The order took far too long to arrive and it came in separate parcels on different days!The store were far more helpful and therefore I will not order online from you again for an instore collection... See more
Company replied
Location
Switch location33 Centre Mall, Cleveland Centre, TS1 2NR Middlesbrough, GB
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See what reviewers are saying
Shopping at HMV outlets is the way I prefer to shop for music. I have been a customer for almost 4 decades. Staff are friendly, approachable & helpful. As a regular customer, I am valued. My purchase... See more
Company replied
Just simple straightforward nothing too much trouble just a great efficient service by the staff, its always a pleasure.
Company replied
Absolutely brilliant customer service at the Middlesbrough store. My children like unusual artists and we often ask for c.ds and records they don't stock. Nothing is too much trouble and the ordering... See more
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Company details
About hmv (UK) - Middlesbrough
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
33 Centre Mall, Cleveland Centre, TS1 2NR, Middlesbrough, United Kingdom
4.5
Excellent
265 reviews
Asks customers to review
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Great helpful staff
February 2, 2026
Reply from hmv (UK) - Middlesbrough
Hi Gordan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great Store and Great Staff
Really friendly helpful staff at the Middlesbrough branch. It's great to be able to visit a store and view items as well as have online purchases delivered there.
January 29, 2026
Reply from hmv (UK) - Middlesbrough
Hello Andrew
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Everything is perfect and a great…
Everything is perfect and a great perchase and delivered on time by royal mail.
January 20, 2026
Reply from hmv (UK) - Middlesbrough
Hello Alan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Extremely helpful!
Extremely helpful with figuring out what photocards were available as well as what albums were available to purchase and order in, the team was lively bothe hen ordering and picking up what i bought!! Hats off to them :)
January 20, 2026
Reply from hmv (UK) - Middlesbrough
Hi Ash
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Middlesbrough
Hi DAVID
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Edward
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The lady that was able to find what cd…
The lady that was able to find what cd I was searching for was more than helpful and confirmed that it was available to order, I was able pay straight away and I received it only a few days later in perfect condition, thank you HMV
January 11, 2026
Reply from hmv (UK) - Middlesbrough
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Middlesbrough
Hi Ann
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Served by Wayne in the Cleveland…
Served by Wayne in the Cleveland Middlesbrough HMV. Returned my faulty turntable and he pointed me in the right direction for a new one in my budget. 10/10 service and a credit to HMV. Thanks again Wayne.
December 30, 2025
Unprompted review
Reply from hmv (UK) - Middlesbrough
Hi Max
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good communication
December 27, 2025
Reply from hmv (UK) - Middlesbrough
Hi Debbie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Top class service
Efficient staff from ordering for delivery into the store. Phone call received that item had arrived. Staff ensured that I was the person who had ordered item.
December 20, 2025
Reply from hmv (UK) - Middlesbrough
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It's nice to be able to click and…
It's nice to be able to click and collect orders. Not everyone is in for deliveries that get dumped all over, or left on doorstep.
Also the members of staff so nice and polite.
December 19, 2025
Reply from hmv (UK) - Middlesbrough
Hi Suzanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good
The film is for my husband he's watched it on Netflix but then it got took off so I bought him the dvd.
December 19, 2025
Reply from hmv (UK) - Middlesbrough
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Middlesbrough
Hi DIANE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery was very late
Delivery was very late. Box of item was creased and crushed. First pre order I've done and wasn't very good
December 15, 2025
Reply from hmv (UK) - Middlesbrough
Hi Chris
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Middlesbrough
Hi Marie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Daughters absolute favourite
Helpful and friendly staff when shopping in store. Also A* when delivering always quick and easy process especially the Middlesbrough store, ❤️
August 3, 2025
Reply from hmv (UK) - Middlesbrough
Hi Emma
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really friendly and helpful staff
Really friendly and helpful staff , I collected my order and spent a gift voucher, lots of choice and a nice experience as usual
December 8, 2025
Reply from hmv (UK) - Middlesbrough
Hi Chrissy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were amazing
The staff were amazing, so helpful and always had a smile on her face. She helped me find what I was looking for and when it wasn't in stock she ordered for me , I paid a couple of pounds for delivery and received it within two days. Over the moon with the service.
December 3, 2025
Reply from hmv (UK) - Middlesbrough
Hi Vicki
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Michelle
Customer Service Team
hmv.com
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