I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... See more
Company replied
Location
Switch location134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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See what reviewers are saying
The ladies and gents of HMV Southend have always been very helpful and they have impressive knowledge of their range of dvds, blu rays and music. A female member of staff searched the stock ro... See more
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Skull Candy replacement It took a bit of time but thank you to Shay the manager for exchanging my expensive noise cancelling headphones. You went a above and beyond and I think the mixed messages ab... See more
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Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... See more
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Company details
About hmv (UK) - Southend
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
134 - 146 High Street, SS1 1JX, Southend-on-Sea, United Kingdom
4.7
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from hmv (UK) - Southend
Hi Terrence
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Southend
Hi Ross
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The parcel was very quick and wasnt any delays
The parcel was very quick and wasn’t any delays . Was very good at ordering my package can’t wait to order my next dvd . Very good .
May 29, 2026
Reply from hmv (UK) - Southend
Hi Charles
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thumbs up.
Good communication, regular updates, fantastic staff, and a customer service team that actually exists!!
May 27, 2026
Reply from hmv (UK) - Southend
Hello Lee
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was really nice to know how…
It was really nice to know how knowledgeable they were and helped me order.
May 18, 2026
Reply from hmv (UK) - Southend
Hi Andrew,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered item arrived to Southend branch…
Ordered item arrived to Southend branch very quickly & left treating myself with another.
May 10, 2026
Reply from hmv (UK) - Southend
Hi Shane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly professional staff
May 8, 2026
Reply from hmv (UK) - Southend
Hi Lee,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very simply to use and great staff at…
Very simply to use and great staff at Southend HMV
May 8, 2026
Reply from hmv (UK) - Southend
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Still waiting on my order arriving
Still waiting on my order arriving. Ordered on the 23rd April for instore collection. Dispatched next day (supposedly) . 3rd May still waiting for email saying I can pick it up.
May 1, 2026
Reply from hmv (UK) - Southend
Hi Paul
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The albums I ordered weren’t ready to…
The albums I ordered weren’t ready to collect until 4 days after the release day even though they were in stock in store.
May 1, 2026
Reply from hmv (UK) - Southend
Hello Bradley
Thanks for your review,
We are sorry to hear that your hmv.com order did not reach our store ready for collection in time for the items' intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date, and for this, we offer our apologies.
Beth was very helpful
Beth was very helpful, friendly and nothing was too much trouble. My item wasn't in and it was for my nephew's birthday and she ensured that this would be delivered before his birthday.
April 19, 2026
Reply from hmv (UK) - Southend
Hi Caz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great and easy ordering system
I ordered a blu ray to be delivered to the Southend on sea store.
The girl was very helpful and friendly.
After only 3 days I was notified via email that my order was ready for collection. Very happy, will use again.
April 6, 2026
Reply from hmv (UK) - Southend
Hi Steve,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Southend
Hi Vivien
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Refunds executed precisely-thank you.
Refunds executed precisely-thank you.
Good service
March 29, 2026
Reply from hmv (UK) - Southend
Hi ANDREW
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery notice and easy pick…
Prompt delivery notice and easy pick up. All good.
March 12, 2026
Reply from hmv (UK) - Southend
Hi Sean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Southend
Hi Dave & Christine,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy to order and collect
Easy to order and collect. Friendly staff. Competitive price.
February 18, 2026
Reply from hmv (UK) - Southend
Hi Cyth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful and friendly staff
February 16, 2026
Reply from hmv (UK) - Southend
Hello Valerie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Southend
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Got my record very quickly
January 14, 2026
Reply from hmv (UK) - Southend
Hi Tyler
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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