Hockeyoffice No.1 Hockeyshop Reviews 

1,366
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping services and the great prices offered across various items. Shoppers regularly note that products arrive in perfect condition, matching their initial expectations precisely. Buyers often point out that the online shopping platform is very easy to use and provides helpful details. Some reviewers were not happy with delivery delays, noting that certain orders took over a week or even a full month to arrive. A few consumers also experienced frustration when parcels were delayed in transit or lacked proper tracking updates. Despite these occasional shipping setbacks, most individuals remain satisfied with their overall purchasing journey.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, consistently highlighting fast shipping times and orders... See more

Product

Customers consistently note positive experiences with product quality, reporting that items arrive as... See more

Price

Consumers find price to be very positive, frequently highlighting great and affordable prices alongside fast... See more

Order

People report ambiguous experiences with order processes, as opinions are divided. Some consumers praise how... See more

Quality

Reviewers highlight positive aspects of quality, noting that products arrive just as expected. Consumers also... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What I really like: The shop. It's easy to use and there are a lot of good prices. The communication is solid - they reply in good time to questions. *I'm not sure about their AI bot usage - t... See more

Rated 5 out of 5 stars

Easy to order and Quick delivery 👍🏽 And products are as expected.

Rated 5 out of 5 stars

Information given on the phone was excellent and product delivered on time without any problems


Company details

  1. Winter sport Store
  2. Fitness Equipment Store

Information provided by various external sources

One of the most biggest hockey online stock for ice hockey, inline hockey and sportswear. Cheap prices from the leading companys like Warrior, Bauer, Under Armour, CCM, Instrike and many more products for Icehockey and Equipment


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,366)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service

Great service! Delivery came very quickly. The product itself arrived without defects. We are very pleased! Thank you!

May 27, 2024
Rated 1 out of 5 stars

After 10 days sticks for my kids did…

After 10 days sticks for my kids did not arrived yet.

May 2, 2024
Hockeyoffice No.1 Hockeyshop logo

Reply from Hockeyoffice No.1 Hockeyshop

Dear Sir or Madam

Thank you very much for your review. We are very sorry that your experience did not meet our standards.

Please do not hesitate to contact our customer service immediately, either by telephone on 0511 5429090 or by e-mail

Rated 5 out of 5 stars

Super Seller

Hello, product purchased of very good quality and delivered very quickly with tracking. Very good responsiveness and communication from the 'hockeyoffice.com' site team. I am very satisfied with my purchase. THANKS

April 29, 2024
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Rated 1 out of 5 stars

Unfortunately very very poor service…

Unfortunately very very poor service and ownership of errros made by this company. Sold stock that was not available and did offer an alternative but sent a left handed stick instead of right. Also purchased elbow pads advertised as “intermediate performance” when it was in reality intermediate size… elbow pads were soo small wouldn’t fit an eight year old… returned both stick and elbow pads and they only partially refund for the stick… they didn’t even bother to re-send the alternative stick initially offered. Made attempts to understand where the refund for the elbow are but refusing to accept or acknowledge issue… there was also long delays in shipping too, took 6 weeks of unnecessary chasing too to get the original ordered delivered. Yes, they are cheap but don’t trust that you’ll get what you ordered and don’t expect good service from them when things go wrong.

April 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Company with an excellent assortment…

Company with an excellent assortment and good service: customer attention is important even in variations - and I say this from experience! If I may make a note, I find the shipping cost below a certain spending threshold, limiting the convenience of purchases.

February 26, 2024
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Rated 5 out of 5 stars

Perfect

Perfect !
Should have ordered a junior instead of senior but that is my own fault

February 2, 2024
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Rated 5 out of 5 stars

5** experience

Easy to find product on website, cheapest price, excellent comms, delivery cost cheapest and delivery time excellent.

December 27, 2023
Rated 2 out of 5 stars

CCM 9370R

The Post code is same 29640 Fuengirola as one place in Finland. Parcel has left already 2 Times wrong Direction... From Hannover to 🇫🇮... Tomorrow it might find the Right address in Fuengirola Spain...🙏🙏
Order has been done 6 Weeks ago...
Have a very nice Christmas Time🎄🎄🏁🏁

November 27, 2023

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