'll order one do you want to have it delivered or collect " my preference notified when ready for collection.
April 29, 2026
Reply from hmv (UK) - Maidstone
Hi Ronald,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was able to find what I want and the…
Was able to find what I want and the staff were friendly.
April 28, 2026
Reply from hmv (UK) - Maidstone
Hello Jason,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
My order was ready quickly and I was…
My order was ready quickly and I was notified quickly
April 24, 2026
Reply from hmv (UK) - Maidstone
Hi Bob,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience with click and collect transaction
Easy to pick up c&c item . Colleague who helped me (Jay) remembered me from a previous transaction; and I am fairly nondescript...Good price for my CD, and unlike some other retailers, c&c was foc.
April 18, 2026
Reply from hmv (UK) - Maidstone
Hello Allen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I got the Macross Plus Movie Edition…
I got the Macross Plus Movie Edition Blu-ray after pre-ordering it a couple of weeks ago, their service gets 5 out of 5 stars & they’re doing well on selling DVDs, Blu-rays, Funko POP Vinyl figures, CDs, Vinyl discs & other collectible items that they sell every day
April 4, 2026
Reply from hmv (UK) - Maidstone
Hello LUKE
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Maidstone
Hi Owen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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