I visited my favourite retail store, that is HMV, but in particular Romford to pick up an order and to make a purchase, Staff are always welcoming to me, helpful, polite, friendly and kind. Donna i... See more
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Location
Switch location7 / 9 Lockwood Walk, RM1 3RH Romford, GB
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See what reviewers are saying
I ordered a record as a Christmas gift for my niece, paid for the item (£35) in November, then just saw out of stock, new stock expected soon, but no other updates. I missed Christmas and it has... See more
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Always a superb experience with HMV. Delivered in mint condition in a sturdy mailer and was delivered before the release date - much quicker than Amazon and let’s be honest, at this point who actively... See more
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Shout out to the staff at Romford branch! An all round marvellous bunch, their knowledge is outstanding and there's always a good selection of vinyl and DVDs with plenty on the odd side. The addition... See more
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Company details
About hmv (UK) - Romford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
7 / 9 Lockwood Walk, RM1 3RH, Romford, United Kingdom
4.8
Excellent
326 reviews
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I always pop in!
Was just browsing saw a CD I wanted in the sale. Served quickly. Staff in Romford have always been helpful and nice. I always pop in when I'm in town.
April 6, 2024
Reply from hmv (UK) - Romford
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic help
Customer service was excellent very helpful recommend this store to anyone
March 22, 2024
Reply from hmv (UK) - Romford
Hi Craig
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything went to plan.
Everything went to plan.
Item is of good quality.
Staff are friendly and efficient.
All round..pleased.
March 17, 2024
Reply from hmv (UK) - Romford
Hi Lee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very good service nice and polite…
Very good service nice and polite customer service very happy with my product
March 19, 2024
Reply from hmv (UK) - Romford
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Billy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Love HMV so easy to ask at the counter…
Love HMV so easy to ask at the counter what you want and they look on the computer if it’s not in the shop they order and send it to you simple
February 19, 2024
Reply from hmv (UK) - Romford
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Mr. Butterwood
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Jay in HMV went over & beyond to help…
Jay in HMV went over & beyond to help her the CD that was not on the shelf got it delivered at my home address & arrived promtly
February 17, 2024
Reply from hmv (UK) - Romford
Hello,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Romford store and our colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, we hope to see you again soon :)
Brilliant customer service from the…
Brilliant customer service from the young man that served me, he was friendly and so nice. I love HMV Romford store.
February 15, 2024
Reply from hmv (UK) - Romford
Hello Rukia
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff
February 15, 2024
Reply from hmv (UK) - Romford
Hi Mrs Stokes
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Delivered the goods in stated time
February 12, 2024
Reply from hmv (UK) - Romford
Hello Mr leung
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Romford
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales person was very helpful did…
The sales person was very helpful did most for me . And I got what I wanted quick. Also very polite and cheerful 😊.
February 1, 2024
Reply from hmv (UK) - Romford
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff in store were extremely helpful
Staff in store were extremely helpful. Placed order and received emails constantly updating me with progress of order
February 5, 2024
Reply from hmv (UK) - Romford
Hi Yasmin
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered a vinyl record for my…
Ordered a vinyl record for my grandson's birthday.
It was delivered to the store promptly and I received very good customer service.
January 22, 2024
Reply from hmv (UK) - Romford
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful and friendly service
January 23, 2024
Reply from hmv (UK) - Romford
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arrived in good time fund it easy to…
Arrived in good time fund it easy to look for films
January 27, 2024
Reply from hmv (UK) - Romford
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Value for money
More of Magnum would be cool but that's just me, HMV have always given top class service . Value for money too.
January 24, 2024
Reply from hmv (UK) - Romford
Hi Julie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pleasant experience at HMV
Pleasant, knowledgeable staff, always willing to chat about purchases and show other available goods.
January 20, 2024
Reply from hmv (UK) - Romford
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Romford
Hi Zoe
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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