I pre-ordered a DVD for my daughter's birthday. Although the release date was after the birthday, it still arrived a couple of days before I expected it. HMV never lets me down.
Company replied
Location
Switch locationUnit 24, Four Seasons Shopping Centre, NG18 1SU Mansfield, GB
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See what reviewers are saying
Fabulous customer service. We were looking for a couple of DVDs and a member of staff overheard our conversation and asked what we wanted. He then ordered both items for us and arranged for them to be... See more
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I always enjoy browsing in store for CDs and DVDs. I particularly like to check out the new releases at the weekend. I also find that the staff are always helpful regarding items that I may not... See more
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The website doesn’t always work , so although it showed the products, I couldn’t order on line. Staff in store are always helpful & knowledgeable. I was able to place an order in store, & received e... See more
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Company details
About hmv (UK) - Mansfield
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 24, Four Seasons Shopping Centre, NG18 1SU, Mansfield, United Kingdom
4.8
Excellent
191 reviews
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Order lost and basically told to wait…
Went to store now on several occasions. Only just now been told that DPD have lost the box with orders in it. This is apparently being investigated now. But why wasn’t a new shipment made and then if and or when the other order is delivered, the contents are returned to the main HMV Depot?
August 5, 2024
Reply from hmv (UK) - Mansfield
Hello
We're sorry to hear of the delay with your order reaching our hmv Mansfield store, due to a delivery issue with DPD; apologies for any disappointment this may cause. If you haven't done so already please get in touch with us so we can look into this further.
Thank you for your patience and we hope this matter is resolved soon.
Mansfield store amazing every time
Didn’t have the title in the store so the staff got it me delivered to my home . Arrived within 2 days . Fantastic .
July 29, 2024
Reply from hmv (UK) - Mansfield
Hi Joe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ghost Rite Here Rite Now
I pre-ordered Ghost Rite Here Rite Now soundtrack for my daughter & it arrived in great condition,well packed & on time
July 31, 2024
Reply from hmv (UK) - Mansfield
Hi Samantha
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Hmv Review
I went to hmv for my click and collect order and the whole process went very smoothly, and the member of staff who was assisting me was polite to me, so that's a bonus in my book.
July 26, 2024
Reply from hmv (UK) - Mansfield
Hello,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great prompt service
Great prompt service, easy to use site, polite staff on collection.
July 27, 2024
Reply from hmv (UK) - Mansfield
Hi Mrs Hallam-Rudd
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Mansfield
Hi Sean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
June 23, 2024
Reply from hmv (UK) - Mansfield
Hi hunter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful service in Mansfield Store
When I went in your Mansfield store, I was looking for The Girl with the Dragon tattoo Trilogy DVD set. Looked for a while because I could'nt find the right section. I asked a member of staff, who was very helpful and he said it would be under the Millenium series. After looking for a While it was not in stock. He said he could order it for me and have it delivered to my house, which I did. I recieved the DVD a few days later.
April 30, 2024
Reply from hmv (UK) - Mansfield
Hi old rocker
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great vinyl quite rare and 20% discount
May 4, 2024
Reply from hmv (UK) - Mansfield
Hi Laurenc
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Mansfield
Hi Reg
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Mansfield
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great price and customer service.
Great price. Friendly helpful staff. Easy to order for in-store delivery.
April 26, 2024
Reply from hmv (UK) - Mansfield
Hello Samuel
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I pre ordered the new CD by Linkin…
I pre ordered the new CD by Linkin Park, it was a click and collect at the store in Mansfield. I was greeted with a smile and my order was collected in minutes. A very polite member of staff sorted it all out for me. 5 star service all round.
April 17, 2024
Reply from hmv (UK) - Mansfield
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Picked up a collection order and also some vinyl from sale section. Very helpful staff removed packaging from collection order
April 15, 2024
Reply from hmv (UK) - Mansfield
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I visit my local hmv store nearly…
I visit my local hmv store nearly everyday as i don't want to miss any flash sales they might have been going to the shop since 1998..on first name terms with all the staff and always have a chinwag with them and I'm always treated with respect..
April 13, 2024
Reply from hmv (UK) - Mansfield
Hi FARON
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
Good service, quick with safe packaging. Happy to see HMV still going strong.
April 10, 2024
Reply from hmv (UK) - Mansfield
Hi Mr Herring
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a cd from my local store
I ordered a cd from my local store, staff very pleasant and helpful.
March 23, 2024
Reply from hmv (UK) - Mansfield
Hello Mr Buchan
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Mansfield
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good helpful staff
March 14, 2024
Reply from hmv (UK) - Mansfield
Hello Ryan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Lovely staff verry friendly and helpful…
Lovely staff verry friendly and helpful nice to chat with
March 14, 2024
Reply from hmv (UK) - Mansfield
Hi Lillie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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