HolidayTransfers Reviews 

586
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Appalling customer care! I’ve been trying to contact them through their official support network since mid July (3 months) and all I get is an automated email saying they are too busy to reply an... See more

Rated 5 out of 5 stars

Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow. He was very polite, helpful and answered all of our questions along the journey... See more

Company replied

Rated 5 out of 5 stars

Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely c... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly... See more

3.8

Great

TrustScore 4 out of 5

586 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(586)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I Know better next time

I usually hire a car whilst on the Island. But, decided not to, on this occasion.
On arrival at the terminal, I was told 3 different lots of information regarding where to pick up the coach. Having waited for almost an hour, the coach finally arrived. We then had to wait a further 45 minutes, before actually departing the airport.
Deciding that spending another one to two hours in the coach dropping other people off, before eventually reaching our own destination, was not suitable, and left the coach early.
This bad initial service, and the fact they wanted to pick us up for our return flight, 4 hours before our flights departure, we decided to get a taxi back to the airport instead. We shared the taxi with another couple at our hotel, and it actually only ended costing us 30 euros per couple with tip.
I wished I had either gone for the quick transfer option, or got a taxi at the airport on arrival, in the first place.
Would have been far better, and would not have wasted almost half a day of a 3 day trip.
I know better next time.

February 19, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly the same fare. The taxis were clean and more or less on time. The drivers were polite, helpful and drove carefully. Excellent!! I will certainly use them in the future.

February 19, 2020
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 3 out of 5 stars

Took 2 hours to transfer on arrival

Took 2 hours to transfer on arrival. On the way back to the airport the driver drove like crazy. He forgot to close the luggage area and my suitcase fell out on the road. He slammed on the brakes, causing me to hurt my back. He threw my case back in the hold, damaging my partners case. Worse transfer I have ever had !

February 9, 2020
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Peter,

Thank you for taking the time to notify us of this recent experience with your transfer. We are of course sorry to hear of your disappointment in this instance.
If this is something which you would like to discuss with us further, then please do email us at customerservices@holidaytaxis.com with your booking reference and any further details. We are always grateful to hear from our customers.

Kind regards,
Customer Services

Advertisement
Rated 3 out of 5 stars

We was told to wait inside,!!

We was told to wait inside,!!! But after 15 mins we went outside. And found our Driver, then told to wait again we did for 45 mins not what we thought was good service.Sorry.

February 3, 2020
Unprompted review
HolidayTransfers logo

Reply from HolidayTransfers

Dear Leo,

Thank you for taking the time to provide us with your feedback, we are always grateful to hear from our customers.
Our shared shuttles are transfers which run to a schedule transferring passenger from various flights to their respective destinations. It is for this reason that we advise on both our website and the HolidayTaxis booking voucher that the maximum waiting time for the service is one hour from the time you exit the baggage reclaim hall and locate the local provider’s representative. We are sorry if there was any confusion with this.

Kind Regards,
Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look