Well pleased with HMV went in to their Shrewsbury Branch as soon as I knew there was a new LP for release and the young assistant Archie was most helpful and arranged for the LP to sent to us on the... See more
Location
Switch locationUnit SU20, Darwin Shopping Centre, Pride Hill, SY1 1BN Shrewsbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reviewing postal order: Ordered an item to receive on its release date and it arrived the day after, even though it advised it was in transit on the day. Reviewing local store: Had an unexpected da... See more
Company replied
I was highly stressed going into the shop in Shrewsbury with a 15-year-old and a 5-year-old, both of whom are hyperactive and neurodiverse. My 15-year-old wanted a record player along with his new gui... See more
Company replied
The sales assistant was very helpful, they located the Album that was in stock and ordered the one that wasn’t. Their estimated timescale for delivery was spot on and Royal Mail was used who tend to... See more
Company replied
Company details
About hmv (UK) - Shrewsbury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit SU20, Darwin Shopping Centre, Pride Hill, SY1 1BN, Shrewsbury, United Kingdom
4.9
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Release date assistance
Well pleased with HMV went in to their Shrewsbury Branch as soon as I knew there was a new LP for release and the young assistant Archie was most helpful and arranged for the LP to sent to us on the release date. a senior assistant came across to check everything, he was most helpful but didn’t try to overshadow Archie, showing good management skills.
He also advised us of a few other upcoming release dates for groups we might be interested in
July 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service and communication.
July 4, 2026
Reply from hmv (UK) - Shrewsbury
Hello tony
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Richard was a big help
Richard was a big help. Friendly, patient, respectful. It's why I keep going back.
July 9, 2026
Reply from hmv (UK) - Shrewsbury
Hi Evan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful and well informed staff
Helpful and well informed staff. Delivery as promised and collection well managed.
June 25, 2026
Reply from hmv (UK) - Shrewsbury
Hi Alice
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Shrewsbury
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Shrewsbury
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I wanted a CD
I wanted a CD. The guy in the shop in Shrewbury's Darwin Centre ordered it for me. HMV told me when it was dispatched and when it had reached the store. I went and collected it. Well wrapped and in good condition. Very happy with the service.
June 12, 2026
Reply from hmv (UK) - Shrewsbury
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I liked that the people are nice
I liked that the people are nice. They talk to me about my purchase. :)
June 2, 2026
Reply from hmv (UK) - Shrewsbury
Hi Rubie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Shrewsbury
Hi Liam
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Shrewsbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Shrewsbury
Hi Glyn
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our hmv Shrewsbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Fear the walking dead season 7
Communication is good they emailed me when it was available to pick up
May 12, 2026
Reply from hmv (UK) - Shrewsbury
Hi Kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service
The sales assistant was very helpful, they located the Album that was in stock and ordered the one that wasn’t. Their estimated timescale for delivery was spot on and Royal Mail was used who tend to be the most reliable delivery company in my area.
May 13, 2026
Reply from hmv (UK) - Shrewsbury
Hi Gillian,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I easily found what I was looking for. The member of staff was polite and efficient.
Eadily found what Ibwad
May 5, 2026
Reply from hmv (UK) - Shrewsbury
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
BRILLIANT EXPERIENCE HIGHLY RECOMMENDED
Following a great in store purchase in your Shrewsbury store, I went online to buy another gift. Excellent ordering process, fast dispatch and overall great service. Would highly recommend this store and will use again without hesitation, thank you.
May 2, 2026
Reply from hmv (UK) - Shrewsbury
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Shrewsbury
Hi Clair
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great store.
Went into Shrewsbury store to order vinal record,staff very helpful and posted it to me.
April 18, 2026
Reply from hmv (UK) - Shrewsbury
Hi Jean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to find cd i wanted online simple…
Easy to find cd i wanted online simple process to order and collected from local HMV store
April 15, 2026
Reply from hmv (UK) - Shrewsbury
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I love being able to browse in a store…
I love being able to browse in a store - The staff are all really helpful
April 9, 2026
Reply from hmv (UK) - Shrewsbury
Hello StooPick
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Collectors editions
Since the start of the pandemic, I've been buying & pre-ordering most of my blurays & collectors editions from HMV. They always arrive in good time & in excellent condition.
April 3, 2026
Reply from hmv (UK) - Shrewsbury
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order
Easy to order. Helpful and friendly customer service, instore and in the customer service centre
March 27, 2026
Reply from hmv (UK) - Shrewsbury
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.