Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more
Company replied
Springfield Retail Park, fishguard road, SA61 2PY Haverfordwest, GB
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Ordering in store was ridiculous as staff at customer service couldnt order the goods I wanted..apparently the manager had to, I was told to comeback in the afternoon...I returned and the new staff... See more
Company replied
Carl was extremely helpful when colour matching the paint for our bathroom. He had lots of suggestions and lots of knowledge. Thank you!
Had an issue over some Direct to Metal paint, unfortunately after applying as many as 6 coats it didn't live up to it's 'Does exactly what it says on the tin' phrase so needed to return it. Phoenix an... See more
The items I received were great. However, two items reserved were not available. I'm now expected to order with a £6 delivery fee for two medium sized baskets to complete the set. No recognition for a... See more
Company replied
Written by the company
Written by the company

Springfield Retail Park, fishguard road, SA61 2PY, Haverfordwest, United Kingdom
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Replied to 52% of negative reviews
Typically replies within 2 weeks
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Have always had exellent customer service from the very helpful store staff. Had to make a return and Becky was exceptionally helpful and made everything easy and hassle free. Also made further purchase in store and was served by Phoenix who was just as helpful and highlighted some of the offers available at the moment without sounding like a sales person but did so with genuine interest and helpfulness
Visited Homebase today and was served by Beccy, It was nice to have someone so friendly at the till.
Amanda and her colleague were so friendly and helpful.
Andrea was so knowledgeable and extremely helpful with all aspects of designing our kitchen.
Carl was friendly and helpful when choosing and mixing our paint. A credit to the store
Fabulous service from Haverfordwest Store … especially Anna 👏🏼👏🏼👏🏼😃
Paint was mixed easily compared to other shops that tried and failed, great service by Carl, excellent customer service.
Andrea has made our experience of having a new kitchen amazing. She has been so helpful and knowledgeable if we had any problems she was always at the end of a phone or email
We were served by Becky who was very helpful. The item we wanted was not on the shelf but she checked on the computer found there had just been a delivery and the item was in the stock room. She called a colleague who brought out what we what that saved us a long trip on another day. Thank you Becky and Homebase.
Always friendly and helpful staff. Good selection of mats that we were looking for.
Phoenix was extremely helpful finding items for me, carrying them to the car and helping me put them in. Thank you x
Telephoned ahead just to make sure the product was instock and the staff member kindly checked this and advised me to click and collect so I didn't have a wasted journey!
Anna, Beccy and Nathan were all very helpful whilst in the store,
I also purchased some extra things in the amazing Summer Sales.
Was served by Pheonix today who was very friendly and helpful during my visit today. Would recommend
As ever Andrea was extremely helpful and sorted out what I thought was going to be a problem quickly and efficiently.
Becky at checkout was a delight!!
Treated the old lady with grey hair and wrinkles (me) with respect and a lovely bright cheery manner
Margaret was very helpful when shopping today at the very busy store!
We visited Homebase in Haverfordwest this afternoon (14-07-24) and received excellent customer service from 3 sales assistants (Ben, Margaret & Jess) they couldn't be more helpful, mixing paint, running around looking for diy materials and best of all saving us money.
So very grateful, thank you to all 😉
Was served by Phoenix who went out of her way to help. She was happy, friendly & had a smile on her face which goes along way these days.
Back in store this morning to collect some new orders.
Orders ready and assisted by Colin and Tom today.
Great service from both and most polite and understanding too
Thanks, shame all retail experiences aren’t like Homebase Haverfordwest
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