It’s came damaged. Homary worked with me about the issue, but it definitely requires patience. Each exchange took one week per email (not even including the month it took to wait for a response), so i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very nice to have a representative to chat with instead of a bot! Carson was able to assist me but was not able to confirm that I will get reimbursed for the damaged items I received, and for t... See more
Company replied
The representative helped me special order a specific part for a product I purchased. We talked on the phone and he was incredibly helpful, courteous, and stuck with me through the entire process as i... See more
Company replied
While at first attempt to contact the company with questions I was met with AI chatbots, when I emailed the service address, what seemed like a real human being replied and demonstrated knowledge of m... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
959 E 3rd St, Corona, CA92879, 92879, Corona, United States
- +1-888-603-9888
- service@homary.com
- www.homary.com
4.4
Excellent
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carson was excellent and very helpful.
Carson was excellent and very helpful.
April 8, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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This company deserves no stars
This company deserves no stars. The customer service gets you know where you get passed back and forth. They will not honour refunds. After over 18 emails back and forth passed to a manager to agree a refund i get passed back to Customer Care which then say finance is dealing with it which have not heard anymore from them. Their Customer Care Service means Customers they don't care.!!!!!!!!
February 28, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Responsiveness to my issue
April 6, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was extremely helpful and…
Iris was extremely helpful and professional. Very pleasant shopping experience
April 7, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Kevin was very informative very…
Kevin was very informative very helpful. I enjoyed the customer service that he has given me..
I would shop Homary again great customer service especially Kevin.
April 7, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Quality of products and customer service are first class
The customer service at Homary is top-notch. The quality and products at Homary are first-class. The customer service is also first-class. You receive prompt and expert assistance whenever you have a query. In particular, Yasmine, the customer service representative who helped me, resolved my query quickly and professionally. I would definitely buy from Homary again.
April 7, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Good service and helpful in replacing…
Good service and helpful in replacing damaged product.
Tracy was very helpful with this regards in customer care.
March 24, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Iris was really helpful with dealing…
Iris was really helpful with dealing with the issue I reported
April 6, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Great customer service
Great customer service, very easy to explain and resolved
April 6, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Iris dealt with my order cancellation…
Iris dealt with my order cancellation quickly and efficiently . Great customer service .
April 5, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
I’ve had to contact Homary as the…
I’ve had to contact Homary as the bedside table I’ve brought has a a defective wireless charging port. The agent Iris I’ve spoken to was really helpful and said she will get this investigated and sorted as soon as possible. I’m happy to hear this and hope that it does get resolved efficiently.
April 5, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
the request for an exchange for a…
the request for an exchange for a wrongly order finish was treated quickly and efficiently
April 5, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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It was a great experience Iris help me…
It was a great experience Iris help me complete my refund and treated me with kindness
April 4, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Deceptive practices and endless delays – Avoid Homary at all costs
I am writing this to warn other consumers about the deceptive "bait and switch" tactics and appalling customer service I have experienced with Homary. I placed an order (Order #USA2512022229578806204) on December 2nd for a king-size bed. Four months later, I still have no product, no tracking number, and a mountain of lies.
The lack of transparency is systemic:
Contradictory Information: I was told on March 30th to expect delivery by early April. I have now discovered that their production team had already flagged a further delay to late May as early as March 26th. They deliberately withheld this information during my inquiry.
The "Rework" Excuse: First, they claimed a design flaw regarding mattress height required a "rework." Now, after months of waiting, the date has been pushed back yet again.
Avoidance of Commitment: They repeatedly offer a refund as an easy escape, leading me to believe they never had the stock or intention to fulfill this order at the promised price.
Homary is essentially holding customer funds interest-free while providing zero accountability. They are making a fool of their customers by providing "updates" that they know to be false. If you value your time, money, and sanity, do not buy from this company.
April 4, 2026
Unprompted review
Reply from Homary.com
Dear Customer,
We’re sorry to hear your order arrived later than expected. We completely understand how frustrating this can be. Don't worry. We’re working hard to improve delivery speed. And we have emailed you with the latest delivery update.
We appreciate your patience and hope you’re happy with your item once received.
Best regards,
Homary social engagement team
Order enquiry
After being unable to locate my order I contacted Homary and Winnie confirmed to me the informationI needed. This was very helpful in enabling me to locate the information I needed. Thank you Winnie for you prompt assistance with this matter.
April 4, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was very helpful
Morgan was very helpful. However, we are not pleased with the condition of the furniture we received.
April 3, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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Morgan was helpful and understanding
Morgan was helpful and understanding . Thank you
April 2, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
I’m extremely disappointed with my…
I’m extremely disappointed with my experience with this furniture company and would strongly advise others to think carefully before purchasing.
I recently bought a TV unit from them, and the colour was noticeably different from what was shown on their website. It didn’t match under any lighting conditions, despite their later claim that it was just due to lighting differences.
I contacted customer service multiple times to request a return. Each time, their responses took several days, which significantly ate into their 14-day return window. When they did reply, they repeatedly asked for photos and information that I had already provided. This back-and-forth went on for days, with no real progress or resolution.
I clearly explained several times that the item had already been partially assembled, yet they kept responding with generic messages saying they would “review the query and reply back.” Eventually, after all the delays, I received a final response stating they would not accept the return because the item had been assembled, and they did not agree that the colour was mismatched.
Instead of resolving the issue, they offered a 10% discount on a future purchase—which I have no intention of using given this experience.
Overall, the process felt unnecessarily prolonged and unhelpful. The slow responses, repeated requests for the same information, and lack of a practical resolution made this a very frustrating experience. I would recommend thinking twice before dealing with this company.
April 2, 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we fail to find your order information. Would you please kindly tell us your order number? Or you can call or email us, we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
I am amazed by the secure packaging
I am amazed by the secure packaging - I have never seen a piece of furniture packaged so well. Unfortunetaly, the transporting company still managed to damage a piece of wood - luckily the customer service of Homary made solving this whole unfortunate 1st world problem as smooth as possible. Quick responses, timely updates and personal service. Thank you Winnie @ Homary!
April 1, 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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