Hobgoblin Music Reviews 

1,899
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of products, noting items are often exactly as described and of a very good standard. Many people highlight the efficient and quick delivery service, with orders arriving promptly and often well-packaged to prevent damage. Reviewers also appreciate the easy ordering process and excellent service, including helpful staff and proactive communication. People frequently mention the wide selection of instruments and accessories available, including specialized items not easily found elsewhere. Many consumers also appreciate the helpfulness of the staff and the overall reliability of the company, leading to repeated positive experiences.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the good condition and sturdy... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt arrival of... See more

Order

Users describe positive interactions with order, highlighting the ease and efficiency of the ordering... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high standard of products... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more


Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,899)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

Highly recommended! Excellent service and value for money. The Hobgoblin team were very helpful information to help me decide on my mandolin purchase.

April 7, 2025
Unprompted review
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Rated 1 out of 5 stars

1922 A4 Gibson mandolin

Messaged them to inquire about further details of a vintage 1922 A4 Gibson mandolin they had on their website. The reply said they were selling it for a customer and their representative considered the frets were worn, and he thought it could do with a refret. I responded asking for some photos of the frets, that was two weeks ago and has been totally ignored.

What a service, I hate to think what the customer would make of it, who has trusted them to "sell" it for him/her.

March 12, 2025
Unprompted review
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Reply from Hobgoblin Music

Dear Earnest,
Thank you for taking the time to leave a review. I've checked with the branch in question, and they have found the reply that was supposed to be sent to you still pending unsent in drafts. We are very sorry for this oversight - the email has now been sent, with our apologies. I've checked the date on the photo in the email you've hopefully recieved today, and it was taken on 12th March. I am not sure why the email did not send.

Hopefully a quick scan of our other reviews here and the reviews specifically of the branch in question on other well known sites will confirm to you that we always aim to offer the best possible customer service, and to put things right if they have gone wrong.

Rated 5 out of 5 stars

Perfectly Positive

Perfectly Positive - Though I never needed to query Hobgoblin (the product info was thorough; shipping data clear), they made sure to communicate with me throughout the wait until my package arrived. The product is perfect and just what I'd hoped for. I would definitely consider future purchases from Hobgoblin.

March 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Ukulele strap

The ukulele strap was competitively priced and came complete with an attachment button. Good quality materials and exactly as pictured and described. I placed the order before noon and received the next day. I don't know if this is the norm but it was very impressive.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

It has Arrived

The musical instrument I ordered from Hobgoblin arrived promptly and was well packed too.

February 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Overseas purchase of Spanish Guitar

Absolutely outstanding! Mine was a trans-Atlantic purchase. We had previously bought instruments at Hobgoblin in person over the decades and knew them to be excellent! Wonderful, friendly expert recommendations by email and on phone on a used guitar. And extremely timely easy delivery here, super packaging, even faster than had been expected. Cannot say enough good things! A beautiful instrument. And stellar staff!

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

As good now as they were 40 years ago

My family has been shopping with hobgoblin for almost 40 years, i myself have been shopping with them for a few years now.

Every order has been nothing but brilliant
Always quality items packed and shipped with care (some would say too much packaging).

My most recent order was for a melodeon and the last one of its brand and make, it had a slight printing error (the brand of the melodeon) so they contacted me to check if I still wanted to go ahead with the order instead of cancelling it or shipping it regardless.

I had a slight problem with the bag it came in so I contacted them and a replacement bag arrived 2 days later.

I would always recommend hobgoblin.

February 11, 2025
Unprompted review
Hobgoblin Music logo

Reply from Hobgoblin Music

Thanks so much for this lovely feedback!

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