It was a really nice day meeting natalie imbruglia for her new album signing and also left with a beatles book i had been after for a while.store very well stocked and everything easy to find.
Location
Switch locationUnit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you so much HMV Westfield Shepard's Bush for helping to make my niece's visit so special! She had come from Southampton that day to see Dcemeber 10. She is unable to move, uses a wheelchair, ven... See more
Company replied
First and foremost, I love that HMV and Fopp still exist and it’s important for places like this to exist on our high streets. I do sometimes think the individual pricing feels a little inflated to... See more
Company replied
Helpful Staff & Security very well organised event. Quick & easy pick up of product.
Company details
About hmv (UK) - Westfield London
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 2058-2058A & 3053-3056, Westfield Shopping Centre, W12 7GE, London, United Kingdom
4.6
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from hmv (UK) - Westfield London
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff but the store should…
Friendly staff but the store should have more of the Lady Gaga HMV version rather than just the normal versions. Ended up have to buy online and paid for postage
March 24, 2025
Reply from hmv (UK) - Westfield London
Hi Vivian
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Reply from hmv (UK) - Westfield London
Hello Barbara
Thanks for leaving us a review.
Hopefully we can earn five stars from you in future :)
the man who helped me retrieve my…
the man who helped me retrieve my preordered vinyl was very helpful and cool - he deserves a raise xx
February 13, 2025
Reply from hmv (UK) - Westfield London
Hi Mary
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Westfield store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Westfield London
Hi Joshua
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
happy with all
January 10, 2025
Reply from hmv (UK) - Westfield London
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
VERY KNOWLEDGABLE TEAM THAT DEFINATELY…
VERY KNOWLEDGABLE TEAM THAT DEFINATELY KNOW THEIR STUFF THEY GO ABOVE AND BEYOND TO GET AND ACQUIRE WHAT YOU ARE LOOKING FOR ESPECIALLY THE GUY UPSTAIRS HE IS AN ASSET TO YOUR STORE AND ALWAYS GOES THAT EXTRA MILE. HAPPY NEW YEAR EVERYONE.WE WILL BE BACK.HMV WESTFIELD
ELIZABETH WOODWARD
January 10, 2025
Reply from hmv (UK) - Westfield London
Hi Elizabeth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Staff
Great. customerservicee Raz at HMV WESTFIELD Sheapherds bush so so helpful every time
December 7, 2024
Reply from hmv (UK) - Westfield London
Hi Leslie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Beats streaming or online shopping all day long
The staff on the upstairs floor in particular are always so incredibly helpful, as well as friendly and knowledgable. They go out of their way. It's how shopping should be.
December 24, 2024
Reply from hmv (UK) - Westfield London
Hi Tania
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Westfield London
Hi Calder
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I found the shop very easily
I found the shop very easily. The shop has everything you want to purchase from. The staff was very friendly and helpful.
December 30, 2024
Reply from hmv (UK) - Westfield London
Hi Rhiani
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and dealt…
The staff were very helpful and dealt with my request to be able to order a particular dvd. Which i have since collected from HMV Westfield Shepherds Bush.
Thank you.
December 22, 2024
Reply from hmv (UK) - Westfield London
Hello James
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Reply from hmv (UK) - Westfield London
Hello Piotr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great costumer service
Great costumer service. Product came in good time and in good condition
December 11, 2024
Reply from hmv (UK) - Westfield London
That's great to hear so thanks for the review Trisha!
Reply from hmv (UK) - Westfield London
Hi Maria
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My one online order split to two
My one online order split to two dispatch, maybe it’s system’s wrong, but the staff helped me to clarify the reason why my order became two separate dispatch, and that was helpful.
November 29, 2024
Reply from hmv (UK) - Westfield London
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service and fast delivery
Good service and fast delivery. Item arrived in perfect condition.
December 2, 2024
Reply from hmv (UK) - Westfield London
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I asked the staff some directions and…
I asked the staff some directions and it helped me a lot!
November 19, 2024
Reply from hmv (UK) - Westfield London
Hi Anzu,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
damage
I ordered 4 books and three of them were damaged, took over a week to arrive in store
November 7, 2024
Reply from hmv (UK) - Westfield London
Hi Sara
Thanks for leaving us a review. We're sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Westfield London
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.